The team walked me through the process without making me feel like I was stupid and I appreciate that. All the questions answered quickly and no matter what day or time.
Everyone at Veterans United has been very helpful in every way. We feel blessed to have such wonderful people working with us and are grateful for everything they did for us.
review:This is the second home I have purchased and first time dealing with Veterans United.
Trevor Damer and Jennifer Shires were Fast, Easy to work with, and simply the best.
They did an amazing job working with me and kept me informed of what was happening through every step and were very responsive whenever I had questions!
Veterans United made the process of my buying a new home go very smoothly.
Trevor and Jennifer were both exceptional in communication, and specialized knowledge in navigating VA loan requirements, including handling VA appraisals and inspections.
Trevor helped me understand better the VA loan process from pre approval to closing. He consistently informed me about the next steps. Truly appreciated!
I would definitely recommend this mortgage company if you are looking to do a VA Loan. To my fellow Veterans, this company will never disappoint and you will never go wrong if you choose them👍🏼.
They went out their way to make sure this loan would happen. Making sure that all forms were put on to do list.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Nathan and his team were outstanding to work with, and took care of me through a long drawn out homebuying process.
Answered questions when asked in a timely manner.
Besides the fact the Underwriters were going through my financial files like federal forensics, the Loan Team was awesome and responsive! Chris E. & Rachel K. kept us updated every step and was on our side through it all!!
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Some of the paperwork needed seemed redundant or unnecessary but they were very patient with us and kind. Everything went smoothly and overall was an extremy pleasant experience! I enjoyed working with Kendall and Adrienne!
Overall, I appreciate the work everyone did to help put me in my dream house. But the experience was far from 'great'.Communication was absolutely terrible. The first 2 weeks of the process, I called every single day and did not receive a call back until almost exactly 14 days from my first call attempt. This trend mostly continued until about 2 weeks from closing. It definitely got better towards to end (with Josh and Connor, anyways). Twice i requested a call from Eric and never received those calls period.The documentation requests coming in 3 days before close was inexcusable. Retrieving W2's from past employers is not a simple process, especially when on of the buyers works for the government. I understand mistakes happen, but we were in underwriting for almost 40 days, that was ample time for review. And when my realtor, the sellers realtor, and I expressed concerns about this, we were told 'it wasnt a big deal' then immediately after I was told closing may have to be pushed to the following week if we didnt get clear to close the following day (the DAY before closing). That was not an option as my family of 4 had no where to go if we weren't able to close on Friday.Overall, I do appreciate the work that went into this purchase, but the communication has to improve in the future for me to use or recommend VU again, as well as timely review and processing of documents. For what its worth, everyone was very friendly and knowledgeable and was able to answer all my questions when asked.
Response from Veterans United
Hi John,
Thank you for sharing such a detailed review, and I’m really glad we could help you get into your dream home. That said, I’m sorry the experience didn’t feel as smooth or supportive as it should have, especially when it came to communication.
Not receiving callbacks early on and having to follow up repeatedly would be incredibly frustrating. I also understand how stressful those last-minute document requests and the uncertainty around your closing timeline must have been, especially with your family depending on that date. You deserved clearer expectations and more proactive updates throughout the process.
I do appreciate you recognizing the efforts of Josh and Connor and the knowledge of the team, but it’s clear we fell short in consistency and timing, and that matters.
If you’re open to it, I’d really like to learn more about your experience and take a closer look at what happened. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
They were very professional helped me look for the exact house I wanted and for my budget very lovely team to work with
Searching for a mortgage company to handle probably the largest purchase or refinancing house most Americans buy-it can be stressful.
From the “get-go” Hanna, Madison and team totally assuaged that stress.
We were updated regularly and any questions were quickly answered. We have bought 9 house in
our lifetime- Veterans United has been the best mortgage company we have worked with.. We especially like the To Do’s list and having it marked off when we completed each task. It took the mystery out of the process; plus the emails from Hanna and Madison let us know where we were in the process. Job well done. Gary & Emily Slusher
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The team at Veterans United was outstanding. They were with us throughout the process, guiding us and making it a very smooth process. Go with Veterans United you won't regret it. Thank you
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
very easy to work with, not even all that much paperwork
Veterans united was great! Amanda and her team are the best! They made our home buying process seamless and made us feel like family.
Casey Martin and his team are second to none! They were extremely communicative, transparent about numbers, and patient with us during our home search. I am a returning customer for Casey and will be for my next purchase as well! I recommend him to Veteran i know searching for a home!
