Yoel, Danielle and there team did an amazing job helping me thru the purchase of our family home. They were thorough, precise and fabulous in their customer service. Lot of people say they had a stressful experience when purchasing there home but Yoel and his team made it easy and fun. Love the service and will 100% other families looking to purchase a home. Thank Yoel and team for making it happen.
Everyone on the team made it super easy to understand and get set up so we could move into this home on time, miles was especially helpful and easy to access at all times during this process and me and my wife really do appreciate him!
Very nice and helpful made go smoothly
Without a doubt, Veterans United is a class organization, at least from my vantage point as a return customer. As a veteran, there is no better team to turn to when you need to get a mortgage and purchase a home. They are guides who walk you through each step, and always have substantive answers to your questions or issues.I couldn't be happier. In fact, when I first reached out to the real estate agent about the property I wanted to buy, the agent thought the VA would not authorize a loan for it. It only took a call to Brian, who explained her fears were false, and we were on the way. It was a once-in-a-lifetime opportunity that I was able to realize thanks to my Veterans United family of Brian, Chris, Heather and Daniel. I will forever be a VU evangelist to all those eligible. Though I know this isn't easy, you make it so. I appreciate that. Yes, you are a great team and family. Mark D. Faram
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Great experience the team was very helpful and involved. thanks Charles And Nicole you made this easy and fast experience
The team was very professional. They answered any questions that I had. The process was so seamless. I have never closed on a home in 22 days and this is my fourth home. I have recommended Veterans United to aa couple of dear friends. I am sure they will feel the sane way once the process is over.
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They’re fantastic
I was treated very well by the people that I worked with to secure my loan. If I had any questions during the process I could reach out and have all my questions answered. I feel I was treated as a person not just as a client.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Dan Perry is excellent at what he does! He is professional, keeps us informed and answers questions quickly. Thank you Dan and Veterans United for making this refinance smooth and easy!!
Thank you guys so much for everything
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I have had many financial transactions like this over my many years. Matt and his team and Veterans United have been the easiest to work with, the process easy to navigate and the communications were outstanding.Thanks, Matt. I'd recommend you and Veterans United to anyone!!
Overall, my experience with Veterans United was outstanding from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making the refinancing process smooth and stress-free. They communicated clearly at every step, responded quickly to any questions, and made sure I fully understood all aspects of the process.What stood out most was their dedication and personalized support—they truly went above and beyond to ensure everything stayed on track and closed on time. I always felt supported and confident knowing I had such a reliable team working on my behalf.I would highly recommend Veterans United to anyone looking for a seamless and positive home loan experience. Their expertise, responsiveness, and customer care are second to none.
Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.
Response from Veterans United
Hi Veronica,
Thank you for sharing your experience, and I’m glad we were able to help you and your husband secure your loan. That said, I’m really sorry for the added stress surrounding the POA requirements, especially so close to closing.
Given your husband’s deployment and the planning you had in place from the beginning, I can understand how frustrating it must have been to learn about the Alive and Well requirement at the last minute. Situations like yours require clear, proactive communication, and it’s disappointing that this wasn’t brought up earlier in the process. I can only imagine how stressful that final week must have felt trying to coordinate under those circumstances.
Your feedback is incredibly important, especially when it comes to supporting active duty service members navigating unique challenges like deployment. I’d really like the opportunity to learn more about your experience and ensure your concerns are fully heard.
If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
