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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
8,088 reviews
333 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 8,088 Navy service member reviews from Virginia

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5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

Ali and her team are amazing, we would highly recommend them. Since we used a custom home builder, the entire process took a year and the Veterans United team walked us through every step of the way. We were living in Ohio and building in Virginia, so there were some unique challenges that Ali and her team helped us deal with. The team made this the smoothest home buying experience that we ever had, even utilizing a custom builder and a VA loan. I would recommend them to anyone looking for a reliable trustworthy lender.

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

Veterans United was incredible from start to finish - very proactive, excellent communication and they simply made the process so easy. Billy Chard and his team were amazing! They made the whole experience so smooth and efficient - it was a real pleasure to work with them.

headshot image of Billy Chard

Senior Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars

Awesome service. Very professional. Made the home buying process clear and easy.

headshot image of Jay Christman

Loan Officer Team Lead: Jay Christman

NMLS# 1812715

5 out of 5 Stars

Amazing help, answered all questions

headshot image of Katy Reeder

Loan Officer: Katy Reeder

NMLS# 1246356

5 out of 5 Stars
Photo submission from Mark L.

When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!

headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars

The veterans united team was amazing and have already recommended them to multiple people.

headshot image of Matthew Brillhart

Loan Officer: Matthew Brillhart

NMLS# 2770542

4.5 out of 5 Stars

3 or 4 questions and proofs at a time....time and time again. Frustrating, aggravating.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
headshot image of Mallory Mason

Loan Officer: Mallory Mason

NMLS# 2801193

5 out of 5 Stars

I had an amazing experience with Veterans Home Loan throughout my home-buying journey! From the beginning, the entire process was smooth, professional, and stress-free. Everyone I worked with was knowledgeable, responsive, and always willing to answer my questions and make sure I understood each step.As a first-time homebuyer and a service member, having a team that genuinely made me feel supported meant so much to me. They worked hard to make the process as easy as possible and helped turn my goal of becoming a homeowner into a reality.I’m extremely grateful for all of the time, effort, and guidance they provided from pre-approval all the way to closing. I’m officially a homeowner, and I couldn’t be happier! 🏡❤️If you’re considering purchasing a home, especially using your VA loan benefits, I definitely recommend giving Veterans Home Loan a chance. Thank you for helping make this experience such a memorable one!

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

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5 out of 5 Stars

I had an absolutely OUTSTANDING experience with Veterans United Home Loans! As a veteran using my VA home loan benefit, I couldn’t have asked for a better team to guide me through the process.My loan officer, Mike, was phenomenal from start to finish. His communication was excellent...he was always responsive, and he took the time to explain the entire process from soup to nuts. I always knew where things stood, what was coming next, and what I needed to do on my end. That level of communication made a potentially stressful process SIGNIFICANTLY easier.And it wasn’t just Mike...the entire Veterans United team was fantastic. Whenever I had a question or needed assistance, someone was there to help. You could really tell there was a whole team working behind the scenes to keep everything moving toward closing.If you’re a veteran considering using your VA home loan benefit, I highly recommend Veterans United. They made the entire experience straightforward, transparent, and as stress-free as buying a home can possibly be. Huge thank you to Mike and the entire team for helping me get into my new home!

headshot image of Mike Rosa

Loan Officer: Mike Rosa

NMLS# 2643006

4 out of 5 Stars
headshot image of Katie Smith

Loan Officer: Katie Smith

NMLS# 924534

5 out of 5 Stars

Mr James my loan officer seems vary good and understanding I would like for you guys to tell him I say extra thank you for helping me

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Very helpful, flexible, professional, and personable :). She helped my experience to be very smooth for a first time home buyer, I am very grateful for all of her and the teams help!

headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

Mallory‘s compassion and drive for taking care of her clients is a true gift. Mallory not only cares about her clients getting into the home that they desire, but who is on their team and taking care of them!

headshot image of Mallory Mason

Loan Officer: Mallory Mason

NMLS# 2801193

5 out of 5 Stars
Photo submission from Teresa A.

Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.

headshot image of Janet Bowe

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars

I had the most amazing, patient, & professional team!
My team members were: Justin(loan officer), Kacey(security system rep) Kaylyn(underwriter), Rashad(realtor), Shaniece(home buying concierge), and Tommy(car & home insurance agent).
All of these individuals worked diligently to ensure that I understood this process, step by step. I am forever grateful that the Lord placed all of these individuals on my house buying journey 🙏🏽🏠🛣️💯

headshot image of Justin Feingold

Loan Officer: Justin Feingold

NMLS# 2801845

5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
headshot image of Charlie Holsten

Loan Officer Team Lead: Charlie Holsten

NMLS# 1721617

4.5 out of 5 Stars

This is my 5th home loan and it was by far the easiest one I've done! Although I think the portal could be improved upon in a couple ways, I spent far less time dealing with the administrative process of the loan than any of my previous other experiences. It was so smooth and easy that I can count on one hand the number of times I had to log on to upload or go through a lot of documentation. Only two things I can recommend to improve upon are (1) enable multiple file upload on the portal and (2) more frequent communications or reminders when things are needed.

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

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Experience first-hand why 380,033 homeowners give us a perfect score!

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5 out of 5 Stars

Wendy and her team were awesome!

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars

James Walrod is great

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars
Photo submission from Kevon E.

Well I finally got my new home and I couldn’t have done it without Mr Shane Ward and his team. They were thorough and knowledgeable about this whole process, quick to answer all my questions and concerns, they would even check in with me when I least expect; just to ask if I have any questions, for that I appreciate and commend them for a job well done. Take a bow team SHANE. So guys do reach out to them and watch they work for you while you sleep.
WELL SATISFIED

headshot image of Shane Ward

Loan Officer: Shane Ward

NMLS# 1075204

4.5 out of 5 Stars
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
Photo submission from Jendayi S.

This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!

headshot image of Dustin Johnson

Loan Officer: Dustin Johnson

NMLS# 1927297

5 out of 5 Stars
headshot image of Rob Hegstrom

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
headshot image of Shane Lamberson

Loan Officer: Shane Lamberson

NMLS# 2472373

5 out of 5 Stars
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars

Great communication with everyone at veterans united. The app made it simple to accomplish everything required in the home buying process, and my loan officer Kevin Warren was always available for questions. They made the home buying process very easy for my wife and I.

headshot image of Kevin Warren

Loan Officer: Kevin Warren

NMLS# 261072

5 out of 5 Stars

We had a wonderful experience. Mike was very personable and educated us as well as working hard to get us what we needed. Thank you!

headshot image of Mike Rosa

Loan Officer: Mike Rosa

NMLS# 2643006

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