If you’re a veteran seeking a home loan, David Fields from Veterans United Home Loans is the kind of professional you want in your corner. Their expertise, dedication, and personalized service make the home-buying journey straightforward. Highly recommended.
Brittany and Rachael were very easy to work with!
I had a team of great friendly professionals that helped me all the way to close ... It was Awesome. What a great experience. Every veteran need to use this company for their home loan.
Very easy to work with, great communication.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Ryan Stoll and Kyle Walker were my team through this loan process and we couldn’t have had a better team!! Veterans United was definitely the way to go!
A Huge thanks to Ryan and Kyle!
My entire team from the VU (and it was a team) made me feel like I was their only priority throughout the entire process. They were friendly, helpful, and courteous.
The entire team at VU goes above and beyond for veterans! My family and I could not have worked with a better organization. They treated us like family from day one and beyond closing
Thank to Mason, Kara, Ryan and the whole team at Veterans United for making our dreams of home ownership a reality!
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Everyone that I worked with provided outstanding service and was concerned about fulfilling my requests and answering all questions. They responded quickly and accurately
Mary Davis & Becca Terry did a FANTASTIC job for me & I appreciate all the hard work they got accomplished in such a short time. They're a great team & I couldn't be happier with the great job they did! Thank you very much!!
The entire Veterans United team made the refinance process seamless and streamlined. Would recommend and will select again in the future.
We were super impressed with Matthew Rehl and his entire team. The entire process from start to finish was awesome and very little stress. These guys worked together like a well oiled machine. Quick responses to questions and problem solving. I really can’t say enough about the highest quality of customer service and kindness that we received. Outstanding job fellas! Thank you for making our homeowners experience the greatest!!
The whole process was disorganized and messy. I had to call multiple times to ensure things were getting done and submitted on time. I also got 3 different quotes on rates and paperwork was getting messed up and had multiple errors on loan estimates. I felt very stressed and unsure if we were going to close in time because the communication wasn’t there like it should have been and I had to continually call and check in to ensure numbers made sense and things were being done in time. As a veteran who earned this benefit I highly regret using the VA home loan with VA. I believe it would have been a much smoother process through any other lender.
went to new house, and found drainage in basement from walls in basement. I am not a happy camper.
There was way to many delays.
Response from Veterans United
Hi Paul,
I am really sorry for the delays you experienced. I know how frustrating that can be, especially during something as important as buying or refinancing a home. If you are open to it, I would appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Andrea and her team were awesome. Their effort and professionalism they should us goes unmatched. The kept us informed every step of the way and were always a phone call away to assist us. One of the best customer service experiences we have had.
Mike Pitts and the Closing Department could not have been any more accommodating, professional, and timely. I will highly recommend VU to others. Thank you.
I was hoping for a larger payment reduction with an almost 1% rate reduction, but the team at VU did an amazing job, as always.
This is my second time buying a home but the first time using veterans united and I will always use veterans united in the future if I end up moving on. It was the easiest process using VU which was such a relief for me.They were there every step of the way to answer any questions, explain things multiple times if needed, lol. I cannot recommend them enough, it's the only way to go.
Awesome to deal with!
We were a bit upset that after we spent 1 3/4 hours signing all the paperwork with the notary (155 pages), that somebody or some way there was an error in the printing and the title co rejected the entire thing and we would have to redo it! So we spent another 1 3/4 hours with a different notary redoing all the signing! It was extremely inconvenient.
