We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
I just want to say I found Veterans United over 15 years ago, but back then I was far from ready to become a home owner. Veterans United with their Light House program and some time I eventually was ready to purchase my first home. Veterans United, along with Sam Brown and his team changed my life. I now can live and know what it means to own a home as well as have a pristine future ahead of me. Thank you Veterans United, as well as some special thanks to Sam Brown and his team.
The team made this process go by incredibly more smooth than I originally thought it would be. With the level of professionalism, friendliness and reliability, I would not hesitate to use Veterans United again in the future. Every member did a great job at ensuring I felt like a priority.
I never expected to be a homeowner in my whole life, but not only did you make it happen, you made it happen a lot better than I could even imagine! Helped me negotiate a fantastic rate for our literal dream farm . THANK YOU VU!
Quick and pain free! I always heard how stressful buying a home was, and as a first time home buyer, I can't say I know what that's like working with veterans united. A job well done!
We just closed on the sixth house I have bought in the last sixty years through Veterans united. They have always been out standing all the way from pre-approval to closing. Hope to use them again in the future.
My Veterans United team made this whole experience of buying my first home much easier than I had planned. All my questions were met with clear concise answers, and I think the process went super quick and smooth! I would recommend Veterans United to anyone looking to purchase a home who qualifies. Especially my team that I had. A big shout out to Brian Nelson, Jim Lowry, and Candace Dutcher!
Don't Quit!
Thanks to your help we have a home!Semper FidelisFreddy
The app made it so easy to stay on top of things.
Just like everything else VA associated, Veterans United is just as incompetent. I would have much rather gotten a conventional loan and avoided contact with my “loan team”.I do not want further contact from Veterans United for any reason moving forward.
Response from Veterans United
Hi Arthur,
I’m really sorry to hear that your experience left you feeling this way. That’s the opposite of what we hope for anyone who works with us — especially someone who served.
I hear you loud and clear on not wanting further contact, and we’ll absolutely respect that. If you ever change your mind or decide you’d like to talk through anything, our Client Advocate team is here to listen. You can always reach us at 1-800-212-5200 or ClientAdvocate@vu.com — but only if and when you’re ready.
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
Michael, Kyle, Hayden and Christy all did such an amazing job. Everyone was always on top of everything and they were able to answer any question I had at any given moment. This was mine and my wife’s first time buying a home and I don’t think it could’ve gone any smoother. When we asked if we could try close early, the team managed to get the work done and we were able to get the keys when we wanted. I absolutely loved working with this team and will be looking forward to working with Veterans United more in the future (Hopefully the same team). Thank you to Veterans United and the rest of the team for all the hard work you guys do. I couldn’t be happier with how this home buying process went and it’s all because of you guys!
Communication was great. They were very helpful and didn’t push. Always got back to me in a quick fashion.
Veterans United always makes this so smooth and effortless. I am so thankful that I can always rely on them for an easy home buying experience.
This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
The underwriting process was VERY stressful, and made the home buying process VERY difficult. It put our family under an unnecessary amount of stress, and common sense was not always at the forefront.
Response from Veterans United
Hi Matthew,
I’m so sorry to hear that the underwriting process was such a source of stress for you and your family. Buying a home should be an exciting time, not something that feels overwhelming. It’s clear we missed the mark here, and I truly regret that your experience wasn’t smoother.
We’d love the chance to dig into what happened and see how we can improve for future borrowers. If you’re willing, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to contact us anytime, and we’ll get back to you as soon as we can.
Thank you for sharing your feedback—it helps us do better.
Delay after delay after delay. That’s how it felt after my offer was accepted on the property I fell in love with almost as soon as I saw it. Planning to move across the country from North Carolina to Oregon left me stressed and uncertain about the future, as the dream home I wanted so badly started to feel like a pipe dream.Each time the closing date was pushed back, VU and my real estate agent let me know right away. Perhaps even more importantly, they managed to keep my expectations in check. It’s easy to fall into the trap of thinking everything will definitely go according to plan the next time, but VU and Ashley (my real estate agent) did a fantastic job of keeping me grounded. They reminded me that, with so many variables still up in the air, there’s no guarantee things will unfold as expected.The treatment I received didn’t feel like a typical transaction. To me, it felt like I was dealing with longtime friends I could turn to for advice. After many struggles, 3,000 miles in an oil-guzzling Subaru, four very well-behaved puppies, and some close calls on winding mountain passes, we finally made it to our new home—and I couldn’t be happier.If nothing else, I want to thank the team at VU and my real estate agent for helping me get into the home of my dreams.
The guy that helped me when I initially was contacted by veterans United, his name was Austin. He was incredibly helpful and professional. He (much like Jeremy) gave me very concise and transparent feedback for all of my questions and offered information that I hadn't even though to ask but was very helpful to the decision making process. Huge shout-out to Austin.
