Lost paperwork, placing the information given in the wrong perspective, information that wasn't needed then was a top priority after when they told me it wasn't needed, person we started with disappeared other people assigned lack of consistency and service. The only good thing I can say is they got the job done eventually
Response from Veterans United
Hi James, thank you for taking time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members has attempted to reach you. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Everyone we worked with was pleasant, attentive, and informative. The process could not have gone any better. We had a ton of questions throughout the process and were able to get them answered completely and in a timely manner.
I have already Recommended on all my veteran sites
Great experience. Staff is very knowledgeable in what they do.
Easy to get in contact with the Loan team and the myVeterans United account page made submitting and tracking everything very easy.
My first home buying experience. They guided me the whole way. Step by step, available for questions patient and understanding. They made a lengthy VA process smooth and hassle free.
This was a very smooth and stress free loan transaction through great communication, timely answers, and great advise on smart choices.