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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
8,242 reviews
910 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 8,242 Navy service member reviews from Florida

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5 out of 5 Stars

Matt, Becca and Miles were helped us with our VA loan numerous times. They help us get everything in order, and letting us know what we needed to do to get the process moving. They took us thru from start to finish, they were there whenever I called with questions or call me back quickly.

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

4.5 out of 5 Stars

This company is the greatest!!

5 out of 5 Stars

Our experience with the team at Veterans United was great. They made the process seem so easy and they explained everything so that we understood completely what needed to be done to complete the process. Special thanks to Steve, Brendan, Alexis and the concierge Nicky for their constant communication to ensure that we were on top of things and for answering any questions that we may have had. Thank you all and we will be recommending your company to any friend or relative that may need your services.
Thanks to you all,
Sam & Janet

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars

They are always there for you no matter the time. And if you have a problem or don't understand something just contact Brett and he will go out of his way to answer you or he will find the answer but he usually knows. I trust them totally

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
Photo submission from Lisa J.

Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!

headshot image of Carl Thomas

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
headshot image of Donnie Henderson

Loan Officer: Donnie Henderson

NMLS# 2312978

4.5 out of 5 Stars

Pretty easy to work with.

headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars

Honestly, I typically am not a review writer person, however I felt it necessary to take the time to express my appreciation and respect for Rich and his dedicated work to provide support for Veterans like me. Richard is very knowledgeable, thorough,and has a positive disposition that inspires faith and trust.In summary, my family and I are grateful for Rich's exceptional customer service and genuine care.Thank you Rich, Abigail, and the Veterans United processing Team for making it happen,and we strongly recommend to contact them for mortgage and/or any financial related services.Sincerely,
Josh K.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars

Buying my very first home, I was a bit worried of hidden costs, a tedious process and fine print. However, Zach and his team were absolutely amazing. The entire process from start to finish was smooth, stress-free and easy going. Honestly, didn't even feel like I was buying something as big as a home... Zach made it feel like just another day. With constant communication, an easy to use website that outlined everything that was needed from me, and a group text message that connected Zach's entire team with me (my favorite part) made getting quick responses, no matter what question I had or what time I asked, easy. The text messages were truly the best since I tend to over think and worry, so having such a transparent group answer everything on the spot eliminated all my concerns. Everything I was told by Zach in the beginning, the information, costs and what to expect was exactly what I got at the end when I signed everything.Would absolutely recommend Veterans United to any of my friends looking to buy their first home.

headshot image of Zach Kieffer

Loan Officer: Zach Kieffer

NMLS# 1025330

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5 out of 5 Stars
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars

Emmy is efficient, thorough and warm. She communicated with me as if we were friends, with incredible respect and patience. I hope to have opportunity to work with Emmy again

headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

5 out of 5 Stars
headshot image of Janeanne Stephens

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars

Tyler and his team were on point 100%.
Easy to work with, total transparency.
This will be our 3rd time using VU and all 3 times we haven't had a single complaint or worry.
We hop We never have to use them again but it the occasion arises, VU will be our first call. Thank you so much for the effort and support of your team.

headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars

Nick Holman and his team did an amazing job. Was available day and night. Answered all questions with professionalism and tenacity. Was able to make buying my first home very simple and easy and allowed me to get the best bang for my buck. Would recommend the team to anyone whether it be a first time home buyer or a multiple property owner. Very appreciative for all their hard work.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Photo submission from Jeffry B.
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

5 out of 5 Stars
headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars

Dear John Lyman, Becky Tiek-Shrum, Victoria Wheat - with Veterans United Home Loans
My Team
I cannot thank you enough for helping me find a home. After being homeless, this isn't just a house; it’s a new beginning. Your patience, compassion, and tireless effort restored my faith, and I am forever grateful for your support in my time of need.
You all have changed my life, for me and my FAMILY.
When I was in despair my team gave me their confidence and commitment for the day I would unlock the door to my home!! Their professionalism and dedication did not stop and for this I shed tears of JOY!
Very Humble Thank You
Pam

headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars

Everyone on our team, Sarah, Nina, Nate, and Jesse are all wonderful at their job and they made our first time buying a home a very smooth journey. I would do it all over again with them! We love Veterans United and recommend them to everyone!

headshot image of Nina Chapin

Loan Officer: Nina Chapin

NMLS# 2303736

5 out of 5 Stars

Both Laura and Rachael were great. Took care of all my concerns when they came up. No issues.

headshot image of Lauren Smith

Loan Officer: Lauren Smith

NMLS# 2167073

5 out of 5 Stars

Everything went well, quick and easiest closing we have ever had.

headshot image of Cody Smith

Loan Officer: Cody Smith

NMLS# 1074565

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4.5 out of 5 Stars
headshot image of Ashley Stratman

Loan Officer: Ashley Stratman

NMLS# 1175292

5 out of 5 Stars

Amy and her team did an outstanding job taking care of me and my mortgage. This was my first time buying a home. The team quickly handled any road bumps that came up throughout the process and assured me that they were doing everything they could to take care of me. We were able to close in time even with issues that came up on my end. I apprecaite their hard work and will definitely recommend them in the future!

headshot image of Amy Carder

Loan Officer: Amy Carder

NMLS# 1925297

5 out of 5 Stars
headshot image of Shelby Edwards

Loan Officer: Shelby Edwards

NMLS# 2251000

5 out of 5 Stars

Great services and smooth transaction on using VA loans

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
Photo submission from Rupert P.

Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!

headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars

Very helpful every step of the way. I appreciate the attention to every detail.

headshot image of Dorian Henderson

Loan Officer: Dorian Henderson

NMLS# 1660957

5 out of 5 Stars
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars

Very smooth sailing with Kapil and Eli!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars

Bret and his team are good to go. They know their jobs and make it stress free. Was a pleasure working with this team. You guys rock.

headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

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