After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free.
They are great love how easy they make the process.
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Everything was very easy with the Veterans United team working diligently assisting me through the whole process. I highly appreciate and recommend the services.
Veterans united reassured me until we closed on our new house that we would get it. Here I am today raising my family in a bigger house that I can afford and my family and I are extremely happy!
I was very satisfied working with the loan team and real estate agent, however, upon closing my loan was sold of to Planet Home Lending, which as already been an awful lending company to work with. Planet homes customer support (Was not helpful at all in answering questions) and overall service (not taking out payments when they need to) is awful. I still recommend Veterans United as they made the homebuying process simple, it's just a shame that my loan was sold off to such an awful company, if that wasn't the case my rating would be much higher.
Response from Veterans United
Hi Anthony,
I’m glad to hear you felt supported by your loan team and agent, but I’m sorry the transfer of your loan has been such a tough experience. I know how frustrating it can be when servicing issues come up, especially after a smooth homebuying process. Even though your loan is now managed by another company, you’re still part of the Veterans United family, and we don’t want you to feel stuck without help. If you’re running into problems, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
John, Jeremy and Emily were all amazing in their respective roles, they were so on point, never missed a call or an email and they absolutely did their best for me and my family I couldn't be more happy with Veterans United I love our new house! And I wouldn't have it without their help!
I really helped out with the video tutorials on the app and the app is user friend
I I think my whole team. For making this happen for me. And I also Thank god.
Very detailed and quick responses through out process
This was my third home buying experience with Veterans United, and they have made each process smooth and effortless on my part! If I decide to purchase another home, I will use them again!
Overall good i would recommend a smaller team so the veteran isn't overwhelmed
Response from Veterans United
Hi Neil,
Thank you for your feedback and for sharing that your overall experience was good. I appreciate your suggestion about having a smaller team to help make the process feel less overwhelming. Insights like yours help us improve the way we serve veterans and their families.
If you ever have more ideas or want to share specifics, I’d be happy to hear from you at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here from 9 a.m. to 5 p.m. Central Time, Monday through Friday.
Great experience, overall everyone I came in contact with was very pleasant and helpful.
Everything was smooth, no issues. Always had answers to my questions and easily reachable
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Thank you Allison Basnett and team for everything! We are so thankful for our new home.
Michael and Chris were excellent, incredible quick and efficient and made my job effortless.
The whole team took care of me from start to finish, walking me through the process and answering all questions that came up along the way.
