I have never had a more personalized experience than I had with Veterans United. Cole, Rebecca, Rae, Nathan, and the entire team were fantastic!
Loved this team! They were amazing! So grateful for their help in the home buying process.
Hunter and his team were phenomenal for the entire process from my initial application in November 2025. Hunter followed up periodically (which I loved because if there is one thing that will turn me off from working with someone is being to pushy) just to check in. As my agent and I started getting into looking at houses Hunter was always there to answer questions. This was a huge deal for me as I was navigating the home buying as a single mom and I was very nervous! I would highly recommend Veterans United and more importantly, Hunter and his team!
Brent K. was amazing. His professionalism made the process so much less stressful.
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Kegan and the team was AWESOME ,walked me through the process and answered my 101 questions as a first time home owner 😀
Every person that was a part of the process for obtaining our loan was out of the world, awesome! The attention to detail, quick communication, informational replies, answered all my questions in ways that made sense, and we were clear to close in no time! I can’t recommend this team enough!!
Very fast easy home buying process.
Those guys were awesome !!! They worked with me for over a year and a half , and never gave up on me !!! That's what I call committed !!!!
Veterans United is a one stop shop when it comes to PCS moves.
The team just makes it as painless as possible for all parties involved. Definitely worth it!
John and Team were fantastic! Very helpful throughout the whole time.
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They were extremely helpful and knowledgeable! Helped me through the entire process.
David, Eli and Team were fantastic, responsive and thorough. I appreciate all of their help and guidance through the process.
Veterans United were the best in everything that needed to be done. For every aspect of the process from finding a new home to the final closing event there was a friendly and helpful person willing and abel to help. I can't say enough good about them.
Closed 2 weeks late. Most documents sat in limbo. Communication from underwriting, the loan coordinator and anyone in between was terrible. No updates unless we reached out to them. It took weeks for documents to show up because both seller and buyer agents and our loan team were not in constant communication until after the closing date. This process costs me thousands of dollars while I had to afford temporary living because of the very late closing date. This was the worst home buying experience I've ever had.
Response from Veterans United
Hi Donavan,
Thank you for sharing your feedback. I'm sorry to hear about the delays and communication issues you experienced throughout your homebuying process.
I understand how frustrating it must have been to wait for updates, feel like documents were stalled, and experience a closing that occurred weeks later than expected. When a delay affects moving plans and creates additional living expenses, it can add significant stress to an already important milestone. I'm sorry that this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
This was not my first time buying a home. The help I received was smoother than my first home buying experience. Bryce was very helpful and made it so easy!
