Thank you for everything you and everyone were amazing!!
I will recommend this team to EVERYONE! The process was scary but they made it very easy and stress free!
Hi I would like to speak with Brian’s supervisor because his competence and professionalism about questions I had was subpar.The rest of the team was okAlso, I will be emailing VA United to speak to someone preferably his supervisor for a formal complaint.It is sad that as a special forces veteran who stayed with VU After being pursued by other companies was a huge mistake but I tried to work with him and the teamPlease contact me if you have any questions 757-714-2923 or email me 1on1healthfitness@gmail.com
Response from Veterans United
Hey Michael,
I’m really sorry to hear about your experience and the frustration you felt when trying to get your questions answered. You deserve clear, respectful communication, and it’s disappointing to hear that wasn’t your experience here.
I also want to acknowledge what you shared about your service. It means a great deal, and I’m especially sorry this left you feeling let down after choosing to move forward with us.
I understand you’re looking to connect with a supervisor and file a formal complaint, and I’d truly like to help make sure your concerns are heard and reviewed appropriately. The best next step is to connect directly with our Client Advocate team so we can look into this thoroughly and ensure it reaches the right place.
You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Billy, Larry and the rest of the team were top notch!! 5/5 would recommend to all my vet friends
Great service
Fantastic experience! What mattered most to my wife and I was having a team of professionals to help us through the homebuying process. We were impressed for the most part. I felt that the process went as fast as we wanted it to go and at no time did I feel like "the ball had been dropped" as there was always someone on the team to answer questions and/or to hold others accountable.
From first contact to closing was
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Larry and the team kept in constant contact with me. I was always aware of the newest information. They made the hime buying process very smooth and I will definitely come back to Larry if I purchase another home.
Joel truly made this experience memorable. I was quite hesitant at first, but Joel, the real star, guided me through it with care. I can't thank you enough for everything. I thank GOD for Joel🙌🏾🙏🏾
The team worked very well with us and I will recommend Veterans United to all my friends and family members who are looking to buy a new home.
Albert and crew have been awesome.This was third or fourth time.Now attempting to buy a new home with veteran united and Alberto as my primary officer. Everyone has been top notch and the best help this whole process, each time even though it didnt work out the first couple.
We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.
Rachel and Stephanie were great! Attentive and helpful. This is my second time dealing with Rachel and she has been great both times..
With Veterans United, buying a home was super easy! I looked at a few houses, told them which one I wanted, they did the rest. They walked me through the entire process with constant communication and updates. Cant go wrong!
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Experience first-hand why 364,456 homeowners give us a perfect score!
Veterans United worked with me for many years to help get my credit and finances ready for a home purchase. Once I was finally ready, the entire process was seamless.A dedicated group of individuals worked closely with me to set up the financing and insurance, and they worked tirelessly to overcome any obstacles that came up. They were always available to support my real estate agent, but most importantly, they were always available to me. There was never a moment when I felt lost or unsure—someone was always there to provide guidance and answer my questions.This is the fourth home I have purchased in my life, and this was by far the most honest, competent, and smooth process I have ever experienced. I was consistently treated with kindness and respect, which truly made the experience stress-free. I can’t recommend Veterans United highly enough.
Everyone was exceptional! They were all very caring, thoughtful, sensitive, and professional all the way through the process! I highly recommend the wonderful team that helped us every step of the way!
Clint Dunlap was very knowledgeable and easy to work with. He explained things thoroughly and always gave me updates. Clint Dunlap should get a raise! He went above and beyond to get my loan to close on time.
The team made the house buying process way easier like im just buying candy from the store.
CHRISTOPHER ROBINSON, my loan officer was a big help in getting this house.
The refinance process with VU was smooth and reassuring from start to finish. Tiffany and Kayla were responsive, direct, and proactive, which made the entire experience feel effortless and stress-free. Easily the best home loan process I’ve experienced.
This was my third home buying experience and I can honestly say this was the easiest. The process was straight forward and had no surprises. The communication was 10/10 and I will definitely be recommending Veterans United to all my veteran friends and colleagues. And if need be, they would be my number 1 pick to use again.
