My Loan team was outstanding, they went above and we closed on our home on the target day.
Easy to follow website tasks. Tutorial videos made it easy to understand the process.
We had an awesome experience! Thank you Veterans United for giving us the opportunity in becoming home owners!
Fantastic service professional work manship with veterans in mind they all did their job with honor and respect for their fellow vets. Fast home buying experience easy company to get all questions asked and answered from never felt to pressured to hurry up and great all around job at taking care of us. Thank you Veterans united in my books you are still the #1 company to work with just look online veterans United is #1 on most website I looked at and now I know why they are superior to the rest.
It was great until the end and our documents were not ready for closing and no one communicated with us. It cost us a half day off work when it was supposed to be an hour of our time. We were cleared for close, every one knew of our closing and your company sent a draft of our closing documents to our closer the afternoon before. Then you started refiguring taxes after all that, further delaying closing. Not one person from your company apologized or even reached out. We will never use you again. When asked why our closing documents weren’t ready on time, I was told it was out of their hands and was the closing person on your ends fault, but no eta, no apology. Total joke.
Response from Veterans United
We're very sorry to hear of the difficulties that arose at the time of closing, Justin. We understand communication is key to our service, and we're sorry we ever left you feeling as though you were uninformed. Our Client Advocate will further research your closing, and will also remain available to assist if you have any unresolved concerns.
Josh and the team at Veterans United are outstanding, they give 110% in everything they do for you ...
I would highly recommend Adam and his entire team to every Veteran out there. They will take excellent care of all of your needs.
Veterans Home loan gets 5 stars did a great job. Would use them any time.
Good lender who helped walk me through my first home buying experience