For Nicole, Tyler, Missi and Cliff I could not have asked for a better team!! This was the easiest process I've been through when buying a home. Such professionals!!
As a veteran diving into homeownership, the VA Home Loan program has been a solid option, and I’m thrilled with how it worked out for me. Here’s my take, focusing on communication, ease of the loan process, and the knowledge of the team I worked with.
Communication: 4/5
The communication with my lender and the VA was mostly clear and responsive. My lender kept me in the loop about what documents I needed, like my Certificate of Eligibility , and walked me through the funding fee . They were quick to answer my questions about rates and terms, which helped me feel confident. However, there were a couple of moments when I had to follow up to get updates on the appraisal, which felt a bit slow. A little more proactive outreach from the team would’ve made it perfect.Ease of Loan Process: 4.5/5
The VA loan process was surprisingly smooth for such a big purchase. Not needing a down payment was a huge relief, and skipping private mortgage insurance kept my monthly payments manageable. Getting the COE was simple through the VA’s online portal, and the paperwork, while detailed, wasn’t overwhelming. The appraisal took a bit longer than I expected, and I had to make sure the house met VA’s property standards, which ruled out one home I liked. Still, the streamlined process and clear steps made buying my first home way less stressful than I thought it’d be.
Knowledge of Team: 4.5/5
The lender’s team knew the VA loan program inside and out, which gave me confidence. They explained how the VA’s backing meant lower interest rates (mine was noticeably better than conventional quotes) and walked me through options like rolling the funding fee into the loan. They also clarified how to navigate seller concerns—some were wary of VA loans due to appraisal myths, but my realtor and lender handled it like pros. The only hiccup was a junior team member who seemed less familiar with specific VA requirements, but the senior staff stepped in quickly to sort it out.
Overall Experience: 4.5/5
The VA Home Loan made buying my home achievable, with no down payment, no PMI, and competitive rates. Communication was solid, though I’d love more consistent updates. The process was easy for a first-timer like me, and the team’s expertise carried me through, despite a few minor bumps. The funding fee and occasional seller pushback were drawbacks, but the benefits far outweigh them. I’d highly recommend the VA loan to any eligible vet or service member—just pick a lender who specializes in VA loans to make it even smoother.
Fantastic. They'll update you immediately and remind you if you forget something because it's a lot of paperwork at once when you shorten the closing window. They put out information in a digestible manner, though readily went into depth when asked questions. The team also would give realistic and accurate time expectations. Additionally, they communicated effectively and timely with my realtor when it was required.
Everyone did fine, but when people were out of the office and you got passed on to someone else, communication was not the best on your end, and when the person came back their emails showed that information was not passed between the substitute and the primary. Vacations happen, I get it. There just needs to be a list of something given to the primary, to keep him in the loop.
Great team!
I couldn’t have asked for anything better!!!!im so happy with how everything went!!
The process was smooth and all my questions were answered. Levi was especially especially helpful easing some of my nervous concerns as a first time home buyer!
Great service highly recommend
The first time I worked with Veterans United Tommy was amazing at helping me navigate the process, I was a young bachelor just out of the Navy and it was all overwhelming and he helped me figure it out. I remember my first conversation with Tommy I was in the parking lot at McDonalds relocating cross country after getting out of the military unexpectedly and I kept saying I had no clue what benefits I had or where to even start. I was still on administrative leave pending my medical separation and Tommy kept telling me it would be alright and he would get me through the process. It’s that incredible support and service that brought me back to Veterans United this time around. And don’t you know it they stepped their game up even more the second time around. Here we were relocating cross country again and this time with a wife and a 15 month old son trying to figure it out again. And the concierge program that y’all added was incredible. I honestly think any veteran would be foolish not to work with Veterans United. Twice now I’ve been against the wall trying to figure out these cross country moves and twice now Tommy has bailed me out. I know whenever we look to buy again if ever we do move, my first call will be to Tommy to figure it out. Seriously someone over there owes him a beer or something.
Veterans United makes the home buying process enjoyable. They assign a Team to you that helps you through the whole process from beginning to end and will even help with utilities and moving. I highly recommend Veterans United for all of your home buying needs.
Moving and purchasing a new home when you live on a fixed income can be extremely stressful. Add on top of that being a disabled person and senior citizen and it can become a disaster waiting to happen. This is why I choose to work with Veterans United. They understand the difficulties many veterans like myself face and work diligently to be honest, upfront, and understanding throughout the process. The team I had kept me informed every step of the way through texts, emails, and phone calls. I never had to worry about not knowing what was next - and there were no hidden surprises - because my team of professionals made sure the purchase process was smooth all the way to closing. I would highly recommend Veterans United for any veterans looking to purchase a new home. For this Navy vet, it was smooth sailing!
Absolutely amazing! With Zach and Jennifer were both professional yet personal at the same time. Anyone who has VA benefits and looking to purchase a home or refinance cannot go wrong with Veterans United and Zach and Jennifer. Thank you both!!
I have done my last 2 home purchases with Veterans United Home Loans and was able to also refi of each home loan with better interest rates when I was ready with none of the hassle or pressure tactics normally seen with other lenders. Best experience all around. Not only have I been a long term customer, I will continue to work with them on future opportunities and recommend them to all my friends and family. Thank you & Bravo Zulu!
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The whole Veterans United Team made something that seemed impossible to me, a reality! I had never purchased a home from afar and they assisted with every step and kept things moving smoothly. I am very grateful for the team effort, genuine care and professionalism displayed by everyone😁. I would highly recommend Veteran’s United for your home loan needs!
Pretty streamlined service. the entire team was helpful and responsive.
Seamless process that went very smooth and Tom and Brenden did and awesome job answering all of our questions with quick and accurate responses.
The title company was unprofessional. I had to call them to see if I could get my keys. They almost forgot to return my earnest money.
I appreciate the professionalism displayed throughout the entire process, and being upfront when obstacles arose, knowing they were expected then acting to mitigate any
extreme delays in closing.
