The To-Do list was my favorite part of the online experience because it clearly showed what I needed and had already submitted.
Staff was very friendly and helpful throughout the entire process.
Very happy with the professional help.
My first home I was nervous. My team was there every step of the way. Even when I had random stupid questions at all hours of the night. Couldn’t have asked for better.
I am so glad I chose Veterans United to do my home purchase,they have an outstanding staff that works very quickly to get you into your home as soon as possible,gotta love them for that
Great program. Great rates.
Awesome team. Didn't expect the process to go so smooth!
Any issue that came up was quickly resolved by Ryan and his team. I would definitely recommend Ryan and Veterans United to any of my friends that are able to use this service.
We started our home buying process in April 2019, but had to put it on hold as I lost my job. Fast forward to September of 2019, I had secured new permanent employment, nad began the process again. Kevin McMillen and his team (Kelly, Natalie, & Mitch) kept me informed the entire way through until closing with prompt responses and exact answers to my questions. This has been, far and away, one of the best customer service experiences I have had in any business interaction. Veterans United, along with Kevin and his team, provided a seamless transaction from start to stop, to start again and finish. I wish more of my friends and family were Active Duty Military or Veterans just so that I could recommend they use Veterans United and Kevin's team.
Veterans United made our home buying process incredibly smooth and worry-free. Any time we had questions or wanted a status update our team was available to speak with us. Never once did we have to leave a message or have to wait on a call or email back. They were so efficient and knowledgeable. Because of their hard work, we were able to move into our home before Christmas!
The process was nearly seamless. Can't recommend Veteran's United enough!!
Only thing I did not like was appraisal
I was a little disappointed with the finale closing cost updates.
When you start the process you have the momentum and you set the pace your loan officer in his team will keep up with the speed that you move. These people are quick they're efficient they're thorough they do same day responses if not immediate and almost always have multiple solutions to any problem you might encounter on the fly. 100% wonderful, and would strongly recommend. They get involved and arms deep in this whole process as if they were buying the home themselves.
Kendall Haun and Amanda Butler were amazing through the whole process. They were very knowledgeable and answered any questions I had promptly. I never imagined that the process would go as well as it did!