EVERYONE works extremely hard to make sure you understand each step in the process and that you end up with your dream property.
ALWAYS available to answer your questions, even the "dumb" ones.
From the minute I called asking about them, until I closed, they were there: phone, text, email.
Their "assigned" broker was/is a dream to work with. She spent countless hours researching not only properties, but contractors (closing repair items.)
From one vet to another, you cannot go wrong with Vets United
Awesome group of people, could ask them anything about the process and reply in a timely manner.
I wouldn't have my house if it wasn't for the special care and help I got from Veterans United
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
Matt,Donna and Briana are all excellent representatives for Veterans United.
Always courteous, always prompt, always willing to answer any questions through out the process.
The whole team was outstanding from beginning to end
So easy to work with!!
The entire team was incredibly proactive, communicative and kept me on track with the app checklist which was essential for me. A+ plus compared to previous mortgage with USAA.
Veterans United made buying my house very easy. The step by step process was smooth and easy to follow. The best part was we ended up closing earlier than predicted. I would definitely recommend using Veterans United for all vets and enlisted.
We have never encountered a more organized, professional, and effective Team while buying a home… it was a very pleasant experience working with these Veterans United professionals! Thank you Kevin Ohlendorf, Katie Tinker, Emily Thomeczek, and Mark Julian, for such an amazing experience with purchasing a home!
Phil and Beth were amazing for the paperwork and getting everything together. A little hiccup at the end, but we were able to get it across the line almost exactly on the time we had. They answered all of my questions and if they weren’t able to, they had it to me within an hour. Was very grateful to have them as my team.
At first, everything started off great. Communication was smooth, and the process seemed to be going well. Then things went downhill when I was repeatedly asked for documentation I don’t have — specifically a DD-214 — even after I explained several times that I’m still serving in the Navy and that form doesn’t apply to my situation. Instead of understanding or verifying policy, they kept asking for it again.Later, when it came time to close, the loan team failed to clearly communicate what was needed. For example, they suddenly requested my trading account information but never specified what documents they wanted or how to send them. It wasn’t even listed in my to-do items. Because of this confusion, I missed closing.I’ll admit I lost my temper — I yelled, and I regret some of what I said — but their complete lack of understanding of military procedures and poor communication made an already stressful situation worse. Cutting off all communication afterward was unprofessional. Ironically, if they had simply done their job correctly from the start, the entire issue could have been avoided.
Response from Veterans United
Hey Gregory,
I really appreciate you taking the time to share what happened. I’m so sorry for the frustration and confusion you experienced during your loan process. I can completely understand how upsetting it must have been to be asked for a DD-214 multiple times while you’re still actively serving. That should have been handled with better understanding and clearer communication from our side.
I also know how stressful it can be when expectations around closing aren’t clearly explained, especially when new document requests come up unexpectedly. You deserved a smoother and more respectful experience from start to finish.
We take this kind of feedback very seriously. It helps us see where we can do better in communicating, verifying policies, and supporting our service members throughout the process. I’d really like for my Client Advocate team to connect with you and learn more about your experience so we can address it properly. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Thanks to team in helping me to make my new home a reality. You always kept me informed and current with the things to do list. Though they were a lot, they were very necessary in making my new home a reality. Thanks team and should I decide to purchase a new home in the future, It will a pleasure to work with you.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Working with the Veterans United team was fantastic. Every individual was prompt, well spoken, and extremely helpful through our entire new home buying process! If I could tip them I would! I’d recommend Veterans United to any new home buyer! Every experience was next level!
My wife and myself thoroughly enjoyed our home buying experience with Veterans United. It has been nothing short of amazing! The entire team made buying our first home so easy and stress-free! Everyone was extremely knowledgeable and had phenomenal communication throughout the process.
