Bryan and the team he worked with was awesome! From the first interaction until even after closing he has always answered my calls and questions and responded promptly to any emails I sent him. I appreciate how quickly they moved the process along for me (updates on each step)! Bryan wasn’t just about making a sale he shared information about his family and often asked how my family was doing. I still can’t believe I started the application and closed in 38 days with an AMAZING rate! God is good! I would definitely recommend Veterans United to family members!
PS. Thank you for the welcome home gift that showed up in the mail!
Being a first time home buyer the whole experience can feel like wandering through a dark cave alone. The team at Veterans United, showed up with floodlights and brought me to closing in less than 30 days. Bravo Zulu
Everything was smooth & the team made sure all my questions were answered promptly.
Smooth process, was kept in the loop the entire time. Very helpful, knowledgeable, and friendly. Highly recommended.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
Very easy to work with. I did not have to do much. The only thing I would say is a lot of phone calls. I am very simple so I was not looking for the hand holding so much plus mine was a local move not a cross country or into an area I was not familiar with so I did not need all the extra calls..
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I would specifically reccomend Luke Kissner to any of our veteran or active duty friends. He was prompt in all responses and made sure to explain things in a "user friendly" way.
Phenomenal Customer support from start to finish. I had a lot of questions, they had all the answers.
My real estate agent was very impressed with Haley’s communication, timeliness, and work ethic. The whole team made this home buying process very smooth.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
I can't say enough Great things about Daren and his team. I had tons of Questions, and they answered them all in a quick and professional manner. The Team made this process for Melissa, and I as smooth as possible. We will HIGHLY recommend Veterans United to all our friends and Family. Thank you everyone again for all that you did. We love our House
Documentation and the overall process was smooth and easy to access and hassle free.
Tommy and his team are the best. It’s literally a pleasure every time I get a call from him. Thanks for helping us lower our rate in the easiest way!
Too many negative surprises. honestly if I had known how the whole process was going to be I would not have done it
Response from Veterans United
Hi Bryan,
I’m really sorry to hear how this experience unfolded for you. Feeling caught off guard by unexpected steps or requirements during such an important process can be incredibly frustrating, and I understand why you’d say you might have made a different decision if everything had been clearer from the start.
We aim to set accurate expectations and communicate proactively throughout the loan process, so it’s disappointing to hear that this wasn’t your experience. Your feedback about the surprises along the way is important, and it highlights where we need to do better.
I’d appreciate the chance to learn more about what happened and see where we can provide clarity or support. If you’re open to it, please reach out so I can take a closer look at your situation.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
John and the team were wonderful. They helped me with any question no matter how "ridiculous" I thought it was!
These guys were amazing at answering all of my questions and getting everything processed quickly and efficiently.
Alexis Benson and Ty Reece were great to work with!
