Communication was on point with everything. Very informative on questions asked.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Our loan agent Tanner Baldwin promised us a great rate of 5.75% at the beginning of our loan application. We were comparing loans with 3 other companies but Tanner Baldwin with Veterans United said he could beat the interest rate and closing costs. We gave $10,000 as a good faith deposit. Initial loan estimates indicated we would receive approximately $5800 back from our deposit with a 5.75% loan rate. It seems like fees would change daily and at one point we saw our loan estimate indicating that we were receiving $119 back from our $10,000 deposit. My wife and I were frustrated and confused on how the fees could change so drastically. Tanner didn't seem to know how to explain this and most of the time we would only receive an automated email and not even a phone call to inform us of these new fees.
I finally asked to speak to a Manager . I spoke to Vishal Patel, and he was able to answer most of my questions and seemed more knowledgeable about the transaction. We also worked with Walter Burks and he was great at his job and very informative. If it weren't for Vishal and Walter this loan would not have happened and we were ready to cancel everything. In the end we paid a higher rate than we expected but received most of our $10,000 deposit. Overall this experience was stressful and confusing at times.
Response from Veterans United
Hi Rodolfo,
Thank you for taking the time to share this detailed feedback. I’m really sorry for how confusing and stressful this experience felt, especially when it came to the changes in your rate, fees, and how your deposit was reflected. I can understand how concerning it would be to see those numbers shift without clear, consistent explanations.
You should always feel confident in what to expect throughout the process, and it’s disappointing to hear that communication didn’t provide the clarity you needed. That’s especially true when important financial details are changing, and it sounds like we fell short in making sure everything was fully explained along the way.
I do appreciate you recognizing Vishal and Walter for the support they provided. At the same time, your experience should have been consistent from start to finish, and I’m sorry that wasn’t the case here.
I’d really like the opportunity to look more closely at your loan and better understand what caused these changes and communication gaps. If you’re open to it, please reach out so I can help. You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
They made the process seamless and guided me every step of the way. Everything was efficient.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Tiffany and Molly were incredible throughout the whole exp. They made it as stress free as possible while also offering guidance whenever needed. I’m very happy with my decision to use VU and will definitely be using them again in the future
Steve was fantastic to work with throughout our refinance process. He originally helped guide us through the process when we were planning to purchase our home, but due to lender issues outside of his control we had to postpone and come back about six months later. When we finally returned to refinance, Steve picked right back up.What really stood out to me was how available he made himself. Even when he was on vacation or away from the office, something I absolutely would not expect, he still took the time to answer questions and resolve issues. That level of commitment and responsiveness is beyond excellence.As anyone who has gone through a home loan or refinance knows, things don’t always go exactly according to plan. Regardless of what came up or whose responsibility it was, Steve consistently stepped in to help resolve issues and took the necessary steps to keep the process on track and moving forward.I couldn’t recommend Steve more highly. If you’re looking for someone who is knowledgeable, responsive, and genuinely committed to helping veterans, Steve is the person you want on your side.
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Words are not enough to say how much I’m grateful for everything that Paul did for me. He’s more than great, friendly, very professional and has great work ethic. Thank you very much Paul for all your time and effort and for giving me another chance with this mortgage. It means a lot to me, and I’m very grateful. Thank you sir.
I absolutely loved my team from Zane in my initial call and Adam in the closing process.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
From day 1 to now having our first house everyone i had was very helpful, and answered all my questions. Im definitely someone who worries alot but my team i had kept me calm and reassured everything. Also they made sure everyone was on the same page and went above and beyond to help me with any and everything. I am very grateful .
Great experience!
I had such a great experience with Veterans United! It was our first home and Will an his team made every step so easy and answered all of our questions. From working with Tandi on our credit, and Will and Jessica on our loan I felt like I had such a strong team helping me I couldn’t have done this without them!
Jeremy and Nicole were truly exceptional in their assistance throughout the process.
