This was my second time buying a home with Veterans United, and I don't know how I would do without them. They made the process more streamline each time. I love Veterans United!
Well, I did recommend you to my brother, Stefan Suliman, in Georgia. However, I hope he will have a better team. Lots of mistakes happened. My team nearly lost me as a customer with their inexperience and lack of organizational skills. You should have a checkpoint system in which you email your customers about what needs to be done.
My team is telling me we will take care of the pest control/termite inspection. You don't need to worry. Well, 10 days to closing, and they dump it into my lap; we need the home inspected for termites. Oh, guess what? They also needed the metal shed inspected. three days before closing. That is crap, and your interest rates are all over. My brother got 5.75%, no points, and I got 5.99 with points. really lets squeeze the veterans for what we can? I guess I will need to find someone in the media to give you some publicity.
Response from Veterans United
Hi Marcel,
First, I appreciate you trusting us enough to recommend your brother. That makes it even more disappointing to hear how frustrating your own experience was. I’m really sorry for the stress caused by the late requests and lack of organization, especially so close to closing. Being told something is handled and then having it come back to you at the last minute isn’t the kind of experience you should have.
You also deserved clearer communication throughout the process so there were no surprises. I hear your concern about the differences in rates as well, and I understand how that can feel confusing and unfair without the right context.
Your feedback is important, and I’d like the chance to take a closer look at what happened with your loan and experience. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this in more detail.
We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Everybody was a huge help and i couldn’t be more grateful! Loved every step of the way and the process was simple.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
They made the whole process so easy!!
Sam and my entire team did a bang up job. Couldn’t have been happier.
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Outstanding! Best in the business hands down.
Easiest home buying process I have ever had! The entire team was helpful from start to finish and answered any questions I might have had.
Aaron and his team were awesome to work with. He took time to explain everything, through every phase of our loan. Jordan was great, her communication and follow up was so helpful! I highly recommend Veterans United and we are so grateful.
Helped me understand certain things I’m new to and explained how it works and ways the best move.
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They know the VA home loan program like the back of their hand. They are the real home loan professionals.
Aaron was awesome with difficult sellers.
Jake and his team were a pleasure to work with and made my usually complicated process very easy! Everybody was so friendly they made me feel like family!
Amazing and very detailed, Taylor, Madison and Nunzio where amazing and very helping through the hole process and even after. Taylor went above and beyond trying to get me approved for my loan, we got it with 24 cents to spare! Definitely recommend!
Max, Lexi, and the whole Team were great and made our first home buying process a breeze. They always made sure we knew what the next steps were, worked quickly for us, and responded to our emails and calls promptly. We really appreciate you making our first home buying journey successful. Thank you!
It was an absolute honor working with Veterans United. Danny Kliethermes was our Loan Officer. John Kirby was our Loan Coordinator. They effortlessly guide you through the nerve wracking process of home buying. They listen to your concerns. They are in continuous contact with you during the entire process. They return your calls promptly. They return texts in a timely manner. They explain minute details so that you have the same understanding as they do. I highly recommend them to anyone looking to buy a new home especially for first time buyers. Excellence!
Matt, Becca and Miles were helped us with our VA loan numerous times. They help us get everything in order, and letting us know what we needed to do to get the process moving. They took us thru from start to finish, they were there whenever I called with questions or call me back quickly.
This company is the greatest!!
