Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
We started with another lender because of issues with builders proffered lenders and the issues with lenders completely ended. The builders agents tried to create drama but every time we got in touch with Kevin and Jared it was under control and they had the paper trail to support the fact the builder and his agents had manufactured or lied about something and tried ti blame it on our non preferred lender. We leaned on Kevin and Jared and they surpassed expectations.
If I said anything it would be that David is the best.I can't thank him enough for working with me.
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Easy to work with. Smooth process. A pleasure to work with!! I would definitely recommend Veterans United!!
James, Laura, and Ashley were a great team to work with! They were personable and responsive to all questions or concerns. They made the process seamless and as stressless as possible! I would highly recommend this team to anyone I know of looking to get home financing I can not thank you guys enough!
David is absolutely top tire for mortgage lenders. He is very knowledgeable, constant communication and works great with both buyers and agents.
Can’t say enough great things about Andy and his team….. but I think it speaks for itself to say this is my 4th home I’ve purchased in the last 7 years and I’ve worked with Andy for every one!
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Nick has always been there anytime I had questions no matter the time or day of the week. I couldn't ask for a better rep.
Veterans United was exceptionally professional and highly focused. Additionally went out of their way to educate our family on the nuances of buying a home in the National Capital Region. The team led by Mr. Tyler Dunn engaged our realtor and the title company and ensured we had all of our questions answered. Superb experience.
Ty has now been my loan officer for two home purchases, and both experiences have been smooth, consistent, and professional from start to finish. He is transparent, responsive, and does a great job keeping me informed throughout each step of the lending process.What I appreciate most is that Ty takes the time to explain things clearly, answer questions, and make sure I understand the numbers and the timing involved. He is also proactive and does everything he can to stay competitive with other lenders, which made me feel like he was genuinely working in my best interest.Buying a home can be stressful, especially when there are moving parts close to closing, but Ty helped keep the process organized and steady. I would absolutely recommend him to anyone looking for a knowledgeable, reliable, and trustworthy loan officer.
I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. It was by far the worst experience I've ever had on a professional level.
Response from Veterans United
Hey Vaneta,
Thank you for sharing this honest feedback. I’m glad to hear you’d still consider recommending Veterans United overall, but I’m really sorry to hear that your experience with the loan officers left such a negative impression. That’s not the level of professionalism or support we want you to walk away with.
Buying a home is a big moment, and the people guiding you through it should make the process feel clear, respectful, and well-managed. Hearing that this was one of your worst professional experiences is something I take seriously, and it’s not something we take lightly.
I’d really appreciate the opportunity to learn more about what happened so we can address your concerns and improve moving forward. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
My entire team was completely helpful.
Amy Carder is the best 3rd time I’ve worked with her. She’s incredibly responsive, makes everything easy and seamless. I will recommend her and her team to anyone I know. 10/10!!
