The entire team was incredibly proactive, communicative and kept me on track with the app checklist which was essential for me. A+ plus compared to previous mortgage with USAA.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Veterans United made buying my house very easy. The step by step process was smooth and easy to follow. The best part was we ended up closing earlier than predicted. I would definitely recommend using Veterans United for all vets and enlisted.
We have never encountered a more organized, professional, and effective Team while buying a home… it was a very pleasant experience working with these Veterans United professionals! Thank you Kevin Ohlendorf, Katie Tinker, Emily Thomeczek, and Mark Julian, for such an amazing experience with purchasing a home!
No words could describe how professional and dedicated this team is. Specially Amy being on top of my case during this whole process.
Phil and Beth were amazing for the paperwork and getting everything together. A little hiccup at the end, but we were able to get it across the line almost exactly on the time we had. They answered all of my questions and if they weren’t able to, they had it to me within an hour. Was very grateful to have them as my team.
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Thanks to team in helping me to make my new home a reality. You always kept me informed and current with the things to do list. Though they were a lot, they were very necessary in making my new home a reality. Thanks team and should I decide to purchase a new home in the future, It will a pleasure to work with you.
Working with the Veterans United team was fantastic. Every individual was prompt, well spoken, and extremely helpful through our entire new home buying process! If I could tip them I would! I’d recommend Veterans United to any new home buyer! Every experience was next level!
My wife and myself thoroughly enjoyed our home buying experience with Veterans United. It has been nothing short of amazing! The entire team made buying our first home so easy and stress-free! Everyone was extremely knowledgeable and had phenomenal communication throughout the process.
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Kenny Scheer is a very caring and thoughtful person. He listens to my thoughts and concerns and works hard to get answers and results. I was close to going with another lender on our IRRRL but after sharing what that company was going to refi us at, Kenny asked for a chance to match or exceed their deal. Kenny worked hard and got us a better refi deal. We will forever be grateful to him. He deserves to be recognized for his hard work.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Love the team!
I was helped all the way. They were very kind and helpful. I trust them all the way.
