This was the easiest process I have ever been through!
The process went smoothly. The moment I chose a house I wanted to work on through the website, I immediately got calls from the team VU set me up with and got to work. I was told what to do and provided everything they required and worked with me to make sure I got approved for my mortgage. I would highly recommend them without a single doubt.
The Veterans United team made what I thought would be a very confusing process very easily understandable and easy going!
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
Working with Veterans United Home Loans from start to finish was an outstanding experience. The entire process was quick, seamless, and incredibly well-coordinated.Dorian served as my liaison between underwriting and myself, and he was exceptional—always responsive, knowledgeable, and ready to answer any questions I had along the way. Having that level of communication made a huge difference.Lisa was equally amazing. She stayed on top of every detail and ensured I was always informed about what was needed from me, especially when it came to signatures and required documents. She worked closely with my family and me throughout the entire process, making everything feel smooth and manageable.Overall, the team made what can often be a stressful experience feel easy and straightforward. I would absolutely work with Veterans United Home Loans again and highly recommend them to anyone looking for a seamless home-buying experience.
Kevin and his team made the entire process smooth and seamless, answered any and all questions we had and truly cared about us getting the home we wanted. A nice housewarming gift and handwritten note were the cherry on top, and remembering our son Colby. Huge thanks to Kevin, Lindsay, Chance and any other members of the team I missed for helping us get the home we love and get to watch our family grow in
Please read this review:I had the pleasure of Shane Lamber for his excellent support and guidance throughout the process of purchasing my new home. Shane’s professionalism, patience, and attention to detail made what could have been a stressful experience feel smooth and manageable.I truly appreciate the time and effort he and his team dedicated professionals, who answered all of my difficult questions , with his wrath of knowledge and addressing my concerns.Shane ultimately ensured everything stayed on track from start to finish. His expertise gave me confidence every step of the way.
I am incredibly grateful and excited to begin this new chapter, grateful to have had Shane as part of this important milestone.
Thank you again for everything you’ve done for us.
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I never thought it could, or would, happen. I'm so thankful for all of you! May God bless you all!
The team is had using veterans united was truly amazing they answered all my questions and made sure I understood the process love working with Veterans United
Scott and the VU team once again did a phenomenal job. This is my 4th mortgage with them and they have performed exceptionally every time. Organized, proactive, great communication. They made every effort to keep my business, as well, despite competitive offers. 100% satisfied with the service I received.
Veterans United couldn't have made it any easier
Chase and Deena were amazing to work with. They were patient in helping explain everything and really had our best interest at every turn. It’s great to know some people still believe in good customer service.
As first-time home buyers, we couldn’t have asked for a better experience than what we had with Veterans United and our loan officer, Matt E.
From day one, Matt and his team demonstrated exceptional knowledge and experience, taking the time to clearly explain every step of the process in a way that made us feel confident and informed. Their professionalism was evident in every interaction, and their communication was outstanding—always prompt, clear, and thorough.
What really stood out to us was how responsive and proactive they were. No question ever went unanswered, and they consistently stayed one step ahead, ensuring everything moved forward smoothly without delays or surprises. They made what could have been a stressful process feel incredibly easy and manageable.
From start to finish—and even after closing—the entire experience was seamless. We truly felt supported every step of the way.
We have already recommended Matt and the Veterans United team to several friends and family members, and we will absolutely continue to do so in the future. If you’re looking for a knowledgeable, professional, and easy-to-work-with team, we highly recommend them.
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Nick was very professional, helpful and dialed throughout the entire process. I’d rate him higher than 10 if I could
Working with Randal at Veterans United was an outstanding experience from start to finish. As a first-time homebuyer, I had a lot of questions and uncertainties going into the process, but Randal made everything feel smooth, manageable, and even enjoyable. His expertise with VA home loans was immediately clear, he took the time to thoroughly explain each step, ensuring I understood not just what was happening, but why. No question ever felt too small, and his patience never wavered. He was always available, responsive, and willing to go the extra mile to make sure I felt confident and informed throughout the entire journey. What really stood out was his ability to simplify what can often be an overwhelming process. Thanks to Randal’s knowledge and guidance, everything moved forward seamlessly, with no surprises along the way. I truly felt like I was in capable hands the entire time. I would highly recommend Randal to any first-time homebuyer, especially fellow service members & veterans navigating the VA loan process. His professionalism, dedication, and genuine care made all the difference.
Our loan reps were amazing! They took care of us every step of the way! They even remembered our anniversary which was so unexpected and so appreciated!
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
There was some lapse of communication which ultimately put more stress on me than I think was required. Hayley was very informative on the requirements need to complete majority of the process and would seek her again for help. The overall struggle was near the end of the process where I was not being assisted on from the rest of her team. There were moments I could not get a hold of them and left voices mails with not returned call. Again I would like to reiterate that Hayley was professional and above approach with all my concerns. Would ask for Hayley assistance in the future.
Response from Veterans United
Hi Gabriel,
Thank you for sharing this and for recognizing Hayley. I’m really glad to hear she was informative and supportive throughout much of your experience. That kind of guidance should be consistent across the entire process.
I’m sorry for the communication gaps you ran into toward the end, especially when things matter most. Not being able to reach your team or get a returned call can add a lot of unnecessary stress, and I understand how frustrating that must have been.
I’d like to learn more about what happened here and help ensure feedback like this leads to a better experience moving forward. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we can typically follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
The branch manager at the Fayetteville location is awesome. Crystal the account coordinator processor was incredible. Absolutely fabulous to work with.
Wonderful on-site to the home buying experience. Especially for first time home buyer.
