We are so thankful for Veterans United, it was a great way to enter the world of home buying with the help of a VA loan which can be extremely stressful otherwise. VU was able to make everything simple and pair us with the right people to help us navigate the process and be there for us every step of the way.
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Misinformed and didn’t keep me updated on chnages. As a company you guys suck I have an open complain with the better business bureau. Also called up the VA working with them on a complaint against your company as well. One of the worse experiences of my life and I’ve been to Iraq.
Response from Veterans United
Hi Daniel,
I’m really sorry to hear how this experience made you feel—especially given everything you’ve already been through in your life and service. To hear that working with us felt like one of the worst experiences you’ve ever had is heartbreaking, and I want you to know we’re taking your words seriously.
You mentioned open complaints with both the BBB and the VA, and while I know those processes are already in motion, I’d still really appreciate the opportunity to hear from you directly and look into what went wrong on our end. Being misinformed and left in the dark during a home loan process isn’t acceptable—and it certainly isn’t the kind of care we strive to provide to the Veterans we serve.
If you're willing to talk more about your experience, I hope you’ll reach out. I can be reached directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, but you’re welcome to reach out anytime.
Excellent home buying experience through the beginning to the end of the purchase. The team worked well and I could not be happier with my decision to go with Veterans United.
Thanks for another wonderful experience, Veteran’s United is the best!
If you do not have your CEO meet with Taylor Clark you are not in touch with your personal. I’ve met with all the competitors and Taylor and his team were easily the best !
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
They are great! Brendan was not only there for me he was on top of everything. He will make people move. I am honestly so grateful to them.
Nah, yall know what you're doing and how to do it. It is my job to identify weaknesses in processes, procedures and operations and I have nothing to say here. Great job, thank you, next time I wont be so difficult but even with my limited schedule and availability, y'all did amazing or we wouldn't have crossed the finish line. Great job, thank you again.
Brad and Jake— team of the year. I’ve bought with VU in the past, and the experience was nice with no complaints, but Brad and Jake really elevated that experience! From their availability for questions, to their in depth knowledge, knowing they were backing me made me comfortable with the entire process. Even when my sellers were being “less than cooperative,” they were there to reassure me about the entire process and made themselves available to my agent and lawyer to help brainstorm solutions. I wish I could buy them a few rounds to thank them and celebrate!
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Veterans United has been very open and supportive towards veterans such as myself I’m glad they’re here helping us out and are open and honest to us
They work well with you to get you set up for the future in your new home. They will walk you through every step of the process and will answer any and all questions you have. I purchased my house after the holidays and before and during the holidays my team of specialist worked hard to make sure I got in my home after the new year!
Thanks to veterans united for making our first homebuying experience feel that much more worth it. I really felt they are on our team and we are so grateful for them!
All was good on my end.
My loan officer Aaron Guinn was one of the best individuals I have worked with in my life. If I ever purchase another property this man is the only person I would work with.
