The staff were helpful from beginning to end. Great communication and customer service. I will strongly recommend. Thanks for everything.
I couldn't have asked for better service.
Mike Kane and his team are the best! If you're looking for a new home, call veterans United ask for Mike and I promise you will be glad you did! Very professional, knowledgeable and friendly people there to help with anything you need! Thank you Mike and your team for your hard work in helping me with my new home!
Working with Tim was amazing. He explained everything and answered all my questions
Nick answered all questions and made this long process work.
Megan was great. She answered all my questions and was very responsive and helpful throughout the process. Jordan was very unresponsive when it came to asking her questions or just trying to get into contact with her. There was a lot of last minute stuff that had to be taken care of that was causing some issues and frustration.
Sold off my loan within a week and now I have to deal with extremely long wait times and customer service who hardly speaks english. I will never recommend this company.Once I bought my house I had issues two hours right after signing and VU did nit give a shit nor did they help in anyway. They are money hungry.
Response from Veterans United
Hi Danielle,
I’m sorry this experience left you feeling like you were on your own after closing. I understand how frustrating it can be to learn that your loan has been transferred so soon after buying your home, especially when you’re already dealing with other concerns.
Even when a loan is transferred to another servicer, you’re still part of the Veterans United family, and I don’t want you to feel like you can’t turn to us for help. I’d appreciate the opportunity to learn more about what happened after your closing and see if I can provide some clarity.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The Veterans United team led by Jake was outstanding. They kept me abreast of what was happening every step of the way. They handled everything. Thanks Jake and the team.
Everyone was helpful and I want to give a special thanks to my loan officer Rebekah Moncrief for all her help and her kindness to us .
I want to thank my homebuying team for all the continued support and assistance! I truly couldn’t ask for a better experience!
Tina and Dana were exceptional! I couldn’t have asked for a better experience with this team!
I have no complaints! Everyone on this team deserves a raise or a promotion!
As a first time home buyer, I needed so much assistance and they were there every step of the way. They assisted with everything and just helped me understand the process and answered all my questions.
Title: Outstanding Home-Buying Experience with Veterans UnitedI cannot say enough positive things about my experience with Veterans United, especially the incredible loan team, Tony Stephenson, Rachel Gray, Gabby Gawronski and Credit Specialist Ryan Branson.As a first-time homebuyer, I went into this process expecting it to be stressful and overwhelming. I had heard plenty of horror stories about buying a home from the financing process to the endless paperwork and everything in between. Thankfully, Tony and his team completely changed that expectation.Their service was absolutely remarkable. They were incredibly attentive to my needs, always available when I had questions, and consistently responded to my calls, emails, and texts almost immediately. They never made me feel like I was asking too many questions or being a bother. Instead, they made sure I understood what was happening every step of the way and always made me feel like my home purchase was a priority.Buying my first home was a major milestone for me, and having a team that was knowledgeable, responsive, patient, and genuinely invested in making the process as smooth as possible made all the difference. Tony and his team took what I expected to be a stressful experience and made it as easy, convenient, and enjoyable as it could have been.I truly appreciate everything they did to help me get to the finish line. Their professionalism and dedication are a huge reflection of the kind of service Veterans United provides, and I would highly recommend them to anyone, especially a first-time homebuyer.Thank you, Tony, Rachel, Gabby, and Ryan, for making my first home-buying experience such a great one! You all were absolutely amazing, and I am incredibly grateful for your help throughout the entire process.Regards,
Maurice P.
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Mr. Ross Pierson, Mr. Jeffery Howard are the main two people that I want to acknowledge first. An amazing duo of professionals that took my initial doubt to another level. I stand before you truly a believer in the power of what motivated people can do when they put their minds to it. Not a day went by that I didn’t know where I stood as a client of Veterans United. Overall an amazing experience and to think that they got this done over the course of course of 26 days with zero hiccups, I am truly grateful and appreciative for their help in closing on my home.Thank you all, but definitely thank you Jefferey and Ross. God Bless.
It went well on the loan side, the realtor side leaves much to be desired
O my goodness everyone was PHENOMENAL!!! Even when I was overwhelmed with this process everyone was so KIND & PATIENT most of professional that is important even when I had a few meltdowns. So YES I would recommend you guys and it was meant to be the other organization that I was recommended doesn’t even measure Everyone on my team made this a PLEASANT process for me, with that I say y THANK YOU, I am a homeowner!!!!
It was a great experience. The process felt smooth and painless. Mr. Scott was fantastic and highly knowledgeable. He eased the fear of buying a home for the first time aIt was a great experience.
