I have worked with VU for a while and through the whole process it was a very non-stressful event. They were knowledgeable, polite and professional. Had plenty of down to earth conversations that showed they were human and not the common loan vultures.Would definately endorse for fellow veterans.
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Process was smooth and took minimal effort from my wife and I to get things in order. The portal was very user friendly and we were able to receive and action documents in a timely manner.
I had a great team overall. Everyone was super helpful
I highly recommend working with Veterans United. When my longtime VA lender, whom I’d banked with for over a decade let me down, I reached out to Veterans United, and they immediately stepped up. Their team moved quickly, communicated clearly, and helped me close on my home in just one week. My loan officer and loan coordinator were always positive, responsive, and genuinely invested in helping me succeed.What really stood out was the personal touch. They even sent a thoughtful gift for my dog after closing. It showed just how much they care about their clients as people, not just transactions. I couldn’t have asked for a smoother or more supportive experience.
Nathan was absolutely on point and stayed ahead of any issues. I have purchased 5 homes in the past 12 years and this has been by far the best experience.
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
My loan officer and the entire team were professional, patient, and incredibly supportive every step of the way — always quick to answer questions and explain the details.They treated me with genuine respect and care, not just as a customer but as a veteran.
Everything was clearly explained, and if we weren’t sure, our phone calls were returned promptly. as a disabled veteran, I highly recommend Veterans United for your home loan needs.
If your looking for a great team that goes out of their way to help you buy a home I would very much recommend VA Home Loans. Karson Hill and his team are some of the most professional individuals I have ever had the pleasure of working with. They really make you feel comfortable and worry free because you'll know that they will be taking of you every step of the way. Thank you to Karson Hill and your team. You are the best!
Overall, a great experience working with the entire team throughout the home buying process.
The marketing and sales push when you start inquiring about the loan can be overwhelming. Remember they are a company who is trying to provide a service/product, just like everyone else. They know you will be looking at companies and will provide you everything they can, to demonstrate their ability to meet or exceed your needs.
Best experience I’ve had buying a home.
I appreciate the support from Veterans United but I feel that the bare minimum was done to assist me. The fees were too high and I was provided a lender credit that went from 1200 to 0 with no explanation, although I asked why at least 5 times. Again, there was no hassle, but I feel that I was over charged, considerably.
Response from Veterans United
Hi Candice,
Thank you for sharing your experience and for giving us the chance to be part of your homebuying journey. I’m really sorry to hear that you felt the support you received didn’t meet your expectations and that you didn’t get clear answers about your lender credit. That kind of uncertainty can be frustrating, especially when it comes to costs and fees.
Transparency is really important to us, and I appreciate you speaking up about where we could’ve communicated better. I’d like to make sure your concerns are fully reviewed so you can get clarity about how your final loan figures were determined. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and can take another look at your file with you.
Highly recommended, very nice and well trained team
I highly recommend working with Veterans United. They are a culmination of professionalism, effectiveness, and initiative driven professionals that have a desire to get veterans in homes as quickly as possible. Thorough, active, and engaging....you will not be disappointed. Ryan and Amelia were always available and bent over backward to make this home buying experience memorable. We made an offer and closed on our home in less than 25 days. Awesome job by everyone.
Veterans United made the homebuying process smooth and stress-free. Anytime a hurdle came up, Spencer and company didn’t say “we’ll see,” they said “we’ll figure it out,” and they always did. The whole team was helpful, responsive, and made us feel taken care of from start to finish. Couldn’t be more grateful—thank you all for making this happen!
