Great Customer service and expertise!
Every part of this process was fantastic. The sellers even remarked that this was, by far, the easiest real estate transaction they have ever been involved in! From the Credit Counselors (Big thank you to Aron Cowsert!), to the Loan Officers, everyone was friendly, helpful, professional, and outstanding!
Our original experience with VU was exceptional. We felt the refinance started out the same way, but kind of fell off. We were originally told our loan would close in 10 days, we finally closed with only days to spare.
Communication during the refinance was not as dynamic as before. We just felt "forgtte" once the process began, maybe we just fell through the cracks.
Response from Veterans United
Hi Donald,
Thank you for sharing this. I’m really glad your first experience with us felt strong, and I’m sorry the refinance didn’t feel the same. When you’re told things should move quickly and then the timeline stretches with quieter communication, it’s easy to feel like you slipped through the cracks. I can understand why that left you disappointed, especially after trusting us before.
I’d really like my folks to have the chance to look into what happened and make sure your feedback is fully reviewed. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. My team is in the office from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to talk more about it.
Veterans United is the best. From the first day to the last everyone was helpful and truly felt like they were there to assist us in finding our forever home. Bravo Zulu Veterans United!
Jon Ouk was extremely matter of fact, which is how I like it. He explained to me exactly what I could afford and what I needed to know to get the house I wanted. He helped me through the entire process, no bull, just straight facts, and the entire thing was done with precision. Jon is the money, and Bryan was everything else. Bryan Kay was the exceptional at answering questions and helping me through the other part of the process. Anytime I had to sign something or if something came up that I didn’t understand, Bryan answered my questions without fail! With these two as a team, I knew that I was in great hands!
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You are as a good man
Veterans United took care of me like I was their only client and I really appreciate them. They did an excellent job on my loan and all my paperwork was in order in a timely manner. Thank you so much.!!!!!
The team made the whole process really easy and reassuring. They were all incredibly positive and supportive and knew exactly how to reduce the stress.
Veterans united is an amazing team of people who's goal is to get the veteran into a home, and helps you along the way in anything that may come up. The team is has a goal in mind, and do everything in thier power to see that goal met. I would and will recommend Veterans United to any Veteran who is looking to buy a home with thier earned VA homeloan benefit. Thank you team
Thank you for holding my hand through the process.
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We had an amazing experience. Definitely recommend!!!!
After my positive experience I wouldn’t recommend anyone else. 👍
As first time home-buyers we absolutely loved your service from top to bottom. You made us feel comfortable every step of the way and took the time to answer all of our questions. We will be keeping in touch! It feels good to have someone with your experience and knowledge on our side.
My wife and I are very please with the services we received from Veterans United, especially Mr. Clint Hamilton who have been very patient, very helpful in every way possible, He never missed to return my phone calls, text messages and he kept me updated on things that i needed to know in regards to my loan. I am very happy to have met Mr. Clint Hamilton and I definitely encourage anyone who is planning to get a home loan, to use Veterans United for their home loan services. To you sir (Mr. Clint Hamilton), I can't thank you enough and all your staff for your patience and true concern for us. Thank you Sir and God bless!
