My loan was small and ultimately throughout the loan process we did not feel that our loan was worth the loan team' time. We (myself and my realtor's team) were constantly having to reach out, often multiple times to obtain updates. The team would provide an estimated close date and that day would come and go without an update.My loan officer in particular was not great regarding follow-up for things that actually impacted payment. My loan was impounded despite the fact that I was asked to put 25% down, instead of 20% When I asked whether we could remove the taxes and insurance from the monthly payment, my loan officer said he could probably have them waived, but there was never follow-up and in the end the loan was impounded. Frustrating experience. I am told that Veterans United is overall very good and that my experience may be limited to my particular team.
The whole team was very helpful.
No need to shop around, Veterans United is a worry free company to use when you want your home! We felt like family by the time of the final underwriting process arrived. Such a great group of people to have handle such an important financial task.
The veterans united team has been extremely helpful. They walked me through every step all the way up to closing. I couldn't have purchased my home if it wasnt for such an amazing group of people.
Using Veterans United was easily the best decision we could have made during our home buying process. Everything was stream-lined and their interface online was user friendly and fool-proof. 10/10 recommend to anyone who has the opportunity to use their services!
Veterans United has continued to be there for us and have done exactly as they said they would from the start. I would 100% recommend Veterans United.
Jerry and his team were outstanding throughout the whole process. Highly recommend.
Excellent experience start to finish! Bill and his team, as well as our realtor, Jenn, were fantastic!
What a great team. They were all very helpful and quick to respond. They made the process very easy.
Fast and Easy
Great overall. Your moving site did not do much for us. It brought up United Van Lines after filling out the information but then said United doesn't do instate moves and someone would call. Did not receive any calls that I'm Aware of.
All involved were great helpful and very professional. I
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Painless, completely painless
Matt and the team were easy to work with and made the process pretty painless. I have and will continue to recommend them to other veterans.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
I tried to use VU when we bought our last house but it was new construction and their preferred lender had some side deal with the builder and we got a discounted rate that was well below the prevailing interest rate. Fast forward 3 years and we had to move for work again and I called VU first thing and really glad I did. While they do ALOT of VA loans, they do offer other types of loans , but do yourself a favor if you’re a veteran- get plugged in with VU - you’ll be glad you did. They’re fantastic and cater to veterans!
