Our Veterans United team made our dreams a reality. From Kayla dealing with my frequent/anxious emails to a phone call with Mariah that felt more like a friends call than a mortgage experience..thank you so so much! Thank you for your appreciation to the veterans community, and for all the guidance in the home buying process.I really appreciated the communications I received from my team - I always knew where I was in the process and it didn't feel as daunting. I would recommend Kayla and Mariah to anyone, I cannot imagine a better team behind you. They event sent my pets treats and toys! It's a small gesture that makes me feel like more than a 'customer'.The organization of the Veterans United website is extremely helpful and makes uploading documents super easy. Just another step of the process that can be stressful, and doesn't have to be!!Thanks for everything y'all!!
Great VU team with personalized support and courtesy. Would highly recommend!
I understand I’m a unique customer due to my disability. The Federal law requiring me to provide proof of disability income is excessive, a W-2 form should be sufficient for a mortgage company to process a loan. And likewise, the Federal government should make it easier for mortgage companies to confirm disability income.
I was gun shy, considering the first experience in going VA in 2015, but I'm glad we stuck it out and closed on our dream home. Such a weight off my shoulders.
Thanks to Evan and his team!👍🤗
Our experience with Veterans United was truly exceptional and easy. Thanks
A great experience from the entire Team and could have not had a better experience! Thank you !
Only hiccup was on closing day, that is the whole reason for only an 8 overall. I did all the paperwork 4 days early and the day of closing the money wire didn’t go through till 11 am, was sent incorrectly, had to be resent, that didn’t happen till 2 pm. I did t get my key until 315pm. Was a very long frustrating closing day for me.
I am absolutely frustrated with the number of predatory phone calls we received after our credit was pulled for this loan. I am not sure if VU did anything this time or if our information was sold to a third party, but the last two times we refinanced our other home with VU, we did not receive any predatory calls.Starting at 7:00 AM Pacific time, the morning after our credit was officially pulled, my wife has been receiving 200-plus calls a day. The first three weeks, this is probably a serious underestimate. This past week at closing, she is getting 30-40 phone calls a day.I don't know what you can do to fix this.
My team at Veterans United was just superb. They made the whole process clear, understandable, and non-stressful. They helped with every detail from small to big. If I ever go through the home buying process again I can't imagine doing it without Veterans United.
Response from Veterans United
Corbin,
Our Client Advocates are available if you'd like to share a little more about your experience with us. We're looking into this further and anything else you'd like to share, we're all ears. However we can make this better, we're here to support you now and moving forward. Please reach out anytime.
Sincerely,
Kendra, Client Relations
The overall process was much simpler and fully informed while working with this team! A+
Brice and the loan team made this process very easy and always was available to answer any questions that we may have had. Being a first time home buyer that made the experience so easy and amazing!
From start to finish, this was the best real estate transaction I’ve ever done. We were looking to relocate to another state, VU made it easy! Starting with the pre approval, then setting up with a local agent, then setting up with an agent in the new state, all was seamless with no surprises. Thanks VU!
I believe the point of failure after 2 loses loans with Veterans United is the Underwriters. I have closed many loans successfully over the last 20 years and know for a fact the underwriters are exactly that and have an enormous responsibility but also an extreme amount of discretion. What I believe is missing is sense to appropriately exercise that discretion to effectively and efficiently close the loan for the customer while protecting the investment. The would not even allow something expressly permitted by the VA who is the ultimate backer of the loan and considered the gold standard even though it was specifically addressed to me and my qualifications as far as down payment etc. this is unsatisfactory and I will not only not ever use VU again, I will deter anyone I can base on my two times of miserable closings while I closed flawlessly on 6 other properties with banks, credit unions, National mortgage lenders as well as USAA. I believe VU fails Veterans at least they have failed me twice!
Response from Veterans United
Brandon,
I want you to know Josh and our entire Client Advocate team is in your corner. I know we can’t rewrite any of these experiences and we’re available to listen so we can address this matter thoughtfully. We’ll use your feedback in follow-up coaching opportunities and in fine-tuning our best practices moving forward. Please reach out to us if you’d like. We wish you the best all the same.
Kindest regards,
Kendra, Client Relations
Another great experience working with the professionals at Veterans United, thanks again for all your help on my second purchase through all the ups and downs.
Great job everyone. I will recommend you guys highly