The Lighthouse Program and Justin was the deciding factor in providing the right direction to push me over the hump to get qualified.
Veterans United made our home purchase fast and easy. The To Do List explains what is needed and why. My loan team was fast, knowledgeable, and available when i had questions. Pre Approval was faster than other companies I tried. Will definitely use them for future business.
From the very first phone call, I felt like my stress and worries were carried by the agent that worked with us. I have no complaints. The entire process was quick, clear and extremely professional.
The team made it very easy and they were very helpful throughout the process
A shout out to Eric Wessler,Dena Sighn and Gabriel Bedford for their guidance throughout the process!!
Absolutely fantastic. Great communications and timely results.
The process for transmitting documents is seamless. A very easy process. If they need you to look at your to do list they email and call you to give you additional clarification of what is needed. They keep you inform of next steps at all times.
Lucas and Jake were always ready to help with any questions and issues from start to finish. I already recommended Veterans United to both my bothers in law.
The veterans United loan officer Brendan Wilson and his team along with the assigned realtor Gabriel Channel were awesome throughout the process.
Veterans United Home loans was easy to navigate thru. The process was very easy, near the end things got a little hectic, but it all worked out. Thank you very much for your assistance.
Very knowledgeable and was able to fully explain everything from the beginning of the buying process to the day of signing out closing documents.
They worked with me through each step.
Ted Richardson's team made the home buying processing fairly easy.
The process begin smoothly. After a couple weeks Sarah began working on our account and there seemed to be a disconnect as to what items were required. We constantly received request for dupicate items. Sarah would call and request items after Josh had already requested them. Sarah seemed lost in the proces. In prior purchases the lender utilized a worksheet and requested all items from this form. It felt like my lender team did not communicate with each other or wiht the closing agent. This is my seventh home purchase and never had any issues with prior home purchases.
Response from Veterans United
Thank you for your feedback Loyd. We're sorry you didn't experience the service you were expecting. Our Client Advocate team will review your file to find any potential areas of improvement for us to focus our training on. We hope you are enjoying your new home.
They are a great organization to work with and I feel like they had my interests at heart. They're not just looking to close a deal and make money.
Every step of my home buying process was explained thoroughly and any questions I had were answered right away.
several issues make my review choices what they are:
1. While Max did respond to my emails, the issues with consistent contact, and a lack of listening to what I need and want from the loan team.
2. When you are working in timelines, don't tell time and then expect veterans to not hold you to that timeline. You are working with people who were trained mistakes cost lives
3. Numbers, you know the general list of numbers, take out the changing variable or let the veteran know that this one line of costs is subject to change for that item.
4. TIMELINE, again with this one you are going to be held to that time
Response from Veterans United
Martin, thank you for this detailed feedback. We appreciate you clearly giving us areas to focus on improving. Please do not hesitate to contact our Client Advocate team if you have any other details to share. We will use your feedback to ensure proper training opportunities for our loan teams.
