I have had many financial transactions like this over my many years. Matt and his team and Veterans United have been the easiest to work with, the process easy to navigate and the communications were outstanding.Thanks, Matt. I'd recommend you and Veterans United to anyone!!
Overall, my experience with Veterans United was outstanding from start to finish. The entire team was professional, knowledgeable, and genuinely committed to making the refinancing process smooth and stress-free. They communicated clearly at every step, responded quickly to any questions, and made sure I fully understood all aspects of the process.What stood out most was their dedication and personalized support—they truly went above and beyond to ensure everything stayed on track and closed on time. I always felt supported and confident knowing I had such a reliable team working on my behalf.I would highly recommend Veterans United to anyone looking for a seamless and positive home loan experience. Their expertise, responsiveness, and customer care are second to none.
Overall, they got us our loan! My husband and I had some frustration with their POA requirements. We were planning to use a POA from the beginning, since my husband is at sea on deployment (we are both active duty). Since I was using my VA loan and taking care of all of the interfacing with this company, I did not think there would be an issue. It was not less than a week before closing our concierge informed us about the Alive and Well requirement due the day of signing. It is a very inflexible policy that requires a phone call or email from the party being signed for as the POA. Luckily, my husband was able to get an email off the ship. As a submariner, it would have been nearly impossible to do the same. I was disappointed this policy was not communicated earlier, leading to unneeded stress during the final week of escrow. Though everything else was smooth, I would not recommend this company if you are intending to use a POA while one party is deployed.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Great service, as a new home buyer they really helped me through the process. They answered so many of my questions and were very responsive.
Ready to see for yourself?
Experience first-hand why 365,927 homeowners give us a perfect score!
Working with Billy throughout our home buying process was an incredible experience. From the very beginning, he was professional, responsive, and extremely knowledgeable. He took the time to walk us through every step, making sure we fully understood our options and felt confident in our decisions.What really stood out was how communicative and reliable he was. No matter how many questions we had, Billy always got back to us quickly and made sure we felt supported the entire time. He kept everything moving smoothly and helped take a lot of the stress out of the process.Billy’s attention to detail and dedication to getting us the best possible outcome did not go unnoticed. We truly felt like he had our best interests in mind every step of the way.We’re so grateful for his help in getting us into our new home and would highly recommend Billy to anyone looking for a trustworthy and hardworking lender!
U could do better on offering the lowest interest rate for our veterans
I would most definitely recommend VU...the staff was superb and if I had any questions they got back to me right away...Taylor was very friendly and professional. The UV app was very user friendly and the concierge service was the icing on the cake!
Nick Intrieri is AMAZING, and so was everyone else on his team and by his side. He helped us secure our first home, and potential forever home; in an extremely challenging Central Coast of California market that is highly desired for retirees with little to no new housing being developed. Cannot say enough, I can say this though. Our agent (Brooke Sutton) was so impressed with Nick she has highly recommended that my best friend from the Nuclear Navy uses him as they are looking to buy very soon near us; I linked them up today.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
Jeremy is an A+ when it comes to customer service. He answers all questions and inquiries in a timely and expeditious manner at his first opportunity. I can never ask for a better loan officer.
Communication was on point with everything. Very informative on questions asked.
Ready to see for yourself?
Experience first-hand why 365,927 homeowners give us a perfect score!
Absolutely exceptional service! This was my first home buying experience and it couldn't have gone any smoother thanks to Melanie and Dustin and everyone at Veteran's United. I would definitely recommend this to any of my service member friends! Thank you all for everything you did, I will forever be grateful!!!
Our loan agent Tanner Baldwin promised us a great rate of 5.75% at the beginning of our loan application. We were comparing loans with 3 other companies but Tanner Baldwin with Veterans United said he could beat the interest rate and closing costs. We gave $10,000 as a good faith deposit. Initial loan estimates indicated we would receive approximately $5800 back from our deposit with a 5.75% loan rate. It seems like fees would change daily and at one point we saw our loan estimate indicating that we were receiving $119 back from our $10,000 deposit. My wife and I were frustrated and confused on how the fees could change so drastically. Tanner didn't seem to know how to explain this and most of the time we would only receive an automated email and not even a phone call to inform us of these new fees.
I finally asked to speak to a Manager . I spoke to Vishal Patel, and he was able to answer most of my questions and seemed more knowledgeable about the transaction. We also worked with Walter Burks and he was great at his job and very informative. If it weren't for Vishal and Walter this loan would not have happened and we were ready to cancel everything. In the end we paid a higher rate than we expected but received most of our $10,000 deposit. Overall this experience was stressful and confusing at times.
Response from Veterans United
Hi Rodolfo,
Thank you for taking the time to share this detailed feedback. I’m really sorry for how confusing and stressful this experience felt, especially when it came to the changes in your rate, fees, and how your deposit was reflected. I can understand how concerning it would be to see those numbers shift without clear, consistent explanations.
You should always feel confident in what to expect throughout the process, and it’s disappointing to hear that communication didn’t provide the clarity you needed. That’s especially true when important financial details are changing, and it sounds like we fell short in making sure everything was fully explained along the way.
I do appreciate you recognizing Vishal and Walter for the support they provided. At the same time, your experience should have been consistent from start to finish, and I’m sorry that wasn’t the case here.
I’d really like the opportunity to look more closely at your loan and better understand what caused these changes and communication gaps. If you’re open to it, please reach out so I can help. You can contact me or my team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
They made the process seamless and guided me every step of the way. Everything was efficient.
