Our agent with Veterans United was so easy to work with, answered every question we had and guided us through the entire process. He was amazing!
Wonderful and outstanding experience!!!
Would highly recommend. Smooth process
Keep up the good work, and I'll send more people your way when I can.
I would definitely recommend VU for any VA home loan.
Although my experience with my loan officer was a great experience, some of the required documentation requested by the underwriters were redundant and a waste of time. I am an active duty military member so I was asked to provide a statement of intent for reenlistment as well as a statement of service from my command. The day before I was expected to close on my home, I was asked to provide an additional letter from the VA or my command stating that initiating a VA claim would not have a negative impact on my reenlistment. My command and the Va declined to provide this letter due to the redundancy of effort on their behalf. After the underwriters talked with my command personally, I closed on my home two days after my expected close date.
Great company, highly recommended.
From the minute I called Veterans United staff was informed and ready to help.
I am a veteran with TBI, and the communication was terrible. This was a very difficult experience for my wife and I. The veterans united team did a great job, but thigs were hard.
Response from Veterans United
Thank you for sharing that information with us Robert. Communication is something we are consistently focused on and we're sorry to hear you feel it wasn't up to par. We will continue to research and train best practices for communicating with our Veterans.
Veterans United is an exceptional company. They were very professional and knowledgeable about the whole process. The agent I worked with was an exceptional agent, him and his team made me feel at ease. They represented Veterans United with exceptional knowledge and professionalism. I would recommend Veterans United to all my family and friends.
Highly recommend. Nothing but positive experiences throughout the process.