We have used you before and it was exceptional. This time however; paperwork wrong, serious attitude on phone with coordinator. I and my notary were actually hung up on. I hope thos doesn't happen to another vetSemper Fi
Response from Veterans United
Hi David,
First off, thank you for coming back to us—especially after having such a great experience the first time around. That makes it all the more disappointing to hear how things went this time, and I’m genuinely sorry we missed the mark.
Having paperwork issues, attitude on the phone, and then getting hung up on—those are serious concerns, and I don’t take them lightly. That’s not the level of service you should expect from us, especially after the trust you’ve placed in our team before. I know how much it means for veterans like you to feel respected and taken care of during this process, and we let you down.
I’d really appreciate my folks having the chance to learn more about what happened and make sure your feedback is heard by the right folks internally. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works best for you.
Semper Fi—and thank you again for your service.
I just want to say I found Veterans United over 15 years ago, but back then I was far from ready to become a home owner. Veterans United with their Light House program and some time I eventually was ready to purchase my first home. Veterans United, along with Sam Brown and his team changed my life. I now can live and know what it means to own a home as well as have a pristine future ahead of me. Thank you Veterans United, as well as some special thanks to Sam Brown and his team.
Anna is amazing. She was exceptionally knowledgeable, and if I was to stump her on anything, she made sure to seek out the correct information. She kept me well informed pf everything that was happening, including what steps I needed to take to complete the refinace. She contacted me the day the rates dropped and was able to lock me in on a considerably lower rate. The new rate has given our family some breathing room in this tough economy. I could not be more pleased with the entire process.
Veterans United home loans was great to work with, they were great. Thank you to all who worked on my loan.
Our team especially Jason is the best!!!! We will be using them for every house we buy!!!!
Veterans United has always been amazing at helping us with our loans!
We have used Veterans United Home Loans for every home purchase and refinance and we are customers for life! The process is so easy and smooth and Chris and his team guide us through every step! The team is always prompt with notifying us when documents are needed so we can submit them and complete our purchase/refinance as quickly as possible. My favorite part is, Chris has reached out to us for both of our refinance experiences to help us save money! Chris will always be our go to for all our home buying needs!
Extremely professional company; I highly recommend.
I feel as if I'm always treated fairly and with respect when working with Veterans United. Not to mention they have the best mortgage rates and reasonable costs.
AAA++++, OVER THE TOP SERVICE!! Very professional, caring, patient and good at what they do. I've used their services twice now and I will continue to use their services in the future if I should ever have the need. Thank you so much.
The underwriting process was absolutely unacceptable- but for Mystle and Casey working as hard as they did I would never have recommended veterans United because of how awful the underwriting process has been. However, it was very clear that Casey was working very hard to get our loan through the hoops and Mystle was very responsive to our inquiries and complaints.
Veterans United made the process extremely easy and convenient to complete with everything going on, especially with challenges related to COVID. Even without COVID I doubt this experience could have gone smoother!
It was easy to get in touch with my Loan Specialist Jimmy S., he was able to answer all the questions I had to my satisfaction!
