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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

204,969

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,072
4
40,449
3
6,647
2
2,064
1
1,737

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Showing all 177 Navy service member reviews from New Hampshire

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5 out of 5 Stars
Would Recommend

Loan Officer: Jake Jones

NMLS# 1838230

4 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

4 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

5 out of 5 Stars
Would Recommend

His support team was awesome.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Excellent experience with the entire VU Team. Could not have been better!!!!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Patzius

NMLS# 1121108

2.5 out of 5 Stars

My experience was not what I had in mind coming from the business years ago, yes I know this was a VA loan and it requires more documentation but just wasn’t what i would have guessed. In the long end I did get the result I went for.

Response from Veterans United

Stephen, Thank you for submitting your feedback on how your loan process had gone. Although the process can be lengthy and stressful at times, we are always looking for key information to help move in a more efficient way. Communication and information are successful ways we strive to sharpen to do just that. Thank you for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Wilder

NMLS# 1124786

5 out of 5 Stars
Would Recommend

Loan Officer: Chace Tuck

NMLS# 1884773

4.5 out of 5 Stars
Would Recommend

Loan Officer: Angela Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Dorothy Willy

NMLS# 182161

2.5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Loan Officer: Tyson Brockmeier

NMLS# 1278273

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

2 out of 5 Stars
Would Recommend

Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.

Response from Veterans United

Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

4 out of 5 Stars
Would Recommend

Dealing with the loan team was a good experience, very professional and worked in a timely matter. I felt that the underwriting person was slow at requesting paperwork. It almost appeared that they asked for things one at a time. I felt things could have moved faster if the requested items at the same time.

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Kliethermes

NMLS# 996807

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Robert Freeman

NMLS# 1783680

5 out of 5 Stars
Would Recommend

Loan Officer: Neal Roeder

NMLS# 35339

4 out of 5 Stars
Would Recommend

Loan Officer: Morgunn Thornhill

NMLS# 1127375

5 out of 5 Stars
Would Recommend

Loan Officer: Derek Kriegshauser

NMLS# 954436

4.5 out of 5 Stars
Would Recommend

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

3.5 out of 5 Stars
Would Recommend

I would recommend Veterans United because from the beginning the Senior home loan consultant was attentive and helpful. Our credit was in severe need of a boost. Brittney walked us through how to make the appropriate moves in order to get the improvement we were after. After about a year of hard work we just wanted an update of where we fell. Brittney and me, spoke late August/Early September of 2019, for an update, we still didn't achieve our credit goal. A few short weeks later, our home loan consultant called to report the good news that we achieved that magical number. We were partnered with the loan officer and real estate agent. Early in the process, all were attentive and helpful. The last 2 weeks of our process, there seemed to be a major source of breakdown in communication. When expressed to VU, I did not feel heard, I felt patronized. All of a sudden I felt like me buying a home just became a thing to get done, instead of the personalization that I had felt earlier in the process. It was sad and unfortunate. I would use them again for all of the good that came of it. However, I would voice my concerns sooner and to someone who may have been able to help. So, if you feel like you aren't getting that attention, don't hesitate to speak with someone.

Loan Officer: Kaleb Long

NMLS# 35296

4 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

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