SMOOTH COLLABORATION-GREAT TEAM!
Process was quick and easy, zero complaints!
Alex Dickherber and the whole Veterans United crew are absolute MVPs
Easy to follow portal, and my VU team was awesome, personable, and all around helpful!
Its the way to go
Semper Fi
It wasn’t Cole, it was his assistant Rae Arnold! She was very unprompt about returning phone calls. Not just a few hours, but days!
Response from Veterans United
Hey Ronald,
Thank you for clarifying that, and I’m really sorry to hear about the delays you experienced when trying to get in touch. Waiting days for a response, especially during such an important and time-sensitive process, can be incredibly frustrating.
You should be able to rely on timely, consistent communication throughout your homebuying journey, and I regret that this wasn’t your experience. Feeling left without answers or updates is not the level of service we aim to provide.
I’d like the opportunity to look into this further and better understand what happened, including the communication gaps you encountered. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Very seamless and super easy to access all documents and easy to keep up with the to-do’s list. The people were super nice and very helpful!
The entire team was exceptional to work with
My family and I DREADED moving and buying a home due to past buying experiences. But Veterans United made this purchase exciting, fun and memorable! We loved our VU team and all the work they did for us!
The process of getting ready for the house was so easy. I wasn’t expecting be approved for the loan much less to have a house in less than 2 months.
Ben and his team were outstanding. This is the third time he has helped us purchase a home, and once again he was professional, responsive, and supportive throughout the entire process. He made everything smooth and stress-free. I highly recommend Ben and Veterans United for your home purchase!!
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Made buying a home very reassuring. Provided much support
Nate and the VU team were extremely responsive to my questions and concerns. The process was smooth and efficient, and I was able to close on my new home with no closing costs and a very competitive rate.
Truly amazing. If everything went as smooth and quick as it was getting a home loan with United Veterans the world would be in a better place. I am honestly very satisfied with my experience.
Helpful, fast, informative and professional. Made our final purchase of our dream home way easier than our other purchases.
Treated me well with courtesy kindness and respect. Very professional. Thank you
Veterans United makes the process easy and worry free.
The team at Veterans United took care of my every single need. I loved every last second of this process. Veterans United was able to deliver even faster than I was wanting.
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Matt was great. Very paient & kind. Very professional & knowledgeable. Yes i would call UV again & ask for matt & his team.
Stephan and his team did a great job. This is our 2nd home we have bought with VU and would use for our next as well!
Dorian and his team were amazing through the whole process and willing to help out with everything.
