I am not a fan of you immediately selling my loan. I will be telling people to find a company that actually wants them to be their costumer. You do not fully communicate as you should.. I should have went with USAA...
Response from Veterans United
Hey Jesse,
I can understand why it was disappointing to see your loan transferred so soon after closing. I know it can feel like you’re being handed off, but please know you’re still very much part of the Veterans United family. Loan transfers are a normal part of how mortgage servicing works, but that doesn’t change how much we value you and your experience with us.
I’m sorry if our communication during that process left you feeling unheard. That’s not the experience we want for any of our borrowers. I’d really like my advocates to have the chance to look into what happened and see if there’s anything we can do to make things right. You can reach me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’ll get back to you as soon as possible if you reach out after hours.
The loan team I was given were fantastic. They communicated early and often, and were not only competent, but also personable.
Everyone are so helpful and they are there for you. Thank you Amanda and Greg.
I couldn't have asked for a better experience purchasing our first home, than I experienced with Veteran's United. Jon, Kyle, Jodie, and the entire team were excellent from start to finish. Communication, respect, education, and a genuine care for us during our exciting journey was evident in every step of the process. I can truly say that the customer service that my wife and I received has been top notch - something you wish to see everywhere you go. Thank you Veteran's United for being amazing and for walking us through step-by-step with ease and clarification. Our decision making and our confidence during our first home purchase would not have been as streamlined without you!
Spencer did such a wonderful job and searching for a way to pay for our house. He worked tirelessly with the rest of the team to help me get all the paperwork done and just solve one of the mysteries that was played in us for sometimes since rewrite the 2013.. I appreciate his information and when he’s going to help us bring that to resolve. Everybody on the team everybody that worked with us to make this happen. We are truly grateful for. We’ll think of you every time we’re in the house and what this house means to us and how much we’re going to enjoy it. Thank you, Veteran United for being A1 service and caring about us and about our home that we are now moving into.
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Everyone was amazing.. would highly recommend.. always in contact with us
The experience with Veterans United was phenomenal. Mike Wilson and Jeff Howard went above and beyond. Thank you to them and Veterans United 1,000 times. Beat home buying experience. Thanks Mike and Jeff!!
The whole home-buying process with Veteran United went incredibly smoothly, and they were always available to answer our questions and explain things clearly. We would absolutely recommend Veteran United to anyone looking for an stress-free lending experience. Thank you Veteran United.
My husband and I had an amazing and awesome experience with our Veteran United Home Loans Team. Mr. Kaplan, Mr. Stephenson, and Mr. Jones expertise assisted our family through our First-Time Home buying process. Mr. Tony Stephenson was always available with his knowledge, reassurance, and patience. I definitely will recommend my family and friends to Mr. Stephenson personally. I will always want him on our Homebuying Teams!
I was super grateful to have such a wonderful team help us through our first home buying process!
This was an incredible experience working with the Veterans United team. We were first time home buyers and they really educated us along the way and made sure we we were informed and confident. This team is a must for VA loans as they navigate it's complexities with ease.
Ross Pierson was truly amazing throughout this process. His upbeat and positive demeanor created a great experience and we always knew we could trust him. He was our biggest advocate and made it all happen for our family.
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Amanda Rapp and team are awesome!!
Yes in a heart beat
