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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

183,149

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
136,314
4
37,170
3
6,165
2
1,891
1
1,609

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Showing all 312 Marine Corps service member home purchase loan reviews from New York

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5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend

I've purchased two homes with VA United, and in my opinion, if you are interested in buying a home with a VA loan, VA United is the bank for you. The people who work in VA United all appear, to be honest, trustworthy people who are just trying to do what is right by Veterans. From my interactions with the employees at VA United, I can tell the company has a great culture with sound business practices. Another aspect of VA United that I like is that their fees and interest rates were far better than what other local competitors in my area were asking. Therefore, not only will you deal with good people, but you'll also deal with a company that is not trying to rip you off!

Loan Officer: Ginny Young

NMLS# 187898

3 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

4.5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Terri Behrens

NMLS# 1122291

5 out of 5 Stars
Would Recommend

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Veterans United reputation was proven in providing loan approval were other lenders fell short.

Loan Officer: Suzanne McClain

NMLS# 459155

4.5 out of 5 Stars
Would Recommend

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Loan Officer: Crystal Washington

NMLS# 1588494

5 out of 5 Stars
Would Recommend

I could not have asked for a better team to assist myself and my family. This was my first time purchasing a home and things seemed to never go as planned. Chris and his team were always ahead of the game and I do not think I could have done this without them.

Loan Officer: Laura Shackelford

NMLS# 646312

4.5 out of 5 Stars
Would Recommend

Loan Officer: Zach Schmitt

NMLS# 1779174

5 out of 5 Stars
Would Recommend

Everyone was very professional and helpful during
the whole process

Loan Officer: Brandon Brown

NMLS# 1493029

1.5 out of 5 Stars

The initial start of the home loan process was a breeze in the simplicity of the website. Just log on and upload documents on your own is what I liked about the process, in the beginning. Overall, my home loan team is what completely ruined my positive perspective on veterans united as a whole. If there was 100% communication from the home loan team, then I would’ve loved to of rated veterans united a 10. But, the lack of communication delayed closing for months, there were several instances of miscommunication, mistakes made all around that overall made my wife and I receive a negative outlook on our loan team.

Response from Veterans United

Hi James, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.

5 out of 5 Stars
Would Recommend

My loan team was on point. They communicated there needs from me in timely manors. They also helped me feel at ease throughout the entire process which seemed very scary to me. My team wasted no time to contact me and return phone calls or emails. I could not be happier. Even my lawyer and Realestate agent were happy with Veterans united that any veteran that comes across there path they will also refer them to you.

Loan Officer: Matt LaTorre

NMLS# 1054084

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

1.5 out of 5 Stars

Many weeks where nothing was done due to poor communication. Realator and lawyer sent in papers and vet united said they never recieved them.

Response from Veterans United

Jeffrey, we place a high priority on clear and timely communication. We're incredibly sorry if that was not the experience you had with us, and our Client Advocate team would like to know more about what happened. Please contact us if you would like to share more details about your recent home purchase. Your additional feedback helps us to improve for the next Veteran we serve.

4.5 out of 5 Stars
Would Recommend

Quick service..online service very helpful..

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend

Deciding on what lender to go with when considering your home purchase is one of the most important tasks. I went with Veterans United because of their exclusive knowledge with VA loans. Other lenders I considered were quick to give me what I call "false security." That's when they give you a quick pre approval letter, without really going in depth about your details, or knowing how you are truly rated. These types of situations can be detrimental later on in the process. I wanted to have the confidence, assurance, and certainty that when I put in an offer, it was a solid offer. Veterans United gave me just that. I knew where I stood with Veterans United. I did try other lenders, and my confidence in them was not at all the same. With other lenders, I felt like I was buying a car over the phone, instead of being approved for a home. I had a very smooth process and did not have any issues. I am confident that everything went as well as it did because I chose to go with Veterans United instead of anyone else. Do not settle, or short yourself with other lenders, their numbers do not lie. They are in fact one of the best VA lenders.

Loan Officer: Casey Martin

NMLS# 376814

4 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Ginny Young

NMLS# 187898

4 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Rand

NMLS# 1374309

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

4 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt LaTorre

NMLS# 1054084

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See all 183,149 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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