Working with Taylor Clark and Jackie Cox was a real pleasure. We had some major hiccups with selling our home in Massachusetts but this team went over and beyond to make our purchase here in Alabama a good experience.
My experience with VU has been nothing short of phenomenal. Anytime I called the customer service line the customer service agents were always polite. It's an awesome feeling knowing you'll be a homeowner and the people that assisted you wanted nothing but the best for you.
Taylor and Jacklyn was a God send. Truly a blessing to me and my family. Never steered us wrong and always told us exactly what we needed.
A + Overall.
Very friendly and knowledgeable. Answered all of my questions and went the extra mile to ensure the process was smooth!!!
I have purchased 2 home and they made it easy
Yvonne Clark was excellent in getting me where I needed to be w/my credit. Eric Wessel explained even what my qustions were mundane and Maggie Elliot helped us get all documentation together
Nice working with you folks again!
I was never aware of the entire loan application process and only discovered at the time which documents and procedures were necessary. With that lack of awareness of ALL steps in the process, I was often surprised to find out that, despite completing a requirement in the morning leading me to believe that no immediate action was required from me, I would have new requirements appear in the afternoon. Additionally, there was rarely a clear explanation for why each step was required. Sometimes it was obvious but others, not so much.
I am so greatful that you guys are not just a company that looks at scores and recognizes situations. You view people like people and not a number or computer. I will be comming back to you guys for a second home. Mike Mange and his teammates was super. Mike sets the example for Veteransunited.
It was a lengthy process and somewhat frustrating. The repeatedly request for information and documents became very frustrating. Zach was great with reassuring me that things would work out and they did!