My experience was very smooth and simple. I have used Veterans United twice once for a purchase and now a refinance. I was always informed during the process and if I had any questions they were answered quickly.
This is the second home and third mortgage we've funded with Aimee Hall through Veteran's United. We keep going back to her because we know we can expect professionalism, timliness, and follow-through. Expect another call in a few years when it's time for a new duty station!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
My team was very helpful thanks to all
Nothing else to add
I was surprised at the disorganization we encountered with Veterans United during this home buying process. Our first home purchase was pretty painless, but this one was consistently plagued with things not being completed in a timely manner.
Response from Veterans United
Hi Matthew,
I’m sorry to hear this homebuying experience didn’t live up to the positive experience you had with us the first time around. I can understand how frustrating it must have been to encounter repeated delays and feel like things weren’t being completed when you expected them to be.
I’d appreciate the opportunity to learn more about what happened and make sure your concerns are heard. Please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Spencer and his team made the home buying process quick and easy, all while getting me a great deal!
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Derek was always available and responsive! Top notch professionalism and very helpful along the entire process!
Very good experience. Julia Cobb was an incredible loan officer. This was our second time working with her and she was exceptional.
Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.
This is my second time using VU. The first experience was great. It was smooth, went like clockwork, and didn't require a lot of back-and-forth between me and VU. This second time was awful. At one point I wish I had chosen another lender. Stuff was wrong, required multiple times, things that should have been requested sooner were not. It was only at the 11th hour and on the day of closing that I got final approval. This was a very STRESSFUL process the 2nd time and really left a very SOUR taste in my mouth about the overall experience. Because It was my second time, I knew it could have all been handled better - but it wasn't. Would I recommend? Yes, but with reservations and caution!
Response from Veterans United
Hi Peter,
Thank you for sharing your honest feedback. I'm glad your first experience with Veterans United was such a positive one, but I'm sorry your second homebuying experience didn't live up to those expectations. I understand how frustrating and stressful it must have been to deal with repeated requests, last-minute approvals, and uncertainty leading up to closing.
We appreciate you giving us another opportunity to earn your business, and I'm sorry we fell short this time. Your feedback is important, and I'd appreciate the chance to learn more about your experience and see where we can improve.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
