It went good a few bumps in the road but not too bad
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Rob and Ashley were amazing! Everything was smooth thanks to them! I couldnt have accomplished my lifetime goal without them!
Very helpful and quickly done.
They were quick to respond and made the process super simple and easy to know what was next.
I have used this mortgage broker before. The first time it was a dream and I truly enjoyed my experience. The second time, however, was a complete headache and very stressful situation. I understand the issues come up during buying a house, totally understandable. It was extremely difficult though to get answers or even get a response in general in a timely manner. If I did get a response, it was rather vague or didn’t completely answer the question. One time an issue almost delayed my closing, it was a problem with my homeowners insurance and the roof. I could not get a clear answer on what needs to be done in order to handle the situation. Finally my Realtor had to step in and push very hard to finally get the answer that it was a mistake and they will fix it. This was two days before closing, and I was scared. I was going to not be able to close on my house. Once again, I totally understand that things need handled, and that things come up, it is the lack of response in the lack of clarity that was frustrating. My Realtor told me that she had prior experience with veterans unit and it was not good, but I assured her I had a great experience the first time. I am starting to understand now what she was saying when she told me this. I enjoyed working with Rich and he was pleasant to talk to, but his team was difficult to reach and work with. I even had issues after closing with funds being dispersed properly that I still had to send several emails to even start to get an answer That makes sense. Once again, it was an error, and I was given a credit, thankfully. I appreciate that, but I was still very stressed out in my insurance agent, very upset that she was not given the funds on time as stated previously several times by her. I am hoping that this error does not cause a lapse in coverage when this mistake had nothing to do with me. I’m only worried that if I did not get involved and start messaging different people that it would not have been handled.
Response from Veterans United
Hi Seth,
I really appreciate you giving us another opportunity after having such a positive first experience, and I’m sorry this time left you feeling so differently. You’re right that unexpected issues can come up during a home purchase, but getting clear and timely communication when they do is incredibly important.
It sounds like the uncertainty surrounding your insurance and closing, followed by additional concerns after closing, caused a lot of unnecessary stress. I’m glad to hear you enjoyed working with Rich, but I’m sorry the communication throughout the rest of the process didn’t meet the expectations your first experience had set.
I’d like to learn more about what happened and make sure your concerns are heard. Please reach out to me and the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
I I think my whole team. For making this happen for me. And I also Thank god.
Things went pretty smooth until I switched my planned insurance. But considering my closing date was moved up by over a week, it went well!
My overall experience with Veterans United was fantastic Chris Lippman and Matt Hudson.
Did an outstanding job!!!
Real appreciate the time and effort given to me by the entire team. Most of all Tyson who was very easy to deal with clear communication and thorough understanding of what needed to be done.
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Justin was phenomenal and incredibly attentive and supportive throughout the process. Would highly recommend him to anybody!
The experience was wonderful. Jaime and his team were very professional, and really made the home buying experience less stressful.
When we contacted Veterans United the process was pleasant from getting our preapproval letter to closing on our new home. Everyone is very professional with the information and courtesy for any questions and concerns.
Kedric was absolutely outstanding throughout the entire mortgage process. He was professional, knowledgeable, responsive and always made sure I understood what was happening every step of the way. Buying a home can be stressful, but Kedric made the financing side feel easy and manageable.He was always available to answer questions, explain details and keep everything moving forward. I truly felt like he was looking out for my best interests and was personally invested in making sure everything went smoothly.I couldn’t have asked for a better mortgage lender. Kedric went above and beyond. I would highly recommend him to anyone looking to finance a home. He provided exceptional service from start to finish!Thank you Kedric!
Thank you Allison Basnett and team for everything! We are so thankful for our new home.
The entire team made our dream home a reality. Tracy went above and beyond to make sure she helped us get the best deal we could, including a great rate. Dustin made sure he kept us in track which is super important when time is of essence. The rest of the team, made sure we had what we needed to make sure thr transition was as smooth as could be.
We first contacted Blake at VU home loans last November. He got an initial estimate together and was super helpful. We changed our minds because we had plans to move to Florida. He was still helpful and told us to contact him if we needed help securing a home loan in Florida. We decided to stay at our current home and wanted to do a refinance and he couldn’t have made it easier. It took around a month and we closed on our loan. Thanks so much Blake and team. We are so pleased with the whole experience.
