Clayton is amazing!! I’ve worked with Clayton in the past and he always goes above and beyond for his clients.
Shane, Barno, and Abby were a great team and made home buying a breeze. They all had great communication and were all very flexible. I am very happy with their services!
Lucas Hassemer and his team went above and beyond for us from start to finish. Their hard work and dedication got our loan through well ahead of schedule, and we were able to close several days early, which made a real difference for us. Lucas was personally checking in and working on our file even while he was on vacation, which tells you everything about his commitment to his clients. We never felt like just another file number; his team was responsive, proactive, and clearly cared about getting it right, not just getting it done fast. We couldn't be happier with our experience and would recommend Lucas and his team to anyone without hesitation.
Olivia and Ashley were wonderful, and easy to work with!
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
My only complaint about this whole process is the title company. They caused a major delay and caused us to have to have the pest inspection done twice and pay for it a second time. We did get refunded $129 of $$155 fee that we paid the second time which I’m very thankful for but for something that should have taken a month to six weeks took just a little over three months. Overall, I’m very happy with veterans United and how the whole process went from beginning to close.
Unfortunately there are to many things that went wrong for me to type them all out. In the end I would not recommend and nor will I choose to use Veterans United again in the future.
Response from Veterans United
Hi Shaun,
I’m sorry to hear there were so many frustrations throughout your experience that you wouldn’t recommend Veterans United or consider us in the future. I’d appreciate the opportunity to better understand where things went wrong. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Joe K was helpful from the beginning to the very end. All team members were responsive and always looking to help—especially for a first-time home buyer.
From the very beginning to the very end VU made my process smooth & easy
This is my second time going through Veteran's United, and even when I didn't know where and when I wanted to buy, the team was patient communicative throughout that entire determination. Once things started rolling, everything was so clear and easy!
Hunter Hukari helped me purchase my retirement home and made the whole process simple! I actually enjoyed buying a home for a change. There was no stress and no unexpected challenges thanks to the team at veterans united!
The whole team was very helpful with the entire process!
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Couldn't have been a smoother process! Every team member I interacted with was extremely helpful and patient enough to explain/answer and questions I had!
Super helpful at every step. I spent a large portion of my time working with my Veterans United team while I was deployed, and they were incredibly helpful making it all work with my limited availability and remoteness. I’d recommend them everytime.
Veterans United is a great start for veterans looking to buy a home. Straight forward and the guidance through the process is awesome.
Levi was amazing!! Crazy good communication, even through my rotating schedule and sometimes working at night, he’d work with me and keep me completely informed. Answered every question I had about the process and made the homebuying experience so smooth, especially for a first time buyer!!
