Outstanding team, who work very hard, to get you your new home!!❤️🇺🇸
Andy was great, from our initial conversation to the final closing day, he answered all my questions and was transparent.
Great service. Thank you to Ryley and the team.
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
The process from start to finish was easy and straightforward. Communicating with my team at Veterans United was easy, ensuring that I was informed at every step. We closed on the house quickly.
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Connor Brandt and his Team made my home buying and selling process super easy! Clear information and constant updates made this vet very comfortable and confident
Kyle and Megan worked as a team to make my homebuying experience so much easier than I expected. I'll definitely recommend them personally to veterans I know who are looking to buy a house.
The entire team was amazing. My twin sister Candse Ausman has already said she will be using Brandon and Lynette for her home. She is currently in a construction loan that is projected to be done by Jan 2027
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Fantastic service and kind assistance.
Great person to person communicate
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how frustrating and overwhelming this experience has been. A loan process should feel clear and guided, not confusing or filled with unanswered questions, and I understand how difficult it must have been to navigate so many steps without proper context.
I also hear your concerns about the title issue and the financial strain it’s causing. That’s a serious situation, especially after the investment you’ve already made, and I’m sorry for the added stress this has created.
I’d truly like the opportunity to take a closer look at what happened, both with the communication throughout your loan and the title concerns, to better understand where things went wrong. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review this together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
