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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

111,136

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
95,216
4
12,551
3
1,889
2
848
1
632

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Showing all 1,526 Navy service member reviews from Virginia

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5 out of 5 Stars
Would Recommend

Everything was on spot no problems at all. Gina Overshiner made the process very easy from start to finish.. Definitely deserves a FIVE STAR rating..

Loan Officer: Gina Overshiner

NMLS# 1177627

5 out of 5 Stars
Would Recommend

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Kevin Warren and Tasha Dockery were both very professional and were very knowledgeable throughout the whole process!

Loan Officer: Kevin Warren

NMLS# 261072

4 out of 5 Stars
Would Recommend

I would have like to have all the paperwork that was needed for the entire process to be out on the page of what needed to be done right away. It think that could have made our process smoother. Other than that everyone was really helpful.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend
Photo submission from Angelica B.

Veterans United is very professional, very attentive, and they are available to answer any questions you may have. They are fast, and extremely efficient. I would recommend Veterans United to anyone and everyone I come in contact with.

Loan Officer: Josh Schultz

NMLS# 896562

5 out of 5 Stars
Would Recommend

Every member of the team was friendly, approachable, and professional.

Loan Officer: Jason Bals

NMLS# 1599125

4.5 out of 5 Stars
Would Recommend

I liked the format with the checklist of items due. It made the process very easy

Loan Officer: James Walrod

NMLS# 260324

4.5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

4.5 out of 5 Stars
Would Recommend

In some areas needed more communication and clarification. Great job and ease with interaction

Loan Officer: Mike Dianics

NMLS# 910759

4 out of 5 Stars
Would Recommend

Loan Officer: Joe Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

We can’t say enough about how satisfied We are with the professionalism exhibited by this team Aaron has working with him. Everyone worked diligently to ensure we were able to get the home we wanted. Some key things that definitely stood out to us was was first of all the extremely quick response time. I remember when I initially called and left a message for Melissa Kunkel. I was only inquiring about the home loan process but she demonstrated her commitment to us when she selflessly returned my call on her day off via her personal cellular phone. That action alone was when we knew that we were going to go through VU no matter what. However, that was just the beginning. Right in the middle of our home search, I found out that my identity had been stolen yet a 2nd time this year. As discouraging as it was, it only gave the Veterans United team to introduce us to Superwoman, A.K.A Kinsey Finklang. Oh my goodness where do I begin, for starters I wish I could double Kinsey’s Salary for her tireless efforts. She is directly responsible for us closing last week. She went into overdrive fighting for me to get numerous fraudulent accounts removed from my credit report and thus raising my credit score to a number that I never thought possible. Sending letters on my behalf and even going as far as contacting some agencies personally to clear up some issues. I am forever grateful for superwoman and I want you all to know that she was instrumental in this process and had it not been for her, I don’t know if I ever would have been able to qualify for this home loan. Last but certainly not least, hats off to Ashley Royea. She kept us up to date on all deveopments and was there for us with answers to our 33billion questions. Being that we were first home buyers, we had no idea what to do. Ashley made herself available to answer questions anytime of the day. Sometimes even answering the same questions over and over again. Not once did We sense any sign of frustration from her, rather an energetic professional who was always willing to help. I can’t say enough about this team. They are pure magic and I will definitely be recommending them to friends and family. Thank you all from the bottom of my heart.Adarrin

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

There's nothing worse than little to no communication when there are so many details and deadlines. A lot of communication throughout the entire process which made this huge life event a breeze.

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Todd and

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend
Joshua Sweet

Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

4.5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

I really was please with there effort

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Billy Chard is awesome!

Loan Officer: Billy Chard

NMLS# 1496817

5 out of 5 Stars
Would Recommend

Excellent customer service

Loan Officer: Kevin Reichert

NMLS# 43302

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Ted Richardson

NMLS# 743121

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Greg Wiele made us feel like our loan was personal ... great help in securing our refinance ... kudos to him and his team!!!

Loan Officer: Greg Wiele

NMLS# 1374334

4.5 out of 5 Stars
Would Recommend

The online process was so easy to use and communicating with my Loan Officer a snap. There were a few companies with similar models but VU made it very easy. Room for improvement might be the ability to fill more forms online - I wrote in several items that I then had to scan in, since screenshots weren’t allowed. The ability for my Loan Specialist to create fillable forms I could sign would make it even smoother.

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

We had a great experience from beginning to end with Veterans United. They were an absolute pleasure to work with—and that applies to each and every associate we worked with throughout the transaction.

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Sara Hribik

NMLS# 1287837

5 out of 5 Stars
Would Recommend

The best at what they do to move forward on the contract.

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Loan Officer: Johnna Dunlap

NMLS# 1102695

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See all 111,136 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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