The beginning process of buying our home was phenomenal. Everyone on the team was attentive, provided details, answered questions and was on top of things. After putting the offer in on the home and getting accepted that is when things went south. Matt F. Was helpful getting us over the Eric B. Who was helping with collecting stuff for underwriting. We were told we would be able to close in 30 days. We received things on the to-do checklists and then we heard nothing for a while week. I was then bombarded with multiple things to do on the checklist for things they needed and was told it was time sensitive to close in time. I got EVERYTHING in the same day. Then throughout the days the asked for things here and there. Then we were told everything was done and they were sending off for VA Approval. When they sent it off, we were originally told it was going to take 3 to 5 business days. Once the five day mark came around, we were told it was going to take 5 to 7.. the seventh day came around and we were told 7 to 10 business days. It ended up coming in on the 9th business day. However- they never told us what they considered as the 1st day so we were unsure of what day was what. We did have to speak with a supervisor to get an answer on anything because we kept getting the same answer with just a different way to word it from Matt and Eric about where we were in the process. Steph was able to figure everything out in a couple of hours. She was probably the most helpful towards the end of this process. After finally being able to close feels like a relief of not having to be through this process anymore. After we started the process with United we were actually warned about them and having problems and unfortunately we did experience some problems. I can only hope that the next person doesn't experience what we did and is given accurate information from the beginning.
Response from Veterans United
Hi Chase,
I'm glad to hear your experience started on such a positive note, but I'm sorry things became so frustrating as you got closer to closing. Buying a home is an exciting milestone, and I can understand how stressful it must have been to keep up with time-sensitive requests while receiving changing timelines and limited updates. I know how important it is to have a clear understanding of where things stand, especially when you're doing everything you can to keep the process moving forward. You deserved to feel informed and supported throughout the entire experience, not just at the beginning. I'm glad Steph was able to step in and provide some much-needed clarity toward the end, but I understand that doesn't take away from the frustration you experienced along the way. I appreciate you taking the time to share such thoughtful feedback, and I hope you're settling into your new home. I'd really welcome the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
I did actually a friend working with Veterans united cause I recommended.
Amanda and her team made our home buying journey a wonderful experience. They helped us every step of the way and made themselves available to us anytime we needed assistance, reassurance, or guidance. Can’t recommend them enough!
Ready to see for yourself?
Experience first-hand why 383,778 homeowners give us a perfect score!
Mr Michael Pitts did a fantastic job on our loan. Highly recommended.
He is beyond great. Justin and his team did all the work. Thank you so much
Great customer service, always asking questions and checking in on the process.
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
Very Helpful to me finding my first Home
My team was excellent! Thank you Robert, Melissa and my realtor Maria!
Working with Trevor was great he helped me along the whole process of my home buying journey, and kept me inform with anything I had a question about. If there was ever any issues with documents he would contact me right away and let me know what exactly was missing or what the documents I was signing meant. This was our first home and it was a great experience working with Trevor and his team!
Our team was amazing! They were always available whenever we had questions and made us feel comfortable reaching out by text or phone. Paul was especially great about keeping us updated throughout the entire process. We really appreciated how responsive, helpful, and supportive everyone was!
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
Would recommend Josh and United home loan.
Deals very well with people. Especially first time buyers!
