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Veterans United Reviews

Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
6,831 reviews
572 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Army
Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 6,831 Army service member reviews from Pennsylvania

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5 out of 5 Stars

Veterans United was an absolute pleasure to work with. They made the home buying process very smooth and were always there to answer my questions. I would highly recommend them!

headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Aaron Brooks

Loan Officer: Aaron Brooks

NMLS# 1003530

4.5 out of 5 Stars
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

5 out of 5 Stars

Ashlyn was my loan officer and she did wonderful job during all processing!

headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

5 out of 5 Stars

Hello, Veterans United processing of my VA Loan was smooth, Little stress. They arranged for a great realtor for me. They made me aware of the benefits I could use to obtain a home. These particular benefits, I had know idea they even existed. When they worked on my loan they had a whole team of people working my loan. And they did a fantastic job of explaining things. They all are very professional and polite. They gave correct information When I asked questions and were Johnny on the spot giving me a answer. They always returned calls, emails and text the same day or the vary next day. Most of the time they simply answer the phone or respond to text & email immediately and to me that is part of the great customer service they provided. I can honestly say if you need a VA loan I highly recommend Veterans United.

headshot image of Dean Crippen

Loan Officer: Dean Crippen

NMLS# 1968112

5 out of 5 Stars
Photo submission from Donovan B.

Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.

headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
headshot image of Haley Denney

Loan Officer Team Lead: Haley Denney

NMLS# 1501441

3.5 out of 5 Stars
headshot image of Wesley Earl

Loan Officer Team Lead: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
headshot image of John Sullivan

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars

Amazing experience, and a great taco box for house warming gift

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

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5 out of 5 Stars
headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars
headshot image of Evan Mehuys

Senior Loan Officer: Evan Mehuys

NMLS# 1894622

5 out of 5 Stars

⭐⭐⭐⭐⭐More Than a Home Loan — They Helped Me Build a FutureThere are some experiences in life that you never forget, and my journey to becoming a homeowner is definitely one of them.Buying a home is not just about signing papers, getting approved for a loan, or receiving the keys. For me, it represented hard work, sacrifice, perseverance, and finally having a place I could call home. And I can honestly say that having Veterans United beside me made that journey something I will always remember.From the very beginning, Emily H. was the first person I had the opportunity to work with. She helped me feel like I wasn’t walking into this process alone. That first interaction meant more than she probably realized because it gave me confidence that I had a team in my corner.Then came Shawn, my Loan Officer, who was absolutely incredible. Shawn wasn’t just someone handling my loan — he was someone who took the time to explain things, answer my questions, work through challenges, and keep me moving forward when the process became overwhelming. His patience, knowledge, and dedication meant a lot to me.I also want to give a special THANK YOU to Jaclyn, my Loan Coordinator. She was phenomenal. There were so many documents, requirements, questions, and moving pieces throughout this process, and Jaclyn helped keep everything organized and on track. She was there when I needed answers and helped make a complicated process feel manageable.And Cassie T., my Home Coordinator, deserves recognition as well. Her support and communication were another important part of getting me to the finish line.There were several other members of the Veterans United family who helped me throughout this journey whose names I unfortunately can’t remember, but I want every one of them to know something:You mattered. Your work mattered. And you were part of helping change someone’s life.There were moments when this process felt stressful. There were times when I had questions, concerns, paperwork, conditions, and obstacles that made me wonder how everything was going to come together.But somehow, every time, there was someone on the Veterans United team willing to help me find the next step.That’s what I’ll remember most.I never felt like I was just another loan number.I felt like a person.I felt like my team genuinely cared about getting me to the finish line.And then came the moment that made everything worth it — getting the keys to my home. 🏡That moment carried a lot of emotion because I knew what it took to get there. The late nights. The hard work. The uncertainty. The paperwork. The waiting. The questions. The sacrifices.And then suddenly, I was standing there knowing:“This is mine. I did it.”Veterans United didn’t just help me obtain a mortgage.They helped me reach a milestone that will impact my life and my family’s future for years to come.To Emily, Shawn, Jaclyn, Cassie, and everyone else at Veterans United who played a part in my journey:From the bottom of my heart, THANK YOU. 🇺🇸You may work with hundreds or thousands of veterans and homebuyers, but please know that for the person on the other side of that phone call, email, or document, this isn’t just another transaction.It’s their life.
It’s their family.
It’s their future.
It’s their dream.You helped make my dream of homeownership a reality, and I will always be grateful for that.Veterans United — thank you for helping me turn a dream into an address I can finally call HOME. 🇺🇸🏡❤️Five stars doesn’t come close to expressing how grateful I am.

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
headshot image of Jeffrey Ellison

Loan Officer: Jeffrey Ellison

NMLS# 2640957

5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
Photo submission from William E.

My loan team worked very hard to get me closed

headshot image of Thomas Champion

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
headshot image of Joshua Hughes

Loan Officer: Joshua Hughes

NMLS# 2633802

5 out of 5 Stars

Jermey was great! Smooth process and no issues at all.

headshot image of Jeremy Henry

Loan Officer Team Lead: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars
headshot image of Aaron Swanner

Loan Officer: Aaron Swanner

NMLS# 1533682

5 out of 5 Stars
headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

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Experience first-hand why 381,893 homeowners give us a perfect score!

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5 out of 5 Stars
headshot image of Reece Bader

Loan Officer: Reece Bader

NMLS# 1925945

5 out of 5 Stars
headshot image of Travis Knierim

Loan Officer: Travis Knierim

NMLS# 2741873

5 out of 5 Stars
headshot image of Ryan Davis

Loan Officer: Ryan Davis

NMLS# 1964656

5 out of 5 Stars

Anne, my loan officer and her team were extremely helpful and engaged in the entire loan approval and closing process. They made it significantly easy for me as a first time homebuyer.

headshot image of Anne Kuster

Loan Officer Team Lead: Anne Kuster

NMLS# 1068788

5 out of 5 Stars

Devon and his team were great. Even though there were bumps along the way, they were able to help get the deal to close on my home I wanted to buy!

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Photo submission from Ronald B.

These guys worked hard to get me through the loan process and I am very thankful to them.

headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

3 out of 5 Stars
headshot image of Rob Weigand

Loan Officer: Rob Weigand

NMLS# 1435397

4 out of 5 Stars
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

4.5 out of 5 Stars
headshot image of Dan Davis

Loan Officer Team Lead: Dan Davis

NMLS# 59622

5 out of 5 Stars

Dustin and the team really impressed us. The communication was always there. The team really made this effortless for our family and we couldn’t be more thankful. We would absolutely recommend Dustin and the team. 10/10.

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Matthew Perona

Loan Officer: Matthew Perona

NMLS# 1812029

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