Great group of people. Helped me throughout the process and were always there if I had any questions. Veterans United is a 10++!
Jeff Magsamen and his team did well.The title company that was used did horrible. If not for Jeff's hard work and exceptional customer service I would have cancelled this loan.This situation needs to be investigated so it doesn't happen again.I was clear to close and the title company didn't have and/or needed more tax information? Unacceptable. Within 5mins I provided this information. This caused a delay from a Wednesday close to a Friday close.I asked if they could fund/post the money I was getting back in the morning or as soon as possible since it was Friday. I got excuses of how it depends on VU and my bank. It also felt like they blew me off and did not care what I wanted. I got the deposit close to 3pm.It is now over a week from closing and some bills that were to be paid off are still not paid?I would not use this title company. The following is the title company that was used:Essent
400 Rouser Road
Coraopolis, PA 15108Thank you for your time.Respectfully,William Bupka
Kathy was exceptional , patient and very professional.
4 months total and had to give them the same paperwork over and over. Poor communication, and overall terrible experience.
Response from Veterans United
Hi David,
Spending four months in a process that should feel exciting, only to be asked for the same paperwork again and again while communication felt lacking, sounds incredibly frustrating. I’m sorry that’s the experience you had with us.
That’s not how we want veterans and their families to feel when working with Veterans United. I know you’ve already connected with our advocates, and we remain available if you’d like to continue that conversation. While I can’t undo the stress this caused, I do want to make sure your concerns are heard. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. CST, Monday through Friday.
Amber and Marlon did a wonderful job of my loan refinancing. They kept me informed about things during the process. I highly recommend the team.
Dustin and the team did a phenomenal job communicating and working with me to get all this done quickly and efficiently.
Overall, the Veterans United team was very efficient.
Aaron and his team has proven to be an excellent strategic decision, despite any in-person interaction. All communication channels, including phone and email, have consistently maintained timely delivery.
10/10 recommend the team here and all their hard-work makes the process easy
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This was the 3rd time I’ve used Veterans United. Each time the team I worked with was just amazing!
Brittany was awesome and made this process so less stressful than it could have been.
We got treated with respect for the first time in a while! Very responsive, made good on their promises, no hidden fees/agenda and just down right impressive!! Thank you Veterans United, it's now very clear why you're top of the game!!
