It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.
The team was very professional, everything was completed in a timely matter and with accuracy. Actually our was done ahead of time !!!! Great Job
Everything was absolutely perfect and fast. Marco and Angelica did an amazing job. They both were very attentive and made the process so smooth. I would highly recommend those two to any and everyone. Those two together are like the dream team. I’m 100% satisfied with the services I received and grateful. Thank you guys!!!
We both love our new home thanks to all of my vu friends that helped us both out thank you all again.
I have an excellent experience
My loan officer Ben Choi did not communicate well. Went on vacation/leave and put someone in his place that wasn’t licensed, and could not answer questions. Mason Radcliffe was terrible as well. All over the place. Had to beg to receive phone calls from both. Didn’t give me the correct cash to close until signing day, and even then it was still wrong. They ruined my first home buying experience.
Response from Veterans United
Hi Lindsey,
I’m really sorry to hear how this experience impacted your first homebuying journey. This should be an exciting milestone, and it’s frustrating to hear that communication issues, lack of availability, and unclear information made it so difficult.
Not being able to get timely responses, especially when you have important questions, can feel incredibly discouraging. On top of that, receiving inconsistent or incorrect details about your cash to close adds another layer of stress that shouldn’t happen. You deserved clearer guidance and more reliable communication throughout the process.
I’d really like the opportunity to look into what happened here and better understand where things broke down. If you’re open to it, please reach out so I can help and make sure your concerns are fully reviewed.
You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Brett and his team were amazing. They made the process so easy and communicated very well.
The ladies on my refinance team exhibited an insane amount of patience as I navigated this process with minimal signal and accessibility.I am so grateful for them and the ease of this experience.
This is my second home with VU. Courtney and her team always do a fantastic job! Explain everything and make it so simple. It’s too the point I just have to sing and I’m good. Can wait to buy the next house.
we enjoyed working with everyone thank you for everything.
Pre approval process is easy and fast however final approval underwriting is needlessly difficult and requires lots of patience to navigate through until completion
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Mike Rahmoeller was great to work with.
We recently completed a refinance with Veterans United Home Loans, and I couldn’t be happier with how everything went. Rachel and Stephanie were absolutely amazing to work with—professional, responsive, and genuinely caring throughout the entire process.They kept everything moving smoothly and made sure we understood each step along the way.Thanks to their help, we were able to secure a lower interest rate, which resulted in a lower monthly payment.I highly recommend Veterans United to anyone looking to refinance or purchase a home. Rachel and Stephanie truly made this a stress-free and positive experience!
Veterans United was absolutely AMAZING, educational, caring, supportive,ALWAYS available no matter the day or time! The amount of pure attention to us no matter how big or small they guided us and held our hand from the second we got approved till even after the closing! I do not have enough words or gratitude for the opportunity and blessings they have provided to give us our home!
It went well thank you for everything
Thank you to Aaron and my whole team with Veterans United for such an easy loan process!
Great staff making my decision of purchasing my first home easy with their help.
My wife and I met with Truist and Navy Federal credit Union before reaching out to Veterans United. Veterans United offered us the best interest rate and offered us the most money for our home equity loan.
Shane at Veterans United was excellent to work with throughout our home buying process. He was very knowledgeable, responsive, and always took the time to explain our options clearly. Shane made what could have been a stressful process feel smooth and manageable. I truly appreciate his professionalism and would highly recommend him to any veteran looking to purchase a home.
