Jordan and his team where awesome to work with made sure everything was lined out and I understood what was going on all the time and helped me jump through hoops I made my self fr9m my past and got me a good place with a good loan!
Montgomery is always awesome. This is the 3rd home we have bought/sold with them and it’s always a breeze.
As a first-time home buyer and young active-duty servicemember, I can't praise Veteran's United highly enough. Their team made what seemed like a daunting undertaking in finding and financing a home really very easy! I'd recommend Veteran's United to anyone in the military looking to buy a home.
Crystaline and her crew were very professional and courteous and knowledgeable there willingness to help and keep me informed from beginning until we get the keys, awesome great experience with all of them thank you so much and God bless you all!!
Never in my life have I been so shuffled from agent to agent, failures to return calls and constantly resending documents to different places. This made us feel as if we were getting nowhere and that we might not get the home as desired. We were on pins and needles up until the last day. Not a smooth transaction at all.
Response from Veterans United
Hi Roland,
I’m really sorry to hear how stressful this process was for you. Being passed from person to person, having to resend documents, and not getting timely call backs would make anyone feel unsettled, especially when so much is riding on the outcome. That’s not the experience we want for our borrowers, and I understand why you felt on edge right up until the end.
Your feedback matters, and I’d appreciate the chance to look into what happened behind the scenes and learn where we fell short. If you’re open to it, please reach out to our Client Advocate team so we can listen and better understand your experience. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com.
Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you reach out outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
The upload process was no very smooth. However, the team is fantastic.
Devin was very easy to communicate with and was always just a phone call away. I could not be more happy with Devin and his team. Way to go guys.
What can I say other than how impressed I was and am with how your whole team basically took me by the hand in a process as nerve wracking as this and leading me through it all step by step to a very satisfying end. You have my thanks and gratitude. If it were possible I would recommend Arron for a promotion. He truly deserves it.
My experience with Veterans United, and in particular with Jeff Magsamen and his team, has been phenomenal. They are incredibly knowledgeable, responsive, respectful, and they have unequivocally earned my trust and respect. Based on my experience over the last several years (which includes a VA loan, a VA loan refinance at a lower rate, and I don't know how many questions in between), I can't image doing business with anyone else, and I hope I never have to.
With veterans united the process seamless with the to-do list. Working with Kelsey would recommend 10/10, with her very fast communications and leading to the right direction.
Honestly underwriting is stressful with anyone but they made it easy and were on top of it! I also really enjoyed the house warming gift I received in the mail based off of a short conversation I had with one of the staff early on in the process. So cool!!! I was not expecting it!! I overall felt like I was getting taken care of the whole way till closing. Great people over there.
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Rob and team made the entire process easy for me. I know they were working hard behind the scenes to make my experience amazing. If I could give the team an 11 I would. Communication was great, I always knew what was going on all the way to closing. Highly recommend Veterans United.
Glenn & his team at veterans united were helpful, knowledgeable, & great to work with!
Joel worked very hard to get us a loan that worked for our needs. Interest rates are not ideal right now, but he helped us find a product that worked for us and decreased our monthly mortgage payment. Thanks Joel and VU!
My team at Veterans United did a wonderful job. Happy to be home.
Great communication from the team through the entire process! Also liked the convenience of getting the documents submitted through the app. Thank you!
Very good service! Outstanding actually!
Excellent service with professionalism and great respect for veterans! Highly Recommended!
