The experience for me was extremely satisfying. I’m the first home owner in my family so I had no idea what I was getting myself into but the staff at Veterans United were very helpful . The realtor they gave me (Phil ) was great I was calling him so much and we went through a lot of property until we found our match. The Veterans United agent I was assigned to (Robyn) and later (Molly) were the best they called to ensure everything was going well and also on the homepage the tasks were easy to understand. Overall I had a great experience and would recommend to anyone.
Craig and his team made the home buying experience an outstanding one. They were there every step of the way and answered any question we had without hesitation. I would recommend Veterans United over and over again!
I've purchased two homes with VA United, and in my opinion, if you are interested in buying a home with a VA loan, VA United is the bank for you. The people who work in VA United all appear, to be honest, trustworthy people who are just trying to do what is right by Veterans. From my interactions with the employees at VA United, I can tell the company has a great culture with sound business practices. Another aspect of VA United that I like is that their fees and interest rates were far better than what other local competitors in my area were asking. Therefore, not only will you deal with good people, but you'll also deal with a company that is not trying to rip you off!
Veterans United reputation was proven in providing loan approval were other lenders fell short.
I could not have asked for a better team to assist myself and my family. This was my first time purchasing a home and things seemed to never go as planned. Chris and his team were always ahead of the game and I do not think I could have done this without them.
Everyone was very professional and helpful during
the whole process
The initial start of the home loan process was a breeze in the simplicity of the website. Just log on and upload documents on your own is what I liked about the process, in the beginning. Overall, my home loan team is what completely ruined my positive perspective on veterans united as a whole. If there was 100% communication from the home loan team, then I would’ve loved to of rated veterans united a 10. But, the lack of communication delayed closing for months, there were several instances of miscommunication, mistakes made all around that overall made my wife and I receive a negative outlook on our loan team.
Response from Veterans United
Hi James, thank you for sharing this honest review. We apologize that our service did not provide the personalized experience you expected throughout the process. Your comments will help us ensure that we learn from mistakes and improve for the next customer. We value your business and hope you enjoy your new home.
My loan team was on point. They communicated there needs from me in timely manors. They also helped me feel at ease throughout the entire process which seemed very scary to me. My team wasted no time to contact me and return phone calls or emails. I could not be happier. Even my lawyer and Realestate agent were happy with Veterans united that any veteran that comes across there path they will also refer them to you.
Many weeks where nothing was done due to poor communication. Realator and lawyer sent in papers and vet united said they never recieved them.
Response from Veterans United
Jeffrey, we place a high priority on clear and timely communication. We're incredibly sorry if that was not the experience you had with us, and our Client Advocate team would like to know more about what happened. Please contact us if you would like to share more details about your recent home purchase. Your additional feedback helps us to improve for the next Veteran we serve.
Quick service..online service very helpful..
Deciding on what lender to go with when considering your home purchase is one of the most important tasks. I went with Veterans United because of their exclusive knowledge with VA loans. Other lenders I considered were quick to give me what I call "false security." That's when they give you a quick pre approval letter, without really going in depth about your details, or knowing how you are truly rated. These types of situations can be detrimental later on in the process. I wanted to have the confidence, assurance, and certainty that when I put in an offer, it was a solid offer. Veterans United gave me just that. I knew where I stood with Veterans United. I did try other lenders, and my confidence in them was not at all the same. With other lenders, I felt like I was buying a car over the phone, instead of being approved for a home. I had a very smooth process and did not have any issues. I am confident that everything went as well as it did because I chose to go with Veterans United instead of anyone else. Do not settle, or short yourself with other lenders, their numbers do not lie. They are in fact one of the best VA lenders.