Very tedious but I was new to the process and wasn’t sure how everything flowed, the agents I had were amazing shout out to Lisa Durand for explaining the process
Karol was amazing during the whole process. She was very organized and kept me on track. Very informative about the whole process.
My team at Veterans United were phenomenal. I primarily worked with Nicole and Daniel from my home buying team but communicated with all members. I was always kept informed to the process and all my questions were answered thoroughly. They made my home buying experience fast, simple and personalized.
I am grateful for the step-by-step support provided throughout my homebuying process. Toby and the entire team were excellent.
Veterans United held my hand every step of the way, which is exactly what I wanted as a person who has never bought a home before. Any time something was needed from me, it popped up on my dashboard and I got an email about it. The app and website are extremely user friendly, and someone was always available to help me if I needed it.
Highly dissatisfied with Veterans United Home Loans for passing my loan off to a foreign partner during my refinance. I went from talking to people I felt like I recognized and understood to a severe language gap with a financial provider who can’t even pretend they care who they’re financing. Up until this point, I would’ve highly recommended Veterans United Home Loans. now I will let people know to stay as far away as possible. This is not the service or the people that veterans want to be dealing with.
Response from Veterans United
Hi Christopher,
I’m really sorry to hear how frustrating this experience was, especially after you previously felt confident recommending Veterans United. Feeling comfortable with the people guiding you through a refinance is incredibly important, and I’m sorry that the transition in who you were working with left you feeling disconnected and unsupported.
Clear communication and a personal level of service matter a lot to us, so it’s concerning to hear that this part of the process felt so different from your earlier experience. I’d really like the opportunity to better understand what happened and review the details of your refinance so we can address the concerns you’ve raised.
If you’re willing, please reach out to me or the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day. Your feedback is important, and I’d appreciate the chance to talk with you directly.
Thank you for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
Matt and the entire VU staff assisted with every step. Whether the communication was text, call, or through the app, the process could not have gone any smoother.
Karol and Amanda were amazong with helping us through this process.
I going to say the process takes a bit but they have been very nice.
Paul is the man. He’s outstanding. The to do list is also great. It really kept me on track as a first time home buyer. Give Paul a raise and I didn’t forget a Melissa. She’s great as well. I appreciate the amazing service
To Joey at Veterans United , I want to sincerely thank you for your incredible help from the very beginning.
Even though I didn't have all the qualifications, Joey believed in me and guided me on how to improve my situation in order to get approved. I am very grateful for the support and professionalism. Highly recommended!
Veterans United made purchasing my first home an incredibly smooth experience. I was honestly a little nervous going into the process, but Paul and his team made everything easy, exciting, and kept me informed every step of the way.Since leaving the military and working in business management, I’ve dealt with many companies, and I can confidently say the professionalism and humility from this team was second to none. Along with our realtors Heather and Lorane, they helped us find the perfect home, get approved quickly, and we even closed a week and a half early.They also worked with me to secure an amazing interest rate and get my mortgage payment exactly where I needed it to be.If you’re using a VA loan and looking to buy a home, I highly recommend Veterans United. They truly make the process stress free!My family and I will be forever grateful, thank you!
2023 is our Year! God has blessed us with a beautiful home! And we are overjoyed! We couldn’t have done with Brian Nelson, Raven Henderson, Stephanie Sanders, & Hazel Folkerts! Thank you all for making two Army Veterans dreams come true! “Go Veterans United” “Go Army” & “God Bless us All”
Greg was more than helpful during all hours. He went above and beyond.
The entire staff from the mortgage lender to the concierge worked diligently and thoughtfully to make the process as easy as it could be. Even under the tight time constraints so this could happen prior to my retirement from federal service..
Amanda and her team are wonderful.
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Corey Burns, Becca Terry, and Veteran's United were helpful, professional, and did an excellent job getting me into my very first home. I am truly grateful and happy to be a new home owner.
Great experience, definitely will recommend Veterans United!
I am beyond impressed with the care and consistency from my VU team! As a first time home buyer I my worries were swept away with the support and timely responses!
Every member of veterans United was extremely helpful and made my home buying process very simple. I'm grateful!
Very professional and complete organization, they helped me through every phase of this process and helped make this as painless as possible. Great experience, great team.
I can't say enough good things about Heidi, Bailey and all the staff I have worked with over the past 3 years at Veterans United. They are pleasant, organized, professional and saw my refinance through to the end. I would work with them again in a heartbeat!
