Everyone was helpful and friendly. The app is user friendly and simplifies buyer to do’s.Overall we are pleased with Veterans United.
Great spirit and dedication to their professionalism!
Service was great and the whole team was extremely helpful throughout the entire process. Colin, our Loan Officer was clear and precise about everything we needed to move forward. He was timely very helpful. I couldn’t recommend anyone more.
The team that helped me from veterans United was extremely helpful and caring. The service felt very tailored and personal. They even sent a wonderful gift box that included a truck book for my son which I didn't even remember mentioning are his favorite!
Overall, VU was very communicative. The user interface when logging in was helpful for helping me see the whole team and understanding who I was getting all of my calls and emails from. Everyone was helpful and I could understand how their roles differed when it came to helping me with one thing vs. another. Seems like a well-oiled machine!
Excellent! Veterans United made our home buying process about as painless as possible! From their amazing loan specialists, to the ease and accessibility of their website to view, sign, and upload your documents! Highly recommend & “2 thumbs up”!
Look at lot of it was good but 2 major thinks r y im giving a bad review. 1st they sat on documents that we submitted for 2 weeks before looking at it then told us the week before closing it was wrong and needed to be redone. It was for well water tests. They did not give clear instructions on how to take the test and thus it delayed closing for 2 weeks costing myself not even being able to be there for closing and my girl having to move in without me. Also there where many times where I was ignored. I would text them on say a Wednesday and not hear back for 2 or 3 days. At 1st they where great but when they messed up they dont wanna answer any questions and couldn't even have stuff properly prepped for when the well water test came in. Now I own a house that I still havent been able to sleep in. Glad I was able to get the house in the end but for all the money I paid them u think I'd get better results faster.
Response from Veterans United
Hey Adam,
I'm glad to hear you were ultimately able to get into your home, but I'm sorry the process leading up to closing was so frustrating. Having a closing delayed after documents had already been submitted, especially when there was confusion around the well water testing requirements, would be incredibly disappointing.
It's also concerning to hear that you felt ignored when trying to get updates and answers. Communication is a huge part of the homebuying experience, and I can understand how upsetting it would be to wait days for a response while trying to keep everything on track.
I'd appreciate the opportunity to learn more about what happened and review the concerns you've shared. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Great experience
Matt is the best. We have purchased our second home with his help and the whole process and team has been amazing!
100% happy with everything. From 1st with Taylor to the end.
Ready to see for yourself?
Experience first-hand why 374,240 homeowners give us a perfect score!
Above and beyond. I greatly respect and appreciate the man.
From start to finish Vet United was awesome. From working with Kindra to working with Mitch ans Jessica it was all around a great experience. I would highly reccomend other Vets to use Vet United.
Josh and the team at veterans united put in a lot of time and effort for my home loan, we’re always helpful and made the experience very stress free I would always recommend them.
