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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
2,306 reviews
750 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 2,306 Marine Corps service member reviews from Virginia

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5 out of 5 Stars

John Parker is a fantastic loan officer and advisor. This is the second home we have purchased with Veterans United and John and we continue to be impressed and grateful for the professionalism and personal touch. I highly recommend reaching out to John directly if you have any questions regarding home buying and leveraging your VA benefits. 10/10 experience!

headshot image of John Parker

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
headshot image of Kyle Gardner

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars

My team at Veterans United "held my hand" through the intire process. I knew very little about this whole process being a first time hime owner. At times, i needed to take things slow and go over some steps at a slow pace so I didnt miss anything. Being a vet with ptsd, this began to get overwhelming, but my team took extra time, talked slowly and clearly to ensure I was fully aware of every detail. I strongly believe, if i had gone with another mortgage company, i would have backed away from this whole process Rob was morenthan understanding and did all he could to insure I didnt let myself down by backing out. All of my questions and concerns where answered until I was satisfied. Now im sitting in my own livingroom as I type this note. Bravo Veterans United. Thank you Rob, Kayla, David, Brayden and Jason. You all have made one of my dreams become literal reality. Xoxo Paul

headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Photo submission from Gaberial H.

Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars

As a first-time homebuyer, I was honestly terrified going into this process. Buying a home felt overwhelming, and I had no idea how many questions, decisions, and emotions would come with it. Looking back now, I can say without hesitation that Veterans United made what could have been a stressful experience one of the most positive and rewarding experiences my family and I have ever had.From day one, Ashley was absolutely exceptional. She never once made me feel embarrassed for asking questions—even the ones I thought I should already know the answers to. She took the time to walk me through every option, every scenario, and every decision, carefully explaining not only the immediate impact but also the long-term effects on my family and our future. What stood out most was that she never pushed me toward a particular choice. Her focus was always on helping me understand my options so I could make the decision that was right for my situation. Her patience, professionalism, and genuine care gave me confidence during a process that initially felt intimidating.As we moved into underwriting, Derick stepped in and became the steady hand that helped guide us across the finish line. He kept us informed, provided frequent updates, and made sure we always knew where we stood. Even beyond Ashley and Derick, the entire Veterans United team was incredibly responsive. Whenever a question came up, someone was always available to provide a clear and timely answer.What makes Veterans United different is that they don't treat you like a loan number or another transaction. They treat you like a person. By the end of the process, I wasn't referring to them as "my lender" or "my loan team"—I was talking about Ashley and Derick by first name around the dinner table because they had become such a trusted part of this journey.Veterans United made homeownership possible for my family, and for that I will always be grateful. While every person's circumstances are different and no lender can guarantee the same outcome for everyone, I can confidently say that this team genuinely cares and will do everything they can to help you succeed. If you're looking for a lender that combines professionalism, expertise, communication, and genuine human care, I wholeheartedly recommend Veterans United. Thank you for helping make a dream come true for my family.

headshot image of Ashley Jarrett

Loan Officer: Ashley Jarrett

NMLS# 1878900

5 out of 5 Stars

Justin Miller, Tayla Breeden and Spencer Cole were phenomenal. They made the daunting home buying process smooth and easy.

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars

Justin, David and the whole the whole team were fabulous! Quick replies and on top of every detail from day one to the close! Thanks!

headshot image of Justin Griffith

Loan Officer: Justin Griffith

NMLS# 2506726

5 out of 5 Stars
headshot image of Tyler Dunn

Loan Officer: Tyler Dunn

NMLS# 1864169

5 out of 5 Stars

I couldn’t say enough about how awesome James and veterans United was to help my family and I buy a home. Everything went so much smoother than I thought possible and now we’re living in our own home that we love! Thank you so much for helping us!

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

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5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

4 out of 5 Stars
headshot image of Douglas Lippmann

Loan Officer: Douglas Lippmann

NMLS# 310771

4.5 out of 5 Stars
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
headshot image of Shawn Hall

Loan Officer: Shawn Hall

NMLS# 1810151

5 out of 5 Stars
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Photo submission from Whitney S.

I had the best experience with my team. I am happy to be a part of the Veterans United Family!

headshot image of Steve Kincheloe

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
headshot image of Tim Langdon

Loan Officer: Tim Langdon

NMLS# 610467

5 out of 5 Stars
headshot image of Mark Dischert

Loan Officer: Mark Dischert

NMLS# 375802

5 out of 5 Stars

We started with another lender because of issues with builders proffered lenders and the issues with lenders completely ended. The builders agents tried to create drama but every time we got in touch with Kevin and Jared it was under control and they had the paper trail to support the fact the builder and his agents had manufactured or lied about something and tried ti blame it on our non preferred lender. We leaned on Kevin and Jared and they surpassed expectations.

headshot image of Kevin Weatherspoon Jr

Loan Officer: Kevin Weatherspoon Jr

NMLS# 2709273

5 out of 5 Stars
headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

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Experience first-hand why 371,703 homeowners give us a perfect score!

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5 out of 5 Stars

If I said anything it would be that David is the best.I can't thank him enough for working with me.

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
headshot image of Zach Ward

Loan Officer: Zach Ward

NMLS# 1828991

5 out of 5 Stars
headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars

Easy to work with. Smooth process. A pleasure to work with!! I would definitely recommend Veterans United!!

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars

James, Laura, and Ashley were a great team to work with! They were personable and responsive to all questions or concerns. They made the process seamless and as stressless as possible! I would highly recommend this team to anyone I know of looking to get home financing I can not thank you guys enough!

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Photo submission from Alfred E.

Thank you to Veterans United and their team for helping us get into our new home. Special shout out to our loan officer, Zach Huckaby for the outstanding service he provided our family.

headshot image of Zach Huckabey

Loan Officer: Zach Huckabey

NMLS# 2026797

5 out of 5 Stars

David is absolutely top tire for mortgage lenders. He is very knowledgeable, constant communication and works great with both buyers and agents.

headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

5 out of 5 Stars

Can’t say enough great things about Andy and his team….. but I think it speaks for itself to say this is my 4th home I’ve purchased in the last 7 years and I’ve worked with Andy for every one!

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
headshot image of Vishal Patel

Loan Officer: Vishal Patel

NMLS# 1233368

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