If it wasn’t for the appraiser that put our closing about a month behind we were very grateful for the whole process. We got a great rate and our lenders were really easy to work with. We are extremely grateful for the opportunity to get into our beautiful new home.
Response from Veterans United
Bruce, We are very happy for you and yours on your new home purchase! There are some things that go beyond anyone's control that will change dates, and for that we are sorry. Thank you for taking the time to fill out our survey and letting us know how your experience was with Veterans United.
What more can I say about Veterans United, not an ounce of me regrets choosing them. When we first applied my credit was low and their light house department helped me get pre-approved, I never felt like they were always right there. After that Bronson and Windsor, our loan team, ensure the process never hit a hitch. The answered each call, text and email professionally and never made me feel ignorant. Their preferred real estate agent, William Davis, was one of the most friendliest agents we have ever met. He was truly on our team showing us every house we wanted to see, no matter the schedule. He helped us decide what really matter in a house and things to look out for, red flags in the houses. As he told us we needed to find a place that was home not a home that would "work", he felt like family during the whole process. In the end we found home, and stayed stress free because of each person in the process. Thank you for everything.
I liked what was offered. My only issue was, resubmitting the same paperwork over and over and waiting for the “Powers to be” to review it. Tommy was pretty good with us, pretty professional and always made sure we had what was needed, made sure you didn’t forget anything. I don’t think the Bosses might be as fast as we do, but ok.
Veterans United made our home buying experience as painless as possible! I have heard horror stories from people who have used other financial institutions and was expecting at least a little bit of push-back, but there was none! Thank you to everyone who helped my wife and I get into our first home!
Cam was the easiest and most enjoyable to work with. My entire buying process was almost effortless. He kept me up-to-date on everything I needed to do to ensure my closing to be done on time.
Jimmy and Ashley were great, as are the rest of their team members working alongside them. They were attentive, helpful, and prompt with their responses. I can think of no reason to not recommended them to anyone in need of a loan. Great work, thank you for making our first home buying experience painless and swift!
It was a great experience and I have to say that Jessica was very help and informative.
I would like to recommend Veterans United to family and friends. The Veterans United Home Loans is an example of an organization that truly helps a veteran like me. I cannot thank enough the Veterans United Home Loans for the time and effort that this organization has worked extremely for us this year of 2019. These are some of my reasons I appreciate the Veterans United Home Loans for excellent performance with a long weekend filled with good things. Thank you for your dedication to all of the veterans. We appreciate your value.Alberto Barba was our loan officer, who has helped me tremendously to get the house of our dreams. I want to thank Alberto very sincerely with all of his effort shown just to make sure me, my wife and son get the house that we want to live. For that, I am deeply grateful to Alberto. My wife and I also met Alberto's team namely: Subah Mohua, Loan Coordinator, Lindsay Sieben, Loan Specialist, and Abby Wetzel, Real Estate Agent. We are thanking our loan team so much because me and my wife have received the best Christmas presents and making our December of 2019 very memorable.
Additionally, I appreciate Alberto with his excellent professionalism and tremendous patience during the loan process. Alberto sets a benchmark for guiding us through the loan process. Alberto advocates us in providing resources that we need. Alberto has that unique knowledge, skills, and talent to help a veteran like me get the specific house that we want. Alberto has helped me and my wife and my son to achieve the American Dream. We are very thankful, for this is one of the privileges living the American Dream in the United States of America.
My family and I would always be thankful to Alberto and the loan team. It is our great pleasure to thank you for exceeding the strong analytical, financial and relationship management skills. Albert will do the best he can to get his clients to become very successful throughout the loan process.Thank you all so much. May God bless you, your community, and the United States of America!
So, I overheard a conversation of two veteran speaking to each other about getting VA Mortgage loans through "Veterans United," and I got in on the conversation about who this company was and how to get hooked up with more information about this company. Once I received it, needless to say I was pretty excited about looking up Veterans United to see if I might be a candidate for getting a home loan from this company. As a little bit of a back story, I tried with about 4 loan companies that said that they would work with me on getting a VA home, and all of these companies that I went through failed to even get me an approval for a loan. Needless to say at that point I was disappointed with myself more than anything because I really wanted to purchase a home for my wife but credit and life got in the way. So by the time I checked Veterans United out, I was already on edge wondering if this was the end of the road for me trying to get a loan. So I continue looking and listening online at "Military.com's website, and I decided that I would start the the process of reading the reviews of a multitude of Veteran's who received home loans through this company. That same day I applied for a home loan, and within a day or so I received a call from Tandy Lourd that I was approved to start the home loan process!! I get a call and email the next day from Rob Parham who turns out to be my loan process advisor (by the way, Rob is an excellent loan manager.) The next thing I know I'm going through the process of getting all important personal information together and sending them off to Rob As fast as I can getting instructions off their website for the loan process giving them everything they needed and wanted from me. Before I knew it, I was introduced to Justin Benge Robs supervisor in the next stage of the loan process, and Justin kicked everything into high gear, but with smoothness and precision, and next thing I know we're in the underwriting stages! By this time I'm really nervous, I found a home for my wife, we're wizing through paperwork, inspections and more paperwork! Before I knew it... Closing Day had arrived!! My wife and I signed our contract this past Monday, and we're now home owners!! It feels wonderful to have something to call your own. I also can't leave out how wonderful it was to work with the Veterans United Team! Thanks to all of the Veterans United team, known or unknown for the excellent work and manpower that it took behind the scenes to get my wife and I to the day of closing on our new home!!
Very informative and intuitive web page that kept me in the loop as far as where my loan progress was. The bill pay also is very nice and easy.
Poor communication, failed timing despite months of advanced planning and knowledge, didn’t seem to care, we felt completely forgotten about and at the bottom of Veteran’s United priority list, we wasted money on a uhaul and movers due to not moving on the date we were given. WE had to call escrow and title companies for information VU failed to give us. Will never go through VU in the future.
Response from Veterans United
Thank you for sharing this information Kolton. It sounds like we definitely have some areas in which we could have done a better job. Our Client Advocate team would like to hear more about your home purchase experience if you would like to share. We want to provide high quality customer service for all our Veterans and will continue to make this a priority going forward.
If you are a veteran, it’s a no-brainer to use Veterans United for your loan. They specialize in VA Loans and try and get you the best loan.
Our third time using Veterans United. We will always use Veterans United because we can always trust them to handle our home loan! They always find us the best rates and we will continue to use veterans United!
Veterans United is an outstanding company. Our loan officers were efficient, knowledgeable and helped us meet our goals!! Would definitely recommend them to everyone!!
I love Veterans United for their fair and honest help to put me in great home quickly and easily. I highly recommend my loan specialist Ella Owens she is the best of the best.