Never felt like I had any control in this transaction. You can call and you can email but they only answer when they want to. Every time they told me they had worked something out, the confirmation came in with additional charges or an unacceptable adjustment. You will NEVER talk to anyone who can make and keep a commitment other than to do their best. Got an initial approval for up to $700k so I used the letter to make an offer with earnest money and $132k down = i needed $528k loan and was offered 5.625 with no points. OOPS! No can do G.I.. Your 1.5 million in assets don't count, just your Social Security less alimony so you can't possibly afford anything. So they "worked something out" if I could come up with an additional $34k down to make the loan for $497k. Closing disclosure (without any call or guidance) shows I also forfeited $1k credit because the loan was now below 500k and there were now 2k in points to get the 5.625 rate. At one point the loan was put on hold because "I didn't have sufficient cash to meet closing costs". That day I had $220k in an account available in 24 hours and an IRA with over 800K. I not only would not recommend these folks, I think they should be removed from processing VA loans.
Everyone made the process as streamlined as possible
Honestly, I could not have imagined this process going any smoother. The entire team made sure I felt supported every step of the way and was always available whenever I had questions. As a first-time homebuyer, I was naturally nervous going into it, but they made the experience feel easy and stress-free. This team was absolutely incredible, and I would highly recommend them to anyone looking to buy a home.
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
Thank you for helping us achieve our goal. Thanks to Lynn and Randy for helping us make this happen.
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Working with Randall was hands down one of the best decisions I made throughout this entire process. From start to finish, he went above and beyond in every possible way. He was incredibly attentive, always available no matter the time of day, and consistently made me feel like a priority. Any question or concern I had was answered quickly and thoroughly, which made the whole experience smooth and stress-free. Not only did he outperform the competition, but he also beat a competitor’s offer and delivered results that truly exceeded my expectations. His professionalism, dedication, and commitment to getting me the best possible outcome were unmatched.
I had a seamless experience with great customer service with Veterans United. Drennan, Lani, and the whole team offered all the support I needed and I have absolutely no complaints. Thank you!
Veterans United couldn't have made it any easier
The Veterans Team including Tori, Julie and Dez have did an awesome job taking care of my family and I during this move.
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Kenzie and Jake were absolutely amazing to work with and we would refer them to anyone!
I had an absolutely wonderful experience with veterans United, everyone on Julia‘s team went above and beyond to make the process stress free for my family and I. I can’t think veterans United and Julia Cobb enough. Thank you so much for helping us get into our dream
Home.
The process was very simple from the start. My agent explained everything in great detail from beginning to end.
Our veterans team was outstanding in their work. They all had a hand in helping us along the way and made sure we understood the process in each step. Tim was in constant communication with us and our realtor to keep transparency and accuracy in everything. Bailey and Josh both kept in contact with us to ensure everything was working and ask if we had any issues or concerns with the process.
The people at Veterans United are great. They know all that needs to be done to get you in a home using your VA benefit. A real pleasure to work with!
