Zach and Britney were very helpful and quick with answers.
I never realized home buying and financing could be so seamless and easy!
Absolutely recommend Rich! If you need someone that is down to earth and just gets it… he is the Man for the job. Human, realistic and humble.
Lily, Joshua, Brittney, and Orion were all soo helpful when it came to buying my first home, it didn’t matter what questions i had they all were able to answer my questions and made sure i understood completely and made the process run smoothly.
Those guys were awesome !!! They worked with me for over a year and a half , and never gave up on me !!! That's what I call committed !!!!
Smooth and easy process.
My overall experience was awesome. The team was their for any questions I had and they carried us through the process with their expertise. I appreciate all of the team 100%.
Very user friendly!
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They were extremely helpful and knowledgeable! Helped me through the entire process.
Everyone was wonderful to work with
They were wonderful and a huge help from the very start to the very end. I have already recommended to our fellow navy friends.
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Josh and his team at Veterans United provided an outstanding experience during my home buying process. Their professionalism and knowledge made a process I was very stressful about, manageable and even enjoyable. I will rate them in the following areas of the process as:
Communication - 10/10
Expertise/Knowledge - 10/10
Attention to Detail - 10/10
Customer Service - 10/10
Efficiency and timelines - 10/10
The overall process was more tedious than other VA lenders and the appraiser’s they use do not do their jobs. A $700 appraisal still had the VA buyer have to go out and take pictures of smoke alarms.
Response from Veterans United
Hey Marlon,
I’m sorry to hear the process felt more tedious than expected and that the appraisal added extra frustration. VA appraisers are independent and sometimes need additional proof, like photos of smoke alarms, to meet the VA’s requirements. I know that doesn’t make the situation any less frustrating, and I appreciate you sharing this feedback so we can keep improving.
If you’d like to talk more about your experience, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
A good team approach. Each member knew their role and will assist you with any questions. I was very apprehensive but they settled my nerves. First time I went through this process. Thank you!
As a real estate agent with 39 years in thee business, I was very impressed with how smooth the process was. Communication was great which is probably the most important part of any real estate transaction.
Kept communicating even when they was out from the office.
Zack was awesome. Everything ran smoothly and professionally.
Jon McCarty and Kyle Black were awesome through this process. They are very professional and knowledgeable. They were there for me every step of the process ensuring I had everything that I needed. This was a very smooth and painless process. I highly recommend Jon McCarty, Kyle Black and Veterans United to all my family and friends in need of a VA home loan.
