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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

223,728

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
168,836
4
43,600
3
7,132
2
2,247
1
1,913

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Showing all 1,653 Marine Corps service member home purchase loan reviews from North Carolina

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5 out of 5 Stars
Would Recommend

The e-signiture of our documents really helped us speed up the process and make closing easy.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

4.5 out of 5 Stars
Would Recommend

Great experience from beginning to end. Matt is the consummate professional. Will definitely recommend my friends.

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
Photo submission from Jeff S.

My loan officer, Kevin Reichert, and others who assisted in every step were fantastic! My closing proceeded on schedule even though I could not physically attend. My authentic log cabin is perfect for me and my soon to visit kids and grandchildren.

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

5 out of 5 Stars
Would Recommend

Loan Officer: Jared Albach

NMLS# 1279680

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: David Greer

NMLS# 1963135

0.5 out of 5 Stars

I will never use veterans United again and highly encourage everyone I meet not to use veterans United.

Response from Veterans United

William, Thank you for sharing, A member of our Client Advocate team is available to research this further to determine how we may improve our service for future clients. If you would like to further share your experience with our team we would value the opportunity to learn more.

5 out of 5 Stars
Would Recommend

Loan Officer: Katelin Lawrence

NMLS# 1793454

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Bowlen

NMLS# 1448232

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jen Heishman

NMLS# 1407373

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Grefrath

NMLS# 1698464

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend
Photo submission from Russell K.

Veterans United was exceptional in buying a house.Working with Stephen has been an easy way of buying a house. Even in our hectic schedules we were still able to connect in getting the correct information to one another...Thanks Stephen

Loan Officer: Stephen Erickson

NMLS# 1421194

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Sweeton

NMLS# 1451365

5 out of 5 Stars
Would Recommend

I would definitely use Veterans United again and recommend it to my veteran friends. The entire team made it as easy as possible for me to find a house and to obtain a loan at a great rate.

Loan Officer: Jamie Hughes

NMLS# 1781663

4.5 out of 5 Stars
Would Recommend

Everything was a 10, just wish I was kept in the loop a little more and didnt have to depend on my realtor for information.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

They made the home buying process very easy. Without their services I would not have been able to buy a home.

Loan Officer: Matt Ponder

NMLS# 1674156

5 out of 5 Stars
Would Recommend

Veteran's United was amazingly helpful throughout the entire process from start to finish and beyond.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

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5 out of 5 Stars
Would Recommend

Durell and the other team members went above and beyond for me. I was having the hardest time getting approved until she worked her magic! Now my family and I are in our dream home and couldn’t be happier!

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Branch Manager: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

My experience working with Veterans United was just awesome. I had Taylor Deppe as my loan specialist and she made sure I received everything I needed with ease. With me traveling all over and time short Taylor was able to help me with her knowledge of loans and skills of what I needed to get approved for my home Loan. She kept in touch from day one until the day I received my keys on my beautiful home. Thanks to Taylor Deppe and Veterans United who went above and beyond to help me get approved for my loan and close on a beautiful home. I would recommend to all!!! No other place could beat their rate, customer service, knowledge and passion for getting your the best home loan for your budget.

Loan Officer: Taylor Deppe

NMLS# 1055205

5 out of 5 Stars
Would Recommend
Photo submission from Ciara A.

Highly recommend. Over and over again! So many ways to communicate throughout the process. Can't say enough good things.

Loan Officer: Samantha Rustemeyer

NMLS# 1658101

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Winkle

NMLS# 1051728

5 out of 5 Stars
Would Recommend

Veterans United, I would recommend to anyone!! They worked diligently and swiftly to ensure everything was in place and we were on track to meet our closing date!! Bryan and Heidi were there to answer any questions I had during the process. If you are planning to purchase a home, my advice is to please contact Veterans United!! Awesome Team!!

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Dane Frazier

NMLS# 1779989

1.5 out of 5 Stars

Overall very frustrated and not happy with the process. Initially Jeremy was very responsive and easy to get ahold of. After we had an accepted offer and were in underwriting it became very difficult to get a hold of him. Emily who was supposed to be our main point of contact during this process was practically impossible to reach. Never answered her phone or returned voicemails. It took her two days to respond to an email which she didn’t even reference and just was asking for more things. Only towards the end when I became very frustrated and began to relay that through the text messages did she start to respond. The week of closing was the most frustrating and not any easier to communicate. They were asking the realtor for documents that were submitted weeks ago. After agreeing to close on 10/9 at 9am the process was delayed over 4 hours. All Jeremy did was blame other people and have excuses for everything. 10/10 would never work with him again and will tell everyone I know I don’t recommend Veterans United.

Response from Veterans United

Bryan, A member of our Client Advocate team is available to be informed on what our team may do in the future to help prevent a similar delay. While we cannot hold ourselves accountable for the actions of others, we do appreciate your calling attention to this aspect and we value your feedback. We want to thank you for your service and for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

More Reviews

See all 223,728 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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