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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,504

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,405
4
13,493
3
2,012
2
905
1
689

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Showing all 510 Marine Corps service member reviews from Ohio

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Rob Parham

NMLS# 1524830

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Tim Langdon and Diana Ess were very professional, responded quite quickly to any of my questions, sometimes even after hours, and overall it was a pleasant team to work with. Definitely will recommend them to future home buyers.

Loan Officer: Tim Langdon

NMLS# 610467

2 out of 5 Stars

This has been such a difficult experience. We were first time home buyers and there was horrible communication between the loan officer and us. We were in this process for 3 months to buy the house. We called 1 month away from closing to make sure everything they needed they had, besides the 2 things we already knew about. Then 3 days before closing we get bombarded with things they needed that we had already given them but they someone "didn't get them". Just awful. We also always had to initiate conversations and during crunch time it felt like our loan officer was avoiding our phone calls. The only person who helped us was the transaction coordinator. We was timely and always answered our calls. She also called us to make sure everything was good.

Response from Veterans United

Thank you for this feedback Shawn. A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. We are thrilled to hear that you had great communication with your Transaction Coordinator.

5 out of 5 Stars
Would Recommend
Photo submission from Richard S.

Nick and his whole team were amazing! I couldn't have asked for a better home buying experience, and I would recommend them any day! Thank you and your team for making this such a happy time for my family!

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Ashleigh is very efficient and professional at her job always a pleasure working with her

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Always updated what was done and what had to be done yet through the whole process.

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Skipworth

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Loan Officer: John Paulus

NMLS# 1630251

5 out of 5 Stars
Would Recommend

Sam and Ryan were awesome.

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Landrey

NMLS# 1107028

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
Photo submission from Robert H.

Jeremy and Andrea were a great team, even with the few little speed bumps we had they helped make this whole process pleasant. Would definitely recommend and have already begun singing their praises. Veterans United definitely has a staff that cares about what they are doing.

Loan Officer: Jeremy Carver

NMLS# 1455590

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Underwood

NMLS# 398146

4.5 out of 5 Stars
Would Recommend

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
Would Recommend

Kiara was so helpful in any questions I had or concerns, kept me posted all the time, very informative about everything!!!!

Loan Officer: Kiara Hughes

NMLS# 1585661

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

5 out of 5 Stars
Would Recommend

They where extremely patient and helpful through every step of the way.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Meghan Buchert

NMLS# 710485

2 out of 5 Stars

A lot of false promises.

Loan Officer: Cameron Whittaker

NMLS# 1652287

5 out of 5 Stars
Would Recommend

It was easy to upload the necessary documents, and just as easy to review the loan estimates and other items that I had to review throughout the process.

Loan Officer: DJ Leverton

NMLS# 1407046

4 out of 5 Stars
Would Recommend

I was surprised and pleased with how the website was setup. I could easily complete action items and review my documents. I wouldn't change a thing about that.One of my biggest concerns about the whole process didn't take place until closing. When I showed up at the attorney's office, the lawyer asked me if I had wired funds to them yet for closing costs. I had no idea I was supposed to wire any funds to anyone because I never received instructions to do so. From my perspective, I don't know if the real estate agent was supposed to tell me or if you guys were supposed to tell me, but it was definitely a surprise that this information slipped through the cracks. At any rate, I was able to wire the funds within the hour and everything was ok to close before the close of business that day. Another issue I have right now is I have no idea who I am supposed to be paying my mortgage to. No one has given me instruction as to what website or bank account I should be sending money to, or how to view my current mortgage balance. I'm going to start sending emails out now because I just got moved and had the chance to sit down. Once again, this is a surprise to me. If you took care of these issues I'm sure you would improve the customer experience considerably.

Loan Officer: Jeremy Carver

NMLS# 1455590

5 out of 5 Stars
Would Recommend

They were always there to answer any questions that we had. Very prompt to get right back to you if you had to leave a message. They took the time to explain everything right down to every little detail

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Marlon Galbreath

NMLS# 1329978

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

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See all 121,504 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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