Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
I'd highly recommend Veterans United to anyone eligible. The team was incredibly helpful and eager to see me through the process.
Veterans United provided me with exceptional service from start to finish. Great rate, wonderful loan officers to help, and people that are truly looking to support you getting in to a new home. I cannot speak highly enough of the experience we had with Veterans United.
Ready to see for yourself?
Experience first-hand why 375,300 homeowners give us a perfect score!
Great experience and a flexible team!
William was the only bright spot about the process. Amber Jobs and the lady that did the underwriting are absolutely horrible and should no longer be employed. I almost walked away from the process after the second time talking with amber. William reached out and smoother things over.
Also, this is America why do i need to justify moving. The whole process this time as an already customer was tedious and unnecessary. Your underwriting made equifax call Veterans United to make sure I was current. It's your own damn company. Who does that.
I used to recommend you, never again.
Response from Veterans United
Hi Brian,
Thank you for taking the time to share your experience. I'm sorry the loan process was so frustrating, especially as a returning customer. I understand how disappointing it is when the process feels more difficult than expected.
I'm glad William was able to step in and help improve your experience, but I'm sorry we fell short in other areas. I also understand your concerns about the underwriting process and the communication you received along the way. Your feedback is important, and I'd appreciate the opportunity to learn more about what happened.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Kellen and Dene were responsive and helpful at every stage of the game. If I had a question they didn't have the answer to they had it back to me within a day.
Ready to see for yourself?
Experience first-hand why 375,300 homeowners give us a perfect score!
Everything went smooth, I was updated every step of the way. Couldn't be any better!
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
John Parker is a fantastic loan officer and advisor. This is the second home we have purchased with Veterans United and John and we continue to be impressed and grateful for the professionalism and personal touch. I highly recommend reaching out to John directly if you have any questions regarding home buying and leveraging your VA benefits. 10/10 experience!
My team at Veterans United "held my hand" through the intire process. I knew very little about this whole process being a first time hime owner. At times, i needed to take things slow and go over some steps at a slow pace so I didnt miss anything. Being a vet with ptsd, this began to get overwhelming, but my team took extra time, talked slowly and clearly to ensure I was fully aware of every detail. I strongly believe, if i had gone with another mortgage company, i would have backed away from this whole process Rob was morenthan understanding and did all he could to insure I didnt let myself down by backing out. All of my questions and concerns where answered until I was satisfied. Now im sitting in my own livingroom as I type this note. Bravo Veterans United. Thank you Rob, Kayla, David, Brayden and Jason. You all have made one of my dreams become literal reality. Xoxo Paul
