Nick has always been there anytime I had questions no matter the time or day of the week. I couldn't ask for a better rep.
Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU
Veterans United was exceptionally professional and highly focused. Additionally went out of their way to educate our family on the nuances of buying a home in the National Capital Region. The team led by Mr. Tyler Dunn engaged our realtor and the title company and ensured we had all of our questions answered. Superb experience.
Ty has now been my loan officer for two home purchases, and both experiences have been smooth, consistent, and professional from start to finish. He is transparent, responsive, and does a great job keeping me informed throughout each step of the lending process.What I appreciate most is that Ty takes the time to explain things clearly, answer questions, and make sure I understand the numbers and the timing involved. He is also proactive and does everything he can to stay competitive with other lenders, which made me feel like he was genuinely working in my best interest.Buying a home can be stressful, especially when there are moving parts close to closing, but Ty helped keep the process organized and steady. I would absolutely recommend him to anyone looking for a knowledgeable, reliable, and trustworthy loan officer.
I would say that I would probably recommend Veterans United as a whole but not specifically the loan officers that were over my loan. It was by far the worst experience I've ever had on a professional level.
Response from Veterans United
Hey Vaneta,
Thank you for sharing this honest feedback. I’m glad to hear you’d still consider recommending Veterans United overall, but I’m really sorry to hear that your experience with the loan officers left such a negative impression. That’s not the level of professionalism or support we want you to walk away with.
Buying a home is a big moment, and the people guiding you through it should make the process feel clear, respectful, and well-managed. Hearing that this was one of your worst professional experiences is something I take seriously, and it’s not something we take lightly.
I’d really appreciate the opportunity to learn more about what happened so we can address your concerns and improve moving forward. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
My entire team was completely helpful.
Amy Carder is the best 3rd time I’ve worked with her. She’s incredibly responsive, makes everything easy and seamless. I will recommend her and her team to anyone I know. 10/10!!
I had the best experience with my team. I am happy to be a part of the Veterans United Family!
Jason and his team were great! Would highly recommend!
Some of the nicest people I've met.
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From start to finish Scott gave us not only the information we needed to make an informed purchasing decision, he also gave us the time and space to make those decisions to meet our families needs. He was always punctual, detailed, and informative. Our family cannot thank him enough for getting us to the finish line and into our new home.
Aaron was the lender for both me and Father and we both had nothing but good things to say about me.
Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.
Shawnee Holsten and her team (Amber Job) where are joy to work with. They were respectful, courteous, very responsive and thoughtful! Not to mention that we could feel that they were very experienced with the whole process. We enjoyed working with them very much. We also enjoyed how easy it was to engage with the online platforms.
The whole team made the whole process very easy and stress free! Would highly recommend!
Donald and his team really helped with every step and assured me along the way!
