Everything was explained and made as easy as possible. The videos showing what to expect were a real help when going through the process. The "To Do" List was a great help. Being able to upload all the documents to our page was extremely easy and great for keeping everything together.
My team went way beyond what they needed to do to make sure everything went smoothly. This not a cliche phrase for Veterans United, especially the team of Mike Patzius, Stephanie Pantelano, and Rachel Bruce. Professional, knowledageble, courteous, patient, empathetic, and incredibly nice. I would recommend his team to everyone.
Fast and great team
Very professional. Very efficient. The team goes above and beyond to help you the veteran Example: Bill Musick called me while he was on vacation. When I first inquired about working with Veterans United.
Needs improvement on customer relations as to followup and a step-by-step procedure for customers.
Allison & Shelbie we’re very helpful.
Fast service and loved the great engraved gift.
This is the 2nd time in a year that we worked with VU. The first experience was not so hot and our case was closed. Personally, I believe that the loan specialist did not want to put the time or effort into our unique income situation. Which, in the long run, was a blessing.After a 6 month waiting period, we contacted our local VU office and they immediately went into action and we had our pre-approval within several days! Over the next 2 months, our loan was handled efficiently and with topnotch expertise! We are beyond pleased with every detail in our experience with the Elizabethtown VU office!
The company was a pleasure to work with and they were able to get me the loan when others couldn't.
I just don't think you should give an exact closing date. Because I was planning on that day, then I was told it would be before then. And it ended up being a week after the original closing date. Just my advice. Other than that it was a very easy process.
The agents are very open to helping you. They are very knowledgeable and work quickly
Veterans United gave me the most enjoyable experience in the home buying process. Customer service was fantastic.
Everyone was very supportive with my request. The website is very organized in keeping my up to date with new information.
Anytime I had questions or concerns, Jon and Ryan were quick to respond. Mr. Beahan took the time to reach out to me, by phone, for a decent length of time one day regarding some concerns I had with the loan. In a world of timelines and busy schedules, that meant a lot. I found my experience to be not only pleasant, but efficient due to their endeavours.
It's a pretty rough process but when isn't buying a home stressful. Up's and downs throughout the process. But in today's home purchasing market it always is.
Too much paperwork!