Fast, very communicative, easy to understand
The team work and the communication was amazing, thank you all for making easy my dream come true!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
The Veterans United team made the home buying process much less stressful than it would have been otherwise. The consistent communication and attention to my needs was incredible and I am thankful that I was recommended to them.
Eric Harmon has always been awesome to work with. We will not work with anyone else.
Corey S. made things happen that other lenders weren't willing to fight for. I was offered a .25 lower rate by Navy Federal after Corey matched and I still chose Veterans United, because Corey was almost always available, prompt, and went the extra mile to get me into my forever home despite a missed mortgage payment.
Made an offer for the home in March leaving plenty of time before we closed in June. Communication throughout the whole process with VU team was terrible. Multiple things would come up on my To-Do list that I already did before without clarification on what exactly they were looking for. One week out from close, again terrible communication between them and me and them with the title company causing a week delay in closing and putting pressure of the sellers. I have talked with my agent and title company and none would recommend VU in the future.
Response from Veterans United
Hey Joseph,
Thank you for sharing your feedback. I'm sorry to hear that communication throughout your loan process left you feeling frustrated and unsupported.
I understand how discouraging it can be to see requests reappear on your to-do list without clear explanations, especially after you've already provided the information. It's also disappointing to hear that communication challenges and delays near closing created additional stress during the final stages of your home purchase.
Buying a home should be an exciting experience, and we want our borrowers to feel informed and supported every step of the way. I appreciate you taking the time to share your perspective and where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
Mike experience with very smooth and easy and was a pleasure to work with them. I highly recommend Veterans United to anyone looking to purchase or refinance a home. Outstanding company.
As a first time home buyer, my husband and I can truly say we had an awesome team helping in every process of the way. Dylan, Scott, and Amanda were very helpful, and easy to contact. They walked me through everything, to where I felt as if buying a home was something I’ve done before. Thank you, Veteran’s United Staff!
Everyone was polite and professional. They also were always available to answer all of my questions as they came up.
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Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
I worked with Matt R. during the purchase of our home, and I couldn’t have asked for a better lending experience.Matt was professional, knowledgeable, and consistently available to answer questions throughout the process. He did an excellent job explaining each step and making sure I understood my options.What stood out most was his availability and communication. Lenders told me the rates are the same everywhere, I don’t know if that’s always true, but the customer service isn’t always the same and that’s where Matt crushed it. He stayed in regular contact, provided timely updates, and never left me uninformed.
I can’t recommend Matt R. enough to provide your lending options for your next home purchase.
