The team was great; they made this process seamless.
Honestly I've known homelessness in my life, as a teen before the Navy and again after the Navy at a time I felt the VA had thrown me under the bus. Allot has changed in my life, I've consciously and often privately worked on myself, sowed allot of seed in the hope of a better tomorrow for many years.Then after about 17 years living in a trailer park I decided I'd had enough of the locals affecting my state of well being. Tired of watching them in my cameras getting way to close to my cars and property, constantly disputing my Sanctuary.And so I told my wife, let's buckle down and find a way to buy a house. At that point we were starting from scratch. So when I discovered Joseph Sepulveda of Veterans United I was full of hope. The level of Support is truly what made this happen.I believe Joseph was the pillar of strength I needed, and the reason I am a home owner today. Yes, I sowed the seeds and by the providence of God, Joseph was able to help make it happen on his end.My message to any Veteran who's thinking they have outgrown your current life, I encourage you to believe in yourself and in Veterans United to handle the rest.Because you can do this.
- Take a chance on yourself & the new life you deserve that's just around the corner.
- Peace
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
I would not recommend Veterans United to support Veterans with a home loan. The underwriter took the longest and I do have regrets going through Veterans United who was recommended to me from another Veteran.
Very kind, patient, and helpful. Will recommend you to other veterans. 100 percent satisfied.
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Nick was attentive and considerate throughout the entire home buying experience ! His concern and consistency elevated the financial process and understanding. The best service while purchasing during an active deployment.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
I appreciated all the effort that this team put into getting this home sale completed and the follow up to ensure that I was more than satisfied.
The Veterans United team provided an excellent, caring and professional experience. They instilled confidence in their knowledge-base and provided the sought after guidance I was hoping for. After my first call with Danny, I knew I was in good hands.
The entire team was patient and great about keeping me informed about what is going on.
I really didn't appreciate the way Shawn and Jaclyn tried to handle me as if I was a welfare case. Never was there a good morning or how's everything going everything was through text message or email and when I called straight to voice message. I'm a veteran who served my country and the reason they have a job today I earned my home and hate how people take us for granted. Although Shawn was diligent in his work habits and lot of us veterans are not the same as we once were do to the fact war has a life altering effect. So that's how I feel.
Response from Veterans United
Hi Torance,
I’m sorry you were left feeling this way. Buying a home is deeply personal, and you deserved to feel respected, heard, and treated like a person throughout the process. I can understand why relying heavily on texts and emails, along with calls going to voicemail, made the experience feel impersonal and frustrating.
I also appreciate you recognizing the diligence you saw in Shawn’s work, even while sharing where the experience fell short for you. We’re grateful you trusted Veterans United with your home loan, and I’m sorry our communication didn’t leave you feeling as valued as it should have.
I’d appreciate the opportunity to hear more about your experience. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Customer service was excellent.
They made the process fast & easy!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Will, Jackson, and the rest of my loan team was outstanding. Their Commitment and Communication was A+++. I highly recommend Veterans United to not only Veterans but to anyone interested in becoming a new homeowner.
My loan team of Tyson and Bria was outstanding. They made the home buying process a smooth and enjoyable process. They kept me abreast of all steps during the decision process and were always available for questions myself or wife made have had.The service and professionalism provided by both was Class A .My wife and I truly thank you both for being a great asset during this experience!.I will definitely recommend Veterans United based on the service provided by my loan team.
Everyone was over-the-top friendly, diplomatic, and professional. They went above and beyond to ensure that the loan went through and that ultimately I would be able to close on the home I wanted. I can not give enough thanks to everyone who had a part. And Adam was very understanding at a time when I thought about looking at NFCU for the loan. When it didn't work out with NFCU, Adam and the team welcomed me back with open arms, and that's what truly sold me. So I want to make sure that instances like these are well noted and shared. Thanks everyone! I'm only doing 9 because I'm a big believer that there is always room for improvement everywhere, so just look at it as being a very close to perfect 10.
