It has been a great pleasure to work with Veterans United and the quick response during the entire process!
I’m using Derek and this VA Home Loan company for every property I buy and will pass Derek number to every veteran I know.
Veteran’s United is an amazing company and I am happy that we chose to go with them for our home loan and our re-finance. Both were seamless transactions.
Our refinance was fast and painless. Perfect👌
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Aaron Guinn demonstrates the traits of an outstanding professional. This was my second time working with him. Aaron responded to all my questions and concerns in a timely manner to include returning my texts or calls outside his business hours. My partnership with Aaron made all the difference in securing the best possible loan option. I look forward to working with him in the future and will not hesitate to recommend him to my friends and family.
The process is smooth, seamless and easy to jnclude the electronic process and app. I highly recommend Veterans United if exceptional customer service is your priority.
Dave's a great guy and they have a wonderful team. They made our VA IRRRL loan seemless and hassle free. They were quick and efficient. They also did our original VA loan. They always took care of us.
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
