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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,132

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 3,810 Army service member home purchase loan reviews from Washington

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5 out of 5 Stars
Would Recommend

We had a great experience with Rob Hayward (loan officer) and Rachel Jones (realtor) through Veterans United. They were super helpful, responsive, and stuck with us even when we switched homes midway through the process. Everything went smoothly and when it didn’t they both gave us more than we expected. We’d definitely recommend VU!

headshot image of Rob Hayward

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend
headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend

Being a first time home buyers we thought that the process would be challenging and stressful, but with the assistance from Veterans United and our local realtor Melanie Moore they made the process and experience very easy and non challenging. To us they are ROCKSTARS.

headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Haley Denney

Loan Officer: Haley Denney

NMLS# 1501441

5 out of 5 Stars
Would Recommend
headshot image of Nate Bohon

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend
Photo submission from Henry V.

As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.

headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

4 out of 5 Stars
Would Recommend
headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend

Beginning to end, you all made this happen. It's clear you are interested in the customer. It shows in the little things and the big picture. This was a challenging one and you all stuck with it, being flexible and willing.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Would Recommend

This could not have been any easier, Sam and Robert stayed in contact with everyone in a timely manner. They answered all my questions. Everything in house made it so easy. Sam and Roberts hard work lead to us closing on time, which was greatly appreciated and needed. Give these guys a raise!

headshot image of Robert Sweeton

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

0.5 out of 5 Stars

This was the worst home buying experience I’ve ever had. I will never choose VU as a lender again. Our original loan officer Jody Overacre was wishy washy with most questions we asked. Time lines were unclear. He would give us one answer and later another. His communication with the buyer and sellers agents was lacking. Every hiccup was some else’s fault, like the title company. But in speaking with the title company they showed emails where documents were returned the same day they were requested. Our first loan fell through because my husband was laid off from a union job. Both the first and second were were told we were on track to close on time and then needed long extensions (2 weeks) not just a day or two. We weren’t told told employers couldn’t be contacted but the first time we called we got through immediately and were told they never received a missed call. This was an assumption loan otherwise I would have gone with a different lender immediately. After eventually asking for the loan to be assigned to someone else it was assigned to Moya who I did not one talk to on the phone. Steph handled everything and she was part of the original team anyways. I will say I really like Kaitly who helped with the process while covering for a vacation. She explained things in detail
And was very friendly. Otherwise there are too many departments and people have trouble communicating with each department. The seller would call and get different information than I would get as the buyer. Communication with underwriting seemed to be a challenge. I appreciate the work Steph did to get the final approvals.

Response from Veterans United

Hey Erica,

I’m really sorry to hear how frustrating and disorganized this experience was for you. Buying a home is stressful enough without confusion and shifting timelines, and it’s clear that we didn’t provide the steady guidance and communication you deserved.

Having to navigate through unclear answers, finger-pointing, and communication breakdowns—especially when your livelihood was already in flux—is completely unacceptable. I understand how discouraging it must have been to be told everything was on track, only to find out last minute that extensions were needed. That back-and-forth erodes trust fast, and I hate that you were left feeling like no one was truly taking ownership of your loan experience.

I do want to acknowledge that you still gave credit where it was due. I'm glad Kaitly and Steph were helpful during such a difficult process. They’ll be thankful to hear that their support made an impact, and I’ll make sure your kind words are shared with them.

Even though you’ve made it clear you wouldn’t return to us—and I understand why—I’d still really appreciate my team to have the chance to review your experience in more detail and share this feedback with the right teams internally. If you’re open to it, we’d welcome a call or email at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.

5 out of 5 Stars
Would Recommend

Liz and her team made this process easy and stress free! We appreciate how fast and communicative this team has been and I appreciate them so much! They would always be there when we needed them including on their time off! I have zero complaints!

headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

5 out of 5 Stars
Would Recommend

Johnna was very personal and responded back to us very quickly whenever we needed help with something awesome person to work with.

headshot image of Johnna Dunlap

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend
headshot image of Jordan Smetana

Loan Officer: Jordan Smetana

NMLS# 2388792

5 out of 5 Stars
Would Recommend
Photo submission from Kenneth G.

What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.

headshot image of Eric Hermann

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

4.5 out of 5 Stars
Would Recommend

Better communication regarding the Gift Letter and sharing the template sooner would’ve made our process faster. I requested a template and didn’t receive one until after I had written my own gift letter which delayed us a couple days.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

I've already recommended Tammy to a friend of mine who is looking for a home.

headshot image of Tamara L. Hemmie

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
headshot image of Kyle Bakker

Loan Officer: Kyle Bakker

NMLS# 1698016

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Stacey in the credit dept was super too. We really appreciate everyone’s help.

headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

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5 out of 5 Stars
Would Recommend

If my family ever needs to move, VU is the first place I'll turn to for the assist.

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

4.5 out of 5 Stars
Would Recommend

All good just hoped for better help setting up utilities

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend

Super helpful.

headshot image of Jeff Gordon

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend
Photo submission from Dwaun B.

My team at Veterans United did a wonderful job. Happy to be home.

headshot image of Patrick Richardson

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend
headshot image of Jason Crone

Loan Officer: Jason Crone

NMLS# 1373043

5 out of 5 Stars
Would Recommend

I was so nervous in buying a house for the first time but Veterans United Home Loans made the process so easy. I was provided with an exceptional team full with amazing people. They communicated with us so well and made sure we are getting what we want. I’m glad and relieved I chose Veterans United.

headshot image of Meghan Blaine

Loan Officer: Meghan Blaine

NMLS# 1526519

5 out of 5 Stars
Would Recommend
headshot image of Jonathan Beahan

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

The whole experience was great and moved faster than expected.

headshot image of Casey Martin

Loan Officer: Casey Martin

NMLS# 376814

More Reviews

See all 428,132 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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