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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

110,803

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
94,920
4
12,519
3
1,885
2
848
1
631

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Showing all 203 Navy service member reviews from Kentucky

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5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Branch Manager: Renee Young

NMLS# 546173

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Patient, great communication, and very helpful.

Loan Officer: Jake Hanson

NMLS# 1068724

0.5 out of 5 Stars

Not very transparent. Could not get quesrions answered. Everything i was told was the opposite.

Loan Officer: Sam Carmack

NMLS# 1524886

4 out of 5 Stars
Would Recommend

Loan Officer: Steve McMichael

NMLS# 616056

5 out of 5 Stars
Would Recommend

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Our team was great!

Loan Officer: Brad Quint

NMLS# 1249194

4.5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

4.5 out of 5 Stars
Would Recommend

Loan Officer: Eric Soete

NMLS# 951466

4 out of 5 Stars
Would Recommend

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

My team was always available to me when I had even a minor question.

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

The website and "to-do" list has made this whole process the easiest of the three closings I've done so far.

Loan Officer: Ryan Griggs

NMLS# 995914

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Carmack

NMLS# 1524886

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Everything was explained and made as easy as possible. The videos showing what to expect were a real help when going through the process. The "To Do" List was a great help. Being able to upload all the documents to our page was extremely easy and great for keeping everything together.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

My team went way beyond what they needed to do to make sure everything went smoothly. This not a cliche phrase for Veterans United, especially the team of Mike Patzius, Stephanie Pantelano, and Rachel Bruce. Professional, knowledageble, courteous, patient, empathetic, and incredibly nice. I would recommend his team to everyone.

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Fast and great team

Loan Officer: Joey Ortega

NMLS# 1464861

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

Very professional. Very efficient. The team goes above and beyond to help you the veteran Example: Bill Musick called me while he was on vacation. When I first inquired about working with Veterans United.

Loan Officer: Bill Musick

NMLS# 820645

2.5 out of 5 Stars
Would Recommend

Needs improvement on customer relations as to followup and a step-by-step procedure for customers.

Loan Officer: Steve McMichael

NMLS# 616056

5 out of 5 Stars
Would Recommend

Allison & Shelbie we’re very helpful.

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

Fast service and loved the great engraved gift.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

This is the 2nd time in a year that we worked with VU. The first experience was not so hot and our case was closed. Personally, I believe that the loan specialist did not want to put the time or effort into our unique income situation. Which, in the long run, was a blessing.After a 6 month waiting period, we contacted our local VU office and they immediately went into action and we had our pre-approval within several days! Over the next 2 months, our loan was handled efficiently and with topnotch expertise! We are beyond pleased with every detail in our experience with the Elizabethtown VU office!

Loan Officer: Steve McMichael

NMLS# 616056

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

4.5 out of 5 Stars
Would Recommend

The company was a pleasure to work with and they were able to get me the loan when others couldn't.

Loan Officer: Justin Benge

NMLS# 1524876

4.5 out of 5 Stars
Would Recommend

I just don't think you should give an exact closing date. Because I was planning on that day, then I was told it would be before then. And it ended up being a week after the original closing date. Just my advice. Other than that it was a very easy process.

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Bo Clapp

NMLS# 1599128

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See all 110,803 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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