My experience throughout the loan process with VU has been great. Every question I've had has been answered promptly. I have already recommended Veterans United to a family member.
Amandas team was amazing. Such an outstanding experience from start to finish. As an active-duty service member and first-time homebuyer using my VA loan, I couldn’t have asked for a better team. Every single person involved was professional, knowledgeable, and went above and beyond to make the process as smooth as possible. Communication was excellent, questions were answered quickly, and I always knew where things stood. It’s clear this team takes pride in what they do and genuinely cares about the Veterans they serve. I highly recommend them to any Veteran or service member looking to purchase a home. Couldn’t be happier with the experience or the team that helped make it happen!
As a first time home buyer I would absolutely recommend working with veterans united but especially Amanda Law. Friendly service, awesome communication, support and a fast process. It was a great first experience!
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Veterans United makes the process simple and you are guided through the process at every step.
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Jeff was outstanding from beginning to end. He made the entire process as smooth and stress-free as possible, kept us informed, answered our questions, and always made sure we understood what was happening and what to expect next.There were several moving parts throughout the process, and Jeff consistently worked behind the scenes to make everything come together. We always felt like he was looking out for us and doing everything he could to get us the best possible outcome.We couldn't be happier with how everything turned out. I would absolutely recommend Jeff and Veterans United to any Veteran looking to purchase a home. Thank you, Jeff, for helping us get into our new home!
I was sick so not so aware as I should have been making a important decision but I feel like the veterans united loan group had my back. Thanks
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
Everything was smooth process and I treated very kindly.
I couldn't dare say enough nice things about Veteran's United and the team that helped me move into a new home. Whether it was the closing, or the insurance, or talking me through a stressful part of my life, this team reached out and helped me with EVERYTHING. Thank you so much to this team!
My team was always available for questions, very helpful and honest, made the experience awesome for first time home buyer.
We appreciate all the work Dorian, Sam and Chasity, as well as the entire team, did for us at VU!
Things went well, excellent communications with all the staff. Patients is key to get to the goal.
This has been a great experience, the whole team was exceptional, answered all of our questions and concerns and we had. Thank you all so much for helping us.
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
The team that I worked with was not very good at communicating. I feel that my closing took longer than expected because they were slow in getting responses back to me, would not answer phone calls, and would not return voicemails. On one occasion, it took me 5 days and 3 voicemails and more calls to other people to finally get a response that I needed. They did not seem knowledgeable enough with some of the requirements for the loan, specifically surrounding the details about the trust. We were told 30 minutes prior to closing that there were more issues that might prevent us from getting the money after the loan was funded. This was mostly a frustrating and irritating experience and would never recommend Veterans United to anyone. If you’re going to target the Veteran community, you should understand that this will come with a higher than average set of expectations for the basics such as communication, clarity, timeliness, knowledge, and attitude. These are all very basic items inherent to any job and are sadly, very often missed. Veterans, however, have this drilled into them time and time again and have higher expectations of those choosing to specifically want to serve our community. We hold a higher standard and with good reason. We shouldn’t get sub par treatment just because it’s a segmented and targeted market that we operate in.
Response from Veterans United
Hi Bryan,
I'm sorry your homebuying experience was filled with so much frustration and uncertainty. I can understand how discouraging it must have been to repeatedly reach out for answers, only to face delays in communication and unexpected concerns so close to closing. You deserved timely responses, clear explanations, and the confidence that your questions were being addressed.
I especially appreciate what you shared about the expectations Veterans have when working with a company dedicated to serving their community. You're right to expect professionalism, accountability, and reliable communication, and I'm sorry your experience left you questioning those commitments. I know that reaching the closing table doesn't erase the stress and frustration you experienced along the way.
I'd appreciate the opportunity to learn more about what happened, particularly regarding the trust requirements and last-minute closing concerns. If you're open to discussing this further, please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Amazing experience buying for a second time. Thank you, Veterans United.
Denise and her team are some of the best people to work with!
