Thank you to Kris at Veterans United! He helped us through our home buying process, and provided us with the necessary information needed to purchase our home. Kris answered all our questions in a timely manner, and was super patient with us in the early stages before submitting an offer. Once the offer was submitted, Kris worked diligently - along with Levi the senior loan officer, in ensuring we submitted everything necessary to get our home loan approved on time! Thank you again to Kris and Levi for all the help in finding and purchasing our first home!
There were some hick-ups along the way that made the experience more stressful than it needed to be, from misquoting rates (then countering with it being a rate for a different lock period), to CD disparities (162% above the LE). There were also some missed calls where the loan officer said he'd call to discuss documents and then never did call. They spelled my name wrong on at least two documents (not sure who in the process, but it's all connected). I would still recommend VU, but would spell out what to look for that I ran into along the way. Rates are some of the best out there.
Response from Veterans United
Thank you for taking the time to share such thoughtful feedback Terrence. I’m glad there were parts of your experience that earned your recommendation, but I’m sorry the process was more stressful than it needed to be.
Clear communication and accurate information matter throughout the homebuying process, so I understand why the concerns you described with rate information, disclosures, documents, and missed follow-up would be frustrating. I’d appreciate the opportunity to take a closer look at your experience and any concerns that may still be outstanding.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
The app is finicky at times but overall it’s awesome
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
I have worked with Tyler and Bri many times and every time has been excellent service. The best customer service. Always responsive and help in anyway they can.
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Excellent level of professionalism, great team of dedicated hard working individuals willing on to help Veterans.
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
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Awesome loan team for veterans! They work with you no matter your situation and offer extreme flexibility. As a first-time homebuyer, they matched me with a great realtor for my area and everything took off from there. If you want a smooth process with everything laid out clearly, I highly recommend them.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
John, Rachel, and Nicole were once again outstanding every step of the way for me! Rachel and I had a lot of communication back and forth with a few strange hiccups, questions and hurdles, but the entire time I felt taken care of and part of the process in a very positive way. They all did such an excellent job with my entire loan. This is my second loan through Veterans United, and luckily the second time with this team. It was really nice to have had them remember me and my family from several years ago. I will be back again in another several years I'm sure!
