I have had an incredible experience with Veterans United, they helped me navigate through every step of the way!
Phenomenal experience with my VU team. Everything went very quickly and extremely smooth. Not a single issue and they handled everything.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
I cannot believe how easy the whole lending process was. Mr. Charles did an absolute amazing job at getting me through the approval process. He continuously reached out to me numerous times, keeping me informed of the progress that was being made. His guidance and coordination with his team made the process very easy for me. I have already recommended Charles, Natascha and The Veterans United Team to my son and will always recommend them whenever needed. Thank you so much. It was an amazing experience.
Buying my home through Veterans United was such a seamless and amazing process that I could not have asked for more. The app is so helpful in checking things off my "To-Do" list, and I was put in touch with a great team that made the home-buying process swift and efficient.
Absolutely fantastic to work with all around. From beginning to the end the process was smooth and communication was clear. I am rough around the edges and they all handled me very well! 10/10
I can't say enough good things about Eric and his team, Julia, Hilary, Madeline at Veterans United. They helped me secure my new home and made the entire process smooth, stress-free, and even enjoyable. From day one, they went above and beyond—answering all my questions, staying in constant communication, and making sure everything stayed on track. Their professionalism, dedication, and genuine care made a world of difference. I’m so grateful for their support and would highly recommend them to any veteran looking to buy a home. Truly top-notch service!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Tried twice to secure a loan, both in same retirement community. 1st was denied day before closing because HUD info could not be verified. Thought 2nd would be smoother since preliminary info already obtained. Every step caused more issues, last minute requests usually required close to weekends so couldn’t get done til Monday, constant delays and set backs. The seller was so frustrated by delays, she called structural engineer to clear the way!! I would suggest a list be provided at beginning of process so buyer knows what to expect ABD can start working on getting everything needed. I. My case, I was in SC clearing out last items from house trying to sell, was contacted about payoff info needed next day! I was traveling, couldn’t get timely info from customer service from bank, had to drive an hour out of my way to find a branch to get the info needed to email the closing company do I could finally close the next day. This could have been avoided if I had been told to get info when we knew we were paying off other debt!!
Response from Veterans United
Hi Linda,
I’m really sorry to hear how stressful both of your loan experiences felt. Last-minute requests and repeated delays can make the process overwhelming, especially when you’re juggling a move and traveling. I can see how frustrating it must have been to track down payoff info on short notice and how much smoother things could have been if you had that list earlier in the process. Your feedback matters, and I’d like to learn more about what happened. If you’re open to it, please reach out to our Client Advocate team at ClientAdvocate@vu.com or 1-800-212-5200.
Amazing every step of the way
By far the easiest and best team to work with. The whole process was smooth and the communication was incredible.
First Home! VU made it possible.
I wanted someone else for my loan coordinator, but I was forced to use her even at the end when I asked 3 times for someone else.I found nothing was explained, I was forced to repeat actions over and over. It reached the point that I almost walked away from signing for the house. If I hadn't needed a house ASAP I would have walked away when I found out she was still on my case when I was signing papers
Response from Veterans United
Hi Frank,
I’m really sorry to hear about your experience. Feeling like your requests for a different coordinator weren’t listened to, while also having to repeat steps without clear explanations, sounds incredibly frustrating. I can understand how that would leave you feeling worn down to the point of almost walking away, and I hate that this was the experience you had with us.
That’s not the kind of support we want for veterans and their families during such an important process. I’d like to make sure your concerns are fully heard. If you’d be open to sharing more, please reach out to my team of advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST, Monday through Friday.
