It took me two years to find a house. Dustin stayed with me. He followed up with me. He checked in on me. He was the best ever. I felt like it was an old friend looking after me.
Bill made the process so smooth. Veterans yook care of more than we expected. Thank you!
Fair warning, this is a little long, so bear with us! 😂 We just really wanted to share our experience because they truly deserve it!
My husband and I recently bought our first home, so a good friend recommended Veterans United Home Loans Clarksville to us. Going into the home-buying process, we honestly thought it was going to be stressful, long, and exhausting. Thankfully, it was nothing like we expected.
Dylan was the person who handled our loan, and from our very first appointment, he was great. He really took the time to listen to us, answer all of our questions, and explain things when we didn't understand something. He was always friendly, respectful, and willing to help, even outside of normal business hours. He made us feel so comfortable throughout the whole process that sometimes we forgot how big of a process we were actually going through.
We also have to mention Amanda. She was always so kind and helpful, and both her and Dylan kept us updated and made sure we knew what was going on every step of the way.
The Veterans United app was also a huge help. Honestly, it was a blessing! Being able to see our documents, check what we needed to do, and send messages all in one place made everything so much easier.
By the time we got to closing, it honestly felt like we had known Dylan and Amanda forever. My husband and I left the closing so happy and relieved. There were no headaches, no unnecessary stress, and everything was simple, easy, and fast — probably not words you usually hear when talking about buying a house! 😂
We would recommend Veterans United without hesitation. We are so thankful for the way they treated us and for making our first home-buying experience such a good one. Thank you, Dylan and Amanda!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Excellent customer service
Karol and her team were valued, added to the home buying process for me and my wife. Many people call themselves experts because of focusing on one thing in one field. Let’s just say that’s the loan process and the loan officer is a so-called expert. What made Karol and her team expert was far more than just doing this as a profession you had to do with showing respect, respect, not just because of me being a veteran for the sacrifice that my spouse made. It’s respect, knowing that veterans don’t know the process in all the details of Home buying the team absolutely are experts and we thank them for showing us the respect during the process.
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Outstanding help, extremely professional and on time. Our lender found out we had to be out of our house sooner than planned and got the paperwork done that day. Exceptional service.
They were very helpful and explained everything. If I was unclear on something they explained it so I understood everything. Very personable and friendly. Will definitely recommend them to everyone I know and tell people I don’t know about them.
They made it very easy while we had to be mostly remote
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
The help provided by Alberto, Andrew, Jenny, Kohlie, and the Veterans United insurance department was outstanding, they made the home buying process much simpler and were always available to help, I could not remember them more!
Amazing, for my first time buying a home and using the VA home loan program I was a bit nervous at first but Steve and his team were perfect and answering my questions and making sure we had everything we needed when we needed it.
Working with Veterans United and Denise Stroud has been an incredible experience. First and foremost, Denise is exceptionally competent. She has handled four loans for our family now, and every single one has been delivered right on time and perfectly within the provided estimates. She truly understands the ins and outs of the VA process, and she excels at partnering with attorneys, title companies, and everyone else involved in the home-closing journey to get the best results. The absolute best moment from this recent loan came when our closing team hit a major roadblock. Instead of letting things stall, Denise stepped in and simply asked, 'How can I help?' Her proactive support completely turned things around and ensured we were successful.
Great team, outstanding customer service from start to finish. Karol and her team checked on me often, communicated well with my agent to make sure all needs are met. Seamlessly coordination.
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Everything was great !!!
This is my 5th or 6th transaction with Veterans United. This was by far the pickiest and most drawn out the process has ever been. That being said, Mark and his team were still pleasant to work with and we crossed the finish line. Had this been my first experience, especially with underwriting, I probably would not have been a return customer.
Veterans United made the process as stress free as possible. The team I had was very knowledgeable and were quick to respond to any questions or concerns that I had. Any time I needed clarification on anything someone from the team was available to make sure I understood.
Veterans United was great!
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
