We are thrilled with the whole process from start to finish.
I do not recommend using Veterans United Home Loans, especially if you are transferring duty stations and need a place to stay by a specific date. We had to push our date back over a month and the company still was asking for paperwork. This was a horrible experience for both my wife and me and I wouldn't want any other service member to experience being homeless because this company could not get their stuff together in a timely manner.
Response from Veterans United
Keith, it is important for us to understand your point of view and promote mutual understanding. Thank you for providing direct feedback and giving us an opportunity to speak with you further to review the events leading up to your closing. You will be receiving communication and an offer for further support from one of our Client Advocate team members promptly.
This company will do whatever is necessary to meet all of your loan needs.
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
They’re great to work with. Very patient and explain in-depth with any questions you may have! They also call frequently to se show things are going with the loan process, which in my opinion is a great thing considering I forget things often with my busy schedule. Highly recommended to any future home buyer!
The loan specialist was very helpful throughout the entire process.
If you are a Veteran and wish to purchase a home go to Veterans united like we did. If you are looking for professionalism, and the nicest people to work with that know what they are doing in a timely manner go to Veterans United and give Katie Rose a call. They will take care of you
We would recommend this group to anyone!
I would recommend Veterans United to any one! The team of Andrew Beckett was excellent and made my experience very pleasant. This was my first time getting a VA loan and going through the loan process. Everyone was quick to respond to all questions and concerns. They would explain everything to make it understandable and easy. Don't get me wrong I was anxious throughout but at the same time comforted with the team working for me! Thanks Veterans United for getting me to close!
I was so skeptical trying to buy a home, but after my first inquiry for credit check and talking to my loan agent, I knew I had made the right move.
We closed in just 25 days in the smoothest process I have ever seen. Veterans United does truly go above and beyond for veterans!!
This process of buying a home was easier than i thought it would be, and I'm guessing that had a lot to do with the amazing team of professionals who worked with me to purchase my first home.
Overall experience with Veterans United was exceptional from the start of the home buying process through closing. The loan team I had was great (Andrea Thames, John Sullivan, Andrew Nelson) and the rest of the team assists through the entire process.
I would also like to commend Lucy Stranz (Veterans United Lighthouse program). She was instrumental in helping me reach my goal of home ownership and getting to the prequalification phase.
I would definitely recommend Veterans United to those desiring to purchase a home. Again, thanks to the entire team that made it possible for me to become a home owner.
I highly recommend Veterans United they are a pleasure to work with, this was by far the easiest home buying experience I have ever had.
Thank you all
Process was unbelievable everything done by email and phone. Easy to use mobile app that keeps you informed and loved checklist to know we’re we were in process...
Excellent serviceGreat customer service