I would say that the rates offered by Veterans Umited were the major reason we went with them. I found the proceasing was a bit cumbersome and felt disorganized at times with multiple request strings to navigate the underwriting phase which cost us money with a last minute well test request. It almost seems like they offer a very gracious prequalification and then shift the burden for meeting it to us instead of basing it on knowledge before hand. Overall the people we dealt with were good, but no one ever answers your calls. Its always leave a message amd they call you back. The process needs refined I think to make it less knee jerk feeling along the way. This is my most process intensive mortgage of three in the last 20 years.
Buying a home is stressful yet exciting. Veterans United help ease the stress and got my family into a home in a timely matter. They did a great job and we are so happy to have a place we can call home.
Love Veterans United❤️
This was my fourth home loan and worst experience yet. It should not have been that difficult. On a good note, the portal for loaded documentation was excellent.
Response from Veterans United
Andrew, thank you for taking the time to share your valuable feedback. We appreciate the opportunity to research your experience and learn more. One of our Client Advocate team members is available to you at any moment to discuss. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience.
Purchasing a home 2400 miles away during COVID-19 stay at home was the easiest thing we’ve ever done! Thanks to our team at Veterans United!!!
Everyone was awesome, from the very first phone call to the signing of the final paperwork.
Great overall experience.
Veterans United well deserves the five star rating I saw when I researched them. I'm not sure I would have secured my home loan with another finance company, and my wife is extremely happy with our new home!!