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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

427,776

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
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Showing all 786 Navy service member home purchase loan reviews from Colorado

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4.5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend

The entire team at Veterans United was absolutely amazing! They made us feel so comfortable and confident throughout the entire process from start to finish. Having purchased a home prior on our own, it was such a huge and wonderful difference having this great team on our side looking out for us. Thank you for helping us find our beautiful new home!
- The Bruce Family

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend
headshot image of Haley Moore

Loan Officer: Haley Moore

NMLS# 2447892

5 out of 5 Stars
Would Recommend
headshot image of Brent Schultz

Loan Officer: Brent Schultz

NMLS# 868587

0.5 out of 5 Stars

A six hour close that led to exhaustion and extreme confusion while signing closing papers is not alright. You don't take an elderly disabled veteran and make him and his wife sign papers for 6 hours while the caregiver and dogs are in a hot car on a one hundred degree day. Since Veterans United kept messing up the paperwork they weren't even allowed food during this time. By the time they signed the confusing paperwork that VU kept messing up, they were hungry confused and very fatigued, which is highly illegal on Veteran United's part. They didn't even receive copies of the paperwork for 48 hours after the transaction. I (the caregiver) called the supervisor the next day after the whole mess, and he did not even offer to fix anything. Horrible mess. I would not recommend this company to anyone.

Response from Veterans United

Hi Morris and family,

I’m so sorry to hear what happened on closing day. A six-hour signing in extreme heat, especially for an elderly disabled Veteran and their spouse, is not okay—and I can’t imagine how upsetting and exhausting that must have been for everyone involved, including you as their caregiver.

We absolutely want to understand how this unfolded and where we failed to step up. Your feedback raises some serious concerns, and I’d like for my client advocate team to have the opportunity to talk with you directly so we can look into this and bring it to the attention of the right teams here. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday, but we’ll follow up as soon as we can if you contact us outside those hours.

This experience should have been handled with care and respect, and I’m genuinely sorry that didn’t happen.

4.5 out of 5 Stars
Would Recommend
Photo submission from Sage W.

VA Home Loan Made Easy!

headshot image of Shawn Shackelford

Loan Officer: Shawn Shackelford

NMLS# 1481753

5 out of 5 Stars
Would Recommend

Martin was excellent and the whole process was worry free because of his attention to detail and timely responses.

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend

My team was exceptional. This is the second time I've worked with VU and I will be back.

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

3.5 out of 5 Stars

I wasn't pleased with all the delays at t he end which put the loan at risk and everything wasn't happy

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend
headshot image of TaTianna Thomas

Loan Officer: TaTianna Thomas

NMLS# 2111142

4 out of 5 Stars
Would Recommend
headshot image of Chris Rohr

Loan Officer: Chris Rohr

NMLS# 215602

5 out of 5 Stars
Would Recommend
headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
Would Recommend

Everyone did such a fantastic job! I couldn't have done it without everyone! The long hours and all of the tasks were completely worth it. I wouldn't have changed a single thing about my home buying experience with the team that I had! Thank you so much!

headshot image of Martin Schneider

Loan Officer: Martin Schneider

NMLS# 1991033

5 out of 5 Stars
Would Recommend

Great experience and we was well taken care of.
We had no hiccups . Fast and easy!

headshot image of Brad Tweedy

Loan Officer: Brad Tweedy

NMLS# 1812017

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
Photo submission from William M.

Hey Veterans, If you're looking for your first home or your next home, I highly advise to go with Veterans United for their expertise, diligence and professionalism. Thanks to my teams hard work and attentiveness, my family and I are now pleasantly living in our first home! Thank you Veterans United, we couldn't be happier!

headshot image of Steve Hopper

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

3.5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Molly Richardson

Loan Officer: Molly Richardson

NMLS# 1694808

5 out of 5 Stars
Would Recommend
headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

The entire team at Veterans United was very easy to work with and they were extremely helpful in navigating my loan documents and my to-do list and items needed to close. Thank you to Matt and everyone on the team!

headshot image of Matthew Gandlmayr

Loan Officer: Matthew Gandlmayr

NMLS# 2486642

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5 out of 5 Stars
Would Recommend
headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend
headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

5 out of 5 Stars
Would Recommend
headshot image of Logan Smith

Loan Officer: Logan Smith

NMLS# 2154219

5 out of 5 Stars
Would Recommend
Jordan Pumphrey-Robertson

Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!

headshot image of Devin McCall

Loan Officer: Devin McCall

NMLS# 1161640

5 out of 5 Stars
Would Recommend

very pleased with chase n his crew

headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend
headshot image of Andrew Beckett

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend
headshot image of Mark Sexton

Loan Officer: Mark Sexton

NMLS# 1092870

More Reviews

See all 427,776 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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