I am writing this letter with sincere appreciation and enthusiasm to share my experience with Veterans United and, in particular, my loan officer, Blake Weisenfelder. From beginning to end, my home loan process was handled with excellence, professionalism, and genuine care.Overall, my experience with Veterans United was nothing short of outstanding. I would rate the service a full 10 out of 10. The entire team made what could have been a stressful process feel smooth, organized, and reassuring. Every step was clearly explained, communication was consistent, and I always felt supported and respected as a Veteran. Veterans United truly lives up to its mission of serving those who have served.I would absolutely recommend Veterans United to friends, family, and fellow Veterans without hesitation. This organization sets the standard for how Veteran home financing should be done, and I am grateful for the trust and confidence they inspired throughout this journey.I also want to specifically recognize my loan officer, Blake Weisenfelder, who was truly exceptional. Blake deserves a 10 out of 10 for his performance. His knowledge, responsiveness, patience, and attention to detail were remarkable. He consistently went above and beyond to ensure I understood every part of the process and felt confident moving forward. Blake was not only professional, but genuinely invested in my success, which made a meaningful difference.Because of Blake and the Veterans United team, this experience was positive, empowering, and memorable. I am extremely satisfied and thankful for the service I received, and I would not hesitate to work with them again in the future
Excellent professional service
I want to personally thank Dustin Johnson for everything he did during my home buying process. Rotation was quick to respond to any questions I had. He was patient while walking me through every step of the process to ensure I not only understood what needed to be done, but also explained the importance and reasoning behind every step. If it wasn’t for Dustin, I would have been completely lost during my home buying process. Dustin was able to take so much weight and stress off of my shoulders. If it wasn’t for him working tirelessly, my family and I wouldn’t have been able to have a home to move into after starting the process and closing on a home 3 weeks later.
It was great having a team that understands the VA loan process and worked to maximize every benefit for me. Everyone from my realtor to the loan officer and underwriting team were professional, courteous and informative as we moved through the stages of home buying.
Ross was amazing! Gave us the best rate against 3 other lenders! Process was painless and we were able to close 3 days early.
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Outstanding service and commitment to making sure Veterans are served.
Everyone was very professional courteous and kind
There’s a great team at Veterans United starting with Daren Bodine, outstanding customer service and attention to detail details and ensuring the client has the best experience possible through the process of financing and purchasing a home. His team is exceptional from the underwriting to the concierge services and getting us all the way to and finishing with closing
Rich has made both home loan/refinance processes an absolute breeze. He and his team are my go to. I had multiple agencies reach out trying to get me to refinance through them, but I went with VU strictly for how smooth Rich made the initial process when I bought my home.
This was my first time using my veteran's benefits to buy a home and I couldn't be happier that I picked Veterans United to be my mortgage lender. Jason Bals, Megan Staszcuk, and Travis Roberts are an amazing mortgage team and we want to thank each one for their help in closing on our home. Thank you to all!
The service was outstanding! Whenever an issue came up, Maureen and Gabe at Veterans United stepped up to the plate and helped us out. Without their help on some big items we would not have been able to get our new home.
Very easy to use the app and great communication through the whole process!
This is a top notch company. Entire process went smoother than expected and I am so happy and appreciative of all the people did for me.
I had to haggle for a better rate. For some reason they needed other offers before they could give us something remotely decent on an interest rate. Will not use veterans united again because of that.
Response from Veterans United
Hey Austen,
I’m really sorry to hear that getting to a rate you felt comfortable with felt like such a struggle. You should never feel like you have to push that hard for clarity or support during such an important decision, and I hate that this left you feeling disappointed. I’d really like my team to have the chance to learn more about what happened if you’re open to talking. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Made the whole process so easy.
Daren and Kara were great! There were never any questions left unanswered. Even when underwriting wasn’t going as planned, Darren had a certain calm in the chaos and helped me get thru it. If I ever decide to buy again, it will definitely be with Vet United!
The whole team was very respectful and very transparent! Great Job!
Process was simple and easy to get approved. Andy Miller was fantastic to work with. Was kept in the loop during entire process, and had everything explained to me in detail as I was a first time home-buyer. He made sure all of my questions were answered and never made me feel "rushed". Highly recommend ????
