Excellent overall experience. The small item I will complain about is being switched from one team member to the next without being informed or just explained how the process works. For example, the phone number I thought was for one person would then go to the other team member who was working with me at that time.
Cooper Allen, my loan officer, and Barbara Merrill, my agent are the best. They worked tirelessly with efficiency and professionalism to help me find and purchase the home I was looking for. I did not and was never made to feel like I should just settle. I have the one I wanted and they stood beside me all the way.
Shane Miranda and his supervisor Jon McCarty are very disrespectful and unprofessional. It was a very unpleasant experience. We ended up getting a different loan officer at the end name Tony I can’t think of his last name at he moment, but he was very helpful and communicate.
We are so incredibly it thankful we chose you guys! This was the easiest experience!
We're pleased with the overall customer service of your staff, they are excellent communicators! The only thing that was difficult to overcome was the lack of printer availability. We spent many days at Staples printing, signing, then scanning back documents to VUHL and it was a bit costly for us as well as traveling to another town to do so. Thanks to all for the hard work, dedication, & professionalism to us veterans!
Excellent help friendly a very good place to do business
Jake made this whole experience from start to finish and easy process. He answered every question, calmed every nerve and was there for me no matter what.
This is the second loan I have closed with Aaron Madrid. Again, smooth as silk! What a professional crew!
bottom line, they got me a house.