We recently purchased a home using Veterans United for our mortgage. The service we received was excellent throughout the entire process. The search took us many months to find the perfect house and Zach was beside us all the way, always keeping in contact and answering any questions we might have. When it came time for the actual purchase the process of submitting documents, etc. was very streamlined and easy to accomplish. We are very happy we chose Veterans United and highly recommend our lending team (Zach, Walter and Kim).
We had a great process from start to finish. Everything was explained in detail and someone was always available to assist with any needs/questions. I cannot think of anything that I could recommend as an improvement because everything, including the ease of use with the online portal, was great.
Buy a house through the VA is no joke easier than buying car insurance it was so seamless and easy to do if I ever had a question day or night they were so quick to respond I do t think I waited more than 10 min for a response
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
Veterans United made the home buying process very simple and fast.
We are definitely pleased with the service that we received. We have already shared with others your phone number, and I love the fact that they took time and patience with this little old lady that can’t use the Internet too well.!
Holly and her staff went above and beyond thank you all for your help
Thank you so much Veterans United to help me buy my dream house and specially Thanks to my loan officer Kaleb Long and Brendan Lindsay for their amazing customer service, help and support in this process. I was able to close on a house in less than 30 days and this is a record that It wasn't going to be possible without Kaleb and Brendan. Thank you so much, my family and I sincerely appreciate you both and Veterans United.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
Thank you for all y’all’s work I’m super happy with how everything has gone and just really excited and made everything easy to do.
Veterans United made it happen. Great experience through some rough seas in my life. My Team guided me through the storm, and now I'm in a beautiful home.
HIGHLY RECOMMEND. Brovo Zulu
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Veterans united help me buy my first home and they were with me every step of the way. Extremely professional and very helpful. Had all the answers for me and made the process of buying a home as stress free as possible highly recommend working with veterans united.
My entire home buying experience was phenomenal. It was the definition of great customer service! The personal touch and the caring nature and attitudes of Brian, Stephanie, Keith and Gabby made buying a home a breeze. Having a great team working with you every step of the way made buying a house an amazing experience! Thank you Brian, Stephanie, Keith and Gabby!!
Thanks to the whole team! You made a daunting process easy! Also want to thank you for the very thoughtful gift after closing! You all seemed to know exactly what I enjoy! Thanks again!
Looking back I would have done more research and gone with a service that offered a lower interest rate without haggle and lower processing fees
Response from Veterans United
Hi Seth,
Thank you for sharing your feedback. I'm really sorry to hear you feel like we didn’t provide the most competitive rate or fees. I completely understand how important those details are when making such a big financial decision.
We work hard to provide veterans and their families with not just great rates, but also a straightforward and supportive homebuying experience. It sounds like we may have missed the mark for you, and I’d love the chance to learn more about what happened.
If you'd like, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are here to listen and help however I can.
I haven’t owned a home in 40 years. It was an anxious undertaking to say the least. The entire team was very responsive. The first Real Estate Agent didn’t work out. Veterans united wanted to know why and worked out a solution. I said I was anxious, but honestly, I might not have been. Every question and concern was answered by every team member. Well done and thank you.
Really great team to work with! They made this process easy to purchase our home. They all were excellent with communication and responded in a timely fashion. The app made it easy for all of us to stay in contact. We were happy to work with Tyler, Jim and Drew!
We had an opportunity to go with another loan co. That ironically fell through at the last minute. I called Tyler back up and he kindly was waiting in the background, understanding and helped us get our home after all that turmoil. I can’t say enough good things about Tyler and VU. We appreciate all their hard work and kindness through this process as home buying is stressful for the buyers!
