We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
Devon Casady was wonderful and kept my husband calm during the process. My husband is not used to the hurry up and wait process but Mr. Casady kept him informed throughout the process from the start to finish and was reassuring and positive.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
The service has been really great. They walked me through all processes and explained everything. Grateful for everything they did
Madison and her team were awesome! I would definitely recommend!
Never seen a team like this work so hard to make a families dreams come true!
The whole team was phenomenal.
This is my second time buying a home but the first time using veterans united and I will always use veterans united in the future if I end up moving on. It was the easiest process using VU which was such a relief for me.They were there every step of the way to answer any questions, explain things multiple times if needed, lol. I cannot recommend them enough, it's the only way to go.
Everyone displayed superb customer service and worked so hard to help me find a home I can be happy in for a very long time.
Totally reactive. Not proactive at all.
Response from Veterans United
Hey Brandon,
I’m really sorry to hear that’s how your experience felt. We aim to be one step ahead during every part of the homebuying journey, and it sounds like we missed the mark for you. That kind of feedback hits hard, but it’s also important—and we’re paying attention.
I'd love for my advocates to have the opportunity to understand what happened so we can look into it and learn where we could’ve done better. If you’re open to talking more, our Client Advocate team would really like to hear from you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, and always happy to listen.
Too many people to send information to should be dealing with one person to be less confused on documents needed..staff was very knowledgeable but I don't use the verbage that they use every day. Needs to be simplified. Not everyone is tech savvy. Much of older veterans are old school. Have a conversation
Response from Veterans United
Hello Michael,
Thanks so much for your honest feedback. I’m really sorry to hear how confusing and overwhelming the process felt at times. You're absolutely right—when multiple people are reaching out and using industry lingo that’s not second nature, it can make everything feel more complicated than it needs to be.
It’s great to hear that the team was knowledgeable, but if the communication left you feeling lost or frustrated, that’s something we need to look at. You’re not alone in wanting more clarity and a more personal, conversational approach—especially for our older veterans who prefer to keep things straightforward.
If you're open to talking more, I’d really appreciate my advocacy team hear about what would’ve made the experience smoother for you. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out whenever works for you.
Working with our loan officer, Moya, to secure our first home was smooth because Veterans United employees work tirelessly to lower barriers and make the home buying process fun! They set us up with a phenomenal real estate agent, Alissa, who gave us great advice and found a great home for us.
Our team at United Veterans just could never be beat by anyone else. They were the most pleasant people to talk to, always had answers, always moved forward with the process, and will always be my first call if we were to ever move agaiin. The only reason I gave 10's in previous questions is because you didn't offer a higher number. They always gave 100 percent.
