Ben is an exceptional loan officer. He and his team are friendly, helpful and highly efficient!
I can't say enough about how helpful Veterans United was throughout the entire process. From the help with getting ready to purchase, to the concierge service getting utilities etc. hooked up. Outstanding service.
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
Bob and his team at Veterans United Home Loans were absolutely outstanding from start to finish. They made the entire home-buying process smooth, clear, and stress-free. Every question I had was answered quickly and thoroughly, and they stayed on top of every detail to keep things moving forward.What really stood out was their communication and professionalism I always knew what stage I was in and what to expect next. Bob and his team genuinely care about veterans and work hard to make sure you’re taken care of.If you’re a veteran looking to buy a home, I highly recommend Bob and his team at Veterans United. You couldn’t ask for a better experience.
Veterans United made the VA loan process smooth and easy to understand. Communication was clear, everything stayed on track, and I always knew what was happening. Great experience overall.
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Ryan and his team were a pleasure to work with!
As a first-time homebuyer, the process came with a lot of learning curves, questions, and moments that required patience and guidance. Overall, the experience helped me better understand the homebuying process, and having support along the way made a meaningful difference. I believe sharing this perspective can help fellow Veterans who are navigating their first home purchase feel more prepared and confident.
we enjoyed working with everyone thank you for everything.
Very good Service 👍
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A very good experience with Veterans United and would highly recommend them to everyone. very satisfied customer
Thanks to the team I mad it through even though closing is not ez buy far .. so you must have a good team thanks team ..
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
