Flawless absolutely amazing process
We are so very thankful for Matthew and the rest of the team. They all worked hard, seems like they worked through the night to get us into our house. Thank you to all!
Great experience they were with me every step of the way and guided me through it all
you guys are greT to work with
Choosing Veterans United was the best decision ever. They helped us get our credit fixed and into a home at last!
Communication wasn’t there, I was told a few days before I needed well test done that I needed one when the results take a week to get back which stopped the refinance process and cost us another 2,000 payment for that month when we were planning on skipping that month. I was sent on a wild goose chase for documents that I had already sent in and was told I needed to resend them but when I asked another person there I was told I didn’t need them. I was also told by the VA that I didn’t need flood insurance and the underwriting team at Veterans United said it didn’t matter what the VA said they said I needed it and that was the last word. We had to have another appraisal written up just for them with flood insurance. The process wasn’t easy and it was very stressful.
Response from Veterans United
Hey Aaron,
I’m really sorry to hear how stressful your refinance turned out to be. You should have felt confident and informed through every step, not caught off guard by last-minute requirements or mixed communication. I can understand how frustrating it was to deal with delays, duplicate document requests, and the added cost from the timing of the well test.
Flood insurance requirements can sometimes differ depending on lender and federal guidelines, but that doesn’t change how overwhelming the situation must have felt. I truly appreciate you sharing this feedback—it helps us see where communication broke down so we can do better for future borrowers.
If you’re open to it, I’d like our Client Advocate team to take a closer look at your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Was just strolling and I popped up on a add online and and asked questions and said can it become a reality.
VU has done a fantastic job making the home buying process very simple. I've used VU twice and have been impressed both times. Would recommend VU to any veteran looking for a home.
This is first time refinancing on line, it was very convenient, the only issue i had was the closing agent told me my check would arrive the following day, it hasn't arrived as of today, 6 days. My loan coordinator thinks it may take a week or so. Had I known this I would have elected the wire transfer option.
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Applying for and receiving a home loan approval with Veterans United is a most gratifying experience. I suggest to any veteran who is thinking about buying a home, for your own piece of mind you had better think very strongly about getting onboard with Veterans United.
Veterans united made the home buying process a lot less stressful than I thought it was going to be.
Very easy and comforting. She made us feel better with the process.
