I was a mortgage broker for many years. I have closed a ton of loans and worked with many lenders. Veterans United is by far the best of the bunch.
Quick and easy.
This is the first time we have done a VA loan. There were costs that we had not seen in other loans which lowered our cash out in our refi. However, we did get near 90% loan to value and a decent interest rate, so that was a plus. The online document submission process was fairly easy. But some docs we submitted had an unclear status which showed "pending" and for a long time with no explanation of any problem. When the Fed interest rate decrease came out in September 2019, suddenly we had to close immediately and our closing was scheduled without checking with us. We had to cancel the initial closing date since we could not be available for that day. If our rep had checked with us first we could have given them some days. And when we did give a day a week out, we felt pressured to make it happen before the first of the next month. We did meet their preferred closing date, and after closing, we were told our funds would be released that day. Then we got a verbal that it would be the next Monday. Monday came and went by and ultimately the funds were not released for another 8 days from the closing with no communication from our rep during those 8 days that there was any issue. After the funds were released our rep stated that maybe there was a hold due to the amount. But no definite reason was given. NOTE not funds were released during that 8 days. The original mortgage was not paid off and our cash out was not paid, nor did our bank show any incoming funds.
Response from Veterans United
Thank you so much for your detailed feedback Robert. Our Client Advocate team will be reviewing your file to look for areas of improvement. We will also be working with your settlement agent for an explanation of the delayed funding, as they are the ones to disburse all funds. We truly appreciate you sharing your concerns.
I would highly recommend Veterans United Home Loans. Daren Bodine was always very friendly and very professional during our home finance journey. We could always count on him to answer any question or concern we had. He explained everything in full detail and left no questions unanswered. The whole Veterans United Home Loan team was very professional and it was a absolute pleasure to do business with them.
I feel very comfortable And confident using Veterans United and everyone I have interacted with has been fantastic! I would recommend them to anyone especially Kimberly!
Veterans United Home Loans makes the mortage lending proccess as low stress as possible. They demonstrate a have a very high commitment and appreciation for Veterans of the Armed Forces and their family. They make a pleasant experience out of a very important life decision. They are diligent to make sure all goes as smoothly as posssible.They have a great team of dedicated,knowledgable professionals who seem to really enjoy what they do. I highly recommend Veterans United Home Loans with 100% confidence that you will be in the best of hands.
All of the people we've worked with at Veterans United have helped make our experience great. They are all professional, knowledgeable, and friendly. I would highly recommend their services to anyone.
The easiest home buying experience with Brendan.
This is my third mortgage with Veterans United and my second with Christina Gardner. I have three words; OUTSTANDING, OUTSTANDING, OUTSTANDING!!!!!!!! You team makes the process so easy and stress free. So glad to be part of the VU family. Thank you Christina & the entire Veterans United Team. You guys are awesome!
Daniel was very professional and easy to work with. Put the deal together with ease.
Great company to work with, they are very customer-oriented. Would recommend this company and (Katy) to my friends and family for future mortgage needs.
I am incredibly thankful my husband and I chose to go with Veterans United for all of our refinancing needs. They made this process extremely easy to follow and prepare for. Given my husband's injuries, they made this entire process from start to finish stress free and enjoyable. From my initial conversation with Rachel Bruce to the incredible woman who came to our home for closing day to notarize all of our documents. Thank you Veterans United!
Veterans United and Mason Maddox are outstanding to deal with this was my 3rd loan and I would look nowhere else.