I was sick so not so aware as I should have been making a important decision but I feel like the veterans united loan group had my back. Thanks
Everything was smooth process and I treated very kindly.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I couldn't dare say enough nice things about Veteran's United and the team that helped me move into a new home. Whether it was the closing, or the insurance, or talking me through a stressful part of my life, this team reached out and helped me with EVERYTHING. Thank you so much to this team!
My team was always available for questions, very helpful and honest, made the experience awesome for first time home buyer.
We appreciate all the work Dorian, Sam and Chasity, as well as the entire team, did for us at VU!
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
This has been a great experience, the whole team was exceptional, answered all of our questions and concerns and we had. Thank you all so much for helping us.
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Amazing experience buying for a second time. Thank you, Veterans United.
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
Denise and her team are some of the best people to work with!
Maggie and team were very pleasant to work with!
Amazing people and would use them and recommend them again.
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The Veterans United portal and app were both very easy to use and made all of the paper easy to sign. Paul's team was great to work with and was quick to respond to any of our questions. They worked well with us while we juggled multiple life transitions at once.
Trevor is the best!
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
Heather D. was amazing! We're 100% grateful with her patience and commitment with us. She did an amazing job with such a short period of time. We're forever grateful 🤍
